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Hilton Phuket Arcadia Resort & Spa

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#33 of 130 Hotels in Karon
Certificate of Excellence
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Hilton Phuket Arcadia Resort & Spa
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2,740 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Phuket Arcadia Resort & Spa
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Showing 1,870: English reviews
Mumbai
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 April 2013

The Phuket Hilton is a very well maintained beautiful property well located on the peaceful Karon beach. Has all the facilities of a big resort and well constructed so even with big conference crowds one has their own space. Our room had a balcony overlooking the sea which was very relaxing. Food was average, though there is lovely little deli/... More 

Helpful?
Thank Aus9
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. We are glad to hear that you enjoyed the overall stay with us. We appreciate your positive comments on various aspects of the resort. It is always gratifying for the whole team to receive these great comments. We took your comments... More 

Melbourne, Australia
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 31 March 2013

I am currently a guest at this hotel. Location is great if you don't want crowds of Patong, and the beach at front is great and clean (not sure what previous reviewers complained about). I have upgraded to a premier deluxe room for about $30 a night extra. Can't see why it's called deluxe, other than that it's on the... More 

Helpful?
Thank HH721
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you for your valuable feedback and for taking the time to post your comprehensive and detailed comments on TripAdvisor. We are disappointed to know that some aspects of your stay fell below your expectations and I sincerely apologise for those matters. We have taken your comments seriously and addressed issues with our management team to improve the... More 

Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 31 March 2013

I want to write only one thing: Hilton is always Hilton. But this one is more Hilton that others. :) Perharps, this is the best hotel I've ever seen. Wonderful nature, beautiful landscapes, clean rooms, pure ocean, wonderful sand. Want to go back.

Helpful?
Thank Alexei S
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. It is our greatest pleasure to be rated as the best hotel. We are glad to hear that you had a wonderful stay with us. We appreciate your positive comments on the resort’s many features and benefits. Once again, thank you... More 

Singapore, Singapore
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 March 2013

My wife and I went with our parents for our wedding anniversary and my dad's birthday to Hilton Arcadia, Phuket. We had great time. The location of the property is excellent just across the clean Karon beach. The service quality of the staff was really good. We complained that the aircon in our room wasn't cooling much and within 10... More 

Helpful?
1 Thank sulabhj
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. It is our greatest pleasure to hear that you and your family had a great time during your special occasion. We appreciate your positive comments on our resort, especially on the service quality of our team members. I have passed your... More 

Cologne, Germany
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 March 2013

We are a mid 20ies couple who stayed at the Hilton for our hotel in January. I don't know where to start: With the terrible service, the poorly maintained hotel in general or the horrible drinks in the hotel bar or the poor and almost disgusting breakfast. The people in this hotel are not AT ALL what you expect from... More 

Helpful?
5 Thank Ronja R
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. We’re very disappointed to know that many aspects of your experience fell below your expectations. We take your valuable comments seriously and sincerely apologize for the shortfalls you faced at the property. In regards to your comments about the food, we’ve... More 

Kuressaare, Estonia
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 March 2013

Comparing to any other hotel on the island of Phuket we made the worst choice,staying at Hilton Phuket Arcadia Resort & Spa. We had B+B ,nothing special on breakfast for this amount of money. No free wi-fi,for internet connection they asking 100 baht for hour !!!Nowadays is this rubbering.Any other hotel offer to you free internet connection. "Hilton Phuket Arcadia... More 

Helpful?
3 Thank Inge64
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, First of all, please accept our sincere apologies for the mini-bar mischarge. I’ve addressed your feedback with Housekeeping to ensure that we handle guest room mini-bar data with more care. In regards to free WIFI, we’ve decided that it was fair to all guests to charge for WIFI. The reason is because not all guests use in-room Internet.... More 

Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 23 March 2013 via mobile

So Karon beach may not be full of life like Patong, but when you market your hotel as having exclusive access to a wide expanse of private sand and sea, please make sure that the beach provides something extra for your guests. The food was blah (room service, lobby cafe and restaurants)--am I in thailand? The rooms were old and... More 

Helpful?
5 Thank ermscram
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. It is indeed disappointing to know that you had a very unpleasant experience during your stay. We sincerely apologize for those matters. In regards the hot water issue, I took your comment seriously and asked housekeeping and engineer teams carry out... More 

England
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 22 March 2013

I returned only yesterday from a 7 night stay in the Hilto Phuket Arcadia. The resort is very large with beautiful extensive grounds, made all the more easier to navigate by the frequent arrival of the shuttle bus to carry you around site. The hotel and grounds were very clean including the rooms. Meals were good with a decent selection... More 

Helpful?
2 Thank LFCfan
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. It is our greatest pleasure to hear that you had a wonderful stay with us on your special holiday. We appreciate your positive comments on our resort, especially on our team members. I have passed your comments to our team to... More 

Frisco, Texas
Level Contributor
254 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 20 March 2013

There are two Hiltons near Phuket. This one is walking distance from good tailors, shopping, restaurants, bars, and the beach. The other is somewhat dead. Lots of pools, food options, concierge, in room wifi. Had a lovely stay with a group of 4 couples with lots of excursions. Centrally located for adventure, nightlife, and shopping.

Helpful?
2 Thank ocaptainmycaptain
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. It was a pleasure having you with us for your recent getaway. We are glad to hear that group of you had a lovely stay with us. In regards to your comment on Hilton in Phuket, please kindly be informed that... More 

New York City, New York
Level Contributor
42 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 16 March 2013

Had a great time- Pros: 1) Best executive lounge ever- from the staff to the food 2) Generous upgrades for Diamond level 3) Made amendments to our reservation for extending our stay seemless 4) True resort feeling Cons: 1) The restaurants were pricey 2) No Thai Tea

Helpful?
Thank djr311
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor. It was our greatest pleasure to welcome you as our loyal HHonors Diamond Member. We are glad to hear that you had a great time with us. We appreciate your positive comments on our service, especially at the Panorama Lounge. Speaking... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Tennis Court
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The resort is located on the island’s west coast and offers a range of fun and relaxation options for parents and children alike. The resort sprawls over 75-acres landscaped gardens, right on the golden sands of Karon Beach. The resort is conveniently located to four world-class golf courses, elephant riding, scuba diving, ancient golden temples and an abundance of shopping areas. It is the place that you’d rather be with your family for next holiday. ... more   less 

Additional Information about Hilton Phuket Arcadia Resort & Spa

Address: 333 Patak Road, Karon, Phuket 83100, Thailand
Region: Thailand > Phuket > Karon
Price Range: ₹ 6,887 - ₹ 32,456 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Phuket Arcadia Resort & Spa 5*
Number of rooms: 665
Reservation Options:
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Also Known As:
Hilton Phuket Arcadia Resort And Spa
Hilton Phuket Arcadia Hotel Karon
Phuket Hilton
Hilton Phuket Arcadia Resort & Spa Karon
Hotel Style:
#7 Business Hotel in Karon
#15 Top resorts Hotel in Karon
#16 On the Beach Hotel in Karon
#18 Family Hotel in Karon
#21 Spa Hotel in Karon
#25 Romantic Hotel in Karon
#29 Luxury Hotel in Karon
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Phuket Arcadia Resort & Spa staff and other travellers.
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Questions? Get answers from Hilton Phuket Arcadia Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a corner room”
 of 5 bubbles G8489JAbrianc, 21 Nov 2016 | Read review
“Must have a see view”
 of 5 bubbles , 11 Nov 2016 | Read review
“Higher floor room would be nice for better views”
 of 5 bubbles booLincoln, 5 Nov 2016 | Read review
“Any ocean view room”
 of 5 bubbles , 27 Oct 2016 | Read review
“Room in block A , especially 415, was superb with great view.”
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  • A nice welcome
  • Your friendly budgie!
 of 5 bubbles 391eddiew, 27 Oct 2016 | Read review
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