We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sugar Marina Resort - ART - Karon Beach

542/1 Patak Road, Karon Beach, Muang, Karon, Phuket 83100 Thailand
avatar-imageavatar-imageavatar-image
Traveller (1091)
360
Panoramas (7)
Room & Suite (380)

View prices for your travel dates

Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.

About

#62 of 155 hotels in Karon
Location
Cleanliness
Service
Value
Our exciting new resort concept brings art into every aspect of your stay. Check out the cool eye catching sculptures and displays made from everyday hotel items that will tempt you to take a photo. But more than this, each creative piece of installation art is produced by our own team of staff whose talent goes beyond their gracious hospitality. The installation art has a stunning visual effect that will make you smile from the mighty stack of chairs on the lawn to the paintbrush towel hangers in your deluxe room. Check out the oversized staff photo gallery, huge mobile made from pencils, the upside down umbrellas display and the facilities wall full of TVs to name just a few. There are so many artistic delights to discover at Sugar Marina Resort-ART-Karon Beach.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Indoor play area for children
Airport transportation
24-hour security
Wifi
Pool / beach towels
Outdoor pool
Breakfast available
Complimentary Instant Coffee
Car hire
Baggage storage
Sun deck
Sun terrace
ATM on site
Umbrella
24-hour front desk
Laundry service
Show more
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
Show more
Room types
Pool view
Non-smoking rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Thai

Location

542/1 Patak Road, Karon Beach, Muang, Karon, Phuket 83100 Thailand
Name/address in local language
Sugar Marina Resort - ART - Karon Beach
1,069Review54Q+A100Room tips
Traveller rating
  • 386
  • 427
  • 144
  • 55
  • 57
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
1234emma wrote a review Dec 2023
England, United Kingdom394 contributions243 helpful votes
+1
The main thing I’ll remember is the smell! The room smell was vile! The pool area run down, broken tiles and torn fake grass. The orange corridor to the rooms had a filthy floor and felt like stables. Half of the room were having work done, with doors left open to dirty building sites. The restaurant was used for suitcase storage. Extremely disappointing and a depressing place to be.
Read more
Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Share
Response from E-Commerce Marina Hotels, Owner at Sugar Marina Resort - ART - Karon Beach
Responded 4 weeks ago
Dear 1234emma, We're sorry to hear about your disappointing experience during your stay. Your feedback is valuable to us, and we apologize for falling short of your expectations. We're actively working to address the issues you've mentioned to ensure a more pleasant experience for all our guests. If you're willing to give us another chance in the future, we'd love the opportunity to provide you with a much-improved stay. Thank you for bringing these concerns to our attention. Sugar Marina Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Daydream07314486499 wrote a review Aug 2023
3 contributions
We had wonderful stay for 6 days with family. Hotel clean, safe, well managed and run. The entire staff are doing excellent job and make you feel happy. Our warm regards and appreciation to the all at Sugar Marina Art especially Mr. Alex.
Read more
Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Do not hesitate to come to Sugar Marina you will enjoy the stay and the hospitalty and safe place.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from E-Commerce Marina Hotels, Owner at Sugar Marina Resort - ART - Karon Beach
Responded 14 Aug 2023
Dear Daydream073144 Thank you for choosing us for your family stay! We're thrilled to hear you had a wonderful 6-day experience. Your compliments about our clean, safe, and well-managed hotel mean a lot. We're glad our staff's excellent service made you happy, and we'll be sure to pass along your appreciation to everyone, especially Mr. Alex. We look forward to welcoming you back for another great stay in the future! Sugar Marina Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Debra C wrote a review Apr 2023
2 contributions1 helpful vote
They offered airport pick up and gave me a price but did not show up. My husband and I had to them find a taxi. The property denied they had organized this until I showed them the messages with proof they had told me they would pick us up with my name on the sign plus gave me a price Also two of my necklaces went missing from my room. One was an opal blue pendant on a silver chain the other a diver necklace with a rectangle solid silver pendant. I had left them on bathroom bench Never returning to this hotel and I do not recommend it
Read more
Date of stay: February 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Do not trust transportation as they did not show up at airport Two necklaces taken out of room
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from E-Commerce Marina Hotels, Owner at Sugar Marina Resort - ART - Karon Beach
Responded 13 Apr 2023
Dear F8342SPdebrac, We apologize for the negative experience you had during your stay at our hotel. We understand the frustration and inconvenience caused by the airport pick-up issue. We apologize for any miscommunication that may have occurred and for failing to meet your expectations. We take responsibility for this and will do our best to ensure that it does not happen again. Regarding the missing necklaces, we take this matter very seriously and will investigate it thoroughly. We understand how upsetting it can be to lose valuable items, and we will do everything in our power to locate them or provide any assistance we can. We appreciate your patience and understanding while we investigate this matter. Once again, we apologize for the inconvenience and discomfort you experienced during your stay. We would like to assure you that we take all feedback seriously, and we will work to improve our services to ensure that our guests have a comfortable and enjoyable stay with us. We hope that you will reconsider staying with us in the future and give us another chance to provide you with the experience you deserve. Sugar Marina Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Jason H wrote a review Apr 2023
Shrewsbury, United Kingdom117 contributions147 helpful votes
This is not a boutique hotel, this is not a 4 star hotel, it's a dump, Unsure why the previous reviews are saying it's nice, The views are poor from the rooms, it's dirty, it's not as described and booking.com should review the status of this hotel before advertising it as 8.5 stars The food is canteen style, it's like feeding time at the zoo, I would avoid If I could get a refund I would have walked out on day 1 but it was non refundable, The first room that was allocated smelt of mould and was dirty I would avoid, but if you book, ..... I told you so
Read more
Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from E-Commerce Marina Hotels, Owner at Sugar Marina Resort - ART - Karon Beach
Responded 13 Apr 2023
Dear N6999EJjasonh, We are sorry to hear that you did not find our hotel to be a boutique hotel or a 4-star hotel. We strive to provide our guests with the best possible experience and we regret that we fell short in your case. We apologize for any issues you experienced with the cleanliness of the room, the views, and the quality of the food. We assure you that we will take your feedback into account and work to improve these areas. We would like to clarify that our hotel is rated 8.5 stars on Booking.com based on the reviews and ratings of our previous guests. However, we understand that each guest's experience is unique, and we regret that we did not meet your expectations. We are sorry to hear that you were unable to get a refund for your booking. As a non-refundable booking, we understand that you were unable to cancel your reservation. However, we would like to assure you that we do our best to make sure our guests have a comfortable and enjoyable stay with us. We appreciate your feedback and would like to assure you that we take all guest comments seriously. We hope that you will give us another chance to provide you with the experience you deserve. Sugar Marina Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
SvetlankaE wrote a review Mar 2023
5 contributions4 helpful votes
Overall not a bad hotel, mostly modern rooms and pool. Breakfast is ok. However staff at the reception is not very welcoming and gets annoyed when you ask to resolve a problem so that is very disappointing.
Read more
Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from E-Commerce Marina Hotels, Owner at Sugar Marina Resort - ART - Karon Beach
Responded 6 Mar 2023
Dear SvetlankaE, Thank you for taking the time to write a review of your recent stay with us. We are glad to hear that you found our hotel to be mostly modern and that you enjoyed our pool and breakfast options. However, we are disappointed to hear that you did not have a positive experience with our reception staff. We apologize for any inconvenience caused and will make sure to address this with our team to ensure that all guests receive a warm and welcoming service. We value your feedback and hope to have the opportunity to welcome you back in the future and provide you with a more pleasant stay. Thank you again for your review. Sugar Marina Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
ch00sen1 wrote a review Aug 2022
Kuala Lumpur, Malaysia158 contributions131 helpful votes
Great location ,service , room amities. Beach is 10 min walking distance. Lot of street food is just nearby. The hotel located away from busy street. So it’s perfect after busy day outside. You have everything in walking distance. Hotel room is spacious with balcony of lucky you will get room with an ocean view. We had ours and it was so calming to hear the wave sound every night
Read more
Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Camjar wrote a review Jul 2022
Truganina, Australia628 contributions196 helpful votes
We thoroughly enjoyed our stay at the Sugar Marina. Our room was clean and fresh with a balcony overlooking the pool and beach. Karon was still very quiet when we were there with most bars and restaurants still closed. We did find a couple of places just around the corner from the hotel where we enjoyed a nice meal and listened to a live band over a few drinks. Must make special mention of the breakfast, it was outstanding. In fact, one of the most interesting and flavoursome we have had in Thailand. The highlight though is the locality to the beach, literally a two-minute walk. Can highly recommend.
Read more
Date of stay: June 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
richard p wrote a review Jun 2022
Doncaster, United Kingdom16 contributions2 helpful votes
The hotel is very clean,almost all staff speak English.Room 3408 was more than adequate, great view of pool and Karon beach.All the staff were very pleasant, always smiling..We stayed for 30 nights,enjoyed all aspects of the hotel,nice grounds. A BIG THANK YOU TO ALL STAFF DAO NAN,YING WE WRE PRESENTED WITH A GIFT ON OUR LAST DAY.THANK YOU SO MUCH.MISSING YOU ALL .
Read more
Date of stay: May 2022Trip type: Travelled as a couple
Room Tip: Plenty of parking,1 minute from karon beach.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Anne C wrote a review Mar 2022
11 contributions5 helpful votes
We would not normally have stayed at this hotel however as we entered Thailand under the sandbox scheme and it was one of our options. We chose it because it was in the area which we usually stay and we knew where it was., but we did expect it to be noisy, however we were wrong. We were in what I would describe as the annex from the main building with the area being 'self sufficient ' with it's own reception and pool area. We had a bedroom with pool access, it was pleasantly decorated in a nautical theme, although I felt that the bathroom area was smaller than most hotels. The pool area was clean and quiet, however the hotel was not at capacity but even though it is near the busy roundabout there was little noise from the traffic. We didn't book for any meals as we prefer to eat out however the room service we received whilst waiting for our test results was hot and good quality. We usually book into smaller hotels but we were pleasantly surprised as it suited us and I would consider booking here again if we could get into this annex. The price was reasonable for the quality and cleanliness of the room and the staff were friendly and efficient.
Read more
Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from E-Commerce Marina Hotels, Owner at Sugar Marina Resort - ART - Karon Beach
Responded 10 May 2023
Dear J8267SFannec, Thank you for taking the time to write such a detailed and positive review of your recent stay at our hotel. We are delighted to hear that you found our hotel to be better than expected and that you enjoyed your time with us. We are pleased to hear that you found our hotel to be clean and quiet, and that our staff provided you with a friendly and efficient service. We are also glad that you enjoyed the nautical themed decor of your room, as well as the room service you received. We appreciate your feedback regarding the bathroom area and will certainly take this into consideration for future improvements. Thank you for considering us for future stays and we hope to welcome you back to our hotel soon. Best regards, Sugar Marina Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Bethany p wrote a review Jan 2022
2 contributions4 helpful votes
+1
I have been travelling Thailand with my husband and two year old son. Now a young family our priorities have changed, hugely. We seek good value, comfort and well maintained/clean places to stay. After looking at reviews on ‘booking.com’ I was pretty convinced the Sugar Marina hotel would meet our expectations. Well, I was completely fooled. Don’t get me wrong, the hotel isn’t horrendous, but it is NOT as advertised. Now after travelling Thailand on and off for years, I expect the hotel images to mismatch the reality, I don’t ever take the images online on Face value.. but I do trust the reviews. However the reviews for this hotel we so off! To me the place is pretty run down and unremarkable. The pool area is not good for babies or toddlers and the fake grass lining the pool was just nasty! Yes it’s near the beach and amenities which is handy, but personally I don’t like feeling conned. The hotel was £60 a night and we had experienced places that were 10 times nicer at nearly half that price ! Needless to say we stayed just one night and found a nicer place. Just beware that hotel is pretty mediocre and don’t expect anything memorable. Sorry Hotel sugar marina art, you were a big letdown. Bx
Read more
Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Share
Previous
123456
Not the right property for you?
There are more places to choose from in the Karon area.
PRICE RANGE
₹2,736 - ₹8,456 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sugar palm karon hotel karon, sugar palm hotel karon
FORMERLY KNOWN AS
Sugar Palm Resort, Karon Beach
LOCATION
ThailandPhuketKaron
NUMBER OF ROOMS
221
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

SUGAR MARINA RESORT - ART - KARON BEACH (₹̶3̶,̶8̶1̶4̶) ₹3,316 Reviews & Photos

Frequently Asked Questions about Sugar Marina Resort - ART - Karon Beach
Which popular attractions are close to Sugar Marina Resort - ART - Karon Beach?
Nearby attractions include Unique fashion (0.4 km), Nordic Fashion (0.06 km), and Alex Fashion House (0.2 km).
What are some of the property amenities at Sugar Marina Resort - ART - Karon Beach?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sugar Marina Resort - ART - Karon Beach?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sugar Marina Resort - ART - Karon Beach?
Guests can enjoy an on-site restaurant, breakfast, and free instant coffee during their stay.
Is parking available at Sugar Marina Resort - ART - Karon Beach?
Yes, free parking is available to guests.
What are some restaurants close to Sugar Marina Resort - ART - Karon Beach?
Conveniently located restaurants include Sabaijai Cafe, Napoli In Vespa, and Soul Phuket.
Are there opportunities to exercise at Sugar Marina Resort - ART - Karon Beach?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Sugar Marina Resort - ART - Karon Beach have airport transportation?
Yes, Sugar Marina Resort - ART - Karon Beach offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Sugar Marina Resort - ART - Karon Beach?
The staff speaks multiple languages, including English and Thai.
Is Sugar Marina Resort - ART - Karon Beach accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.