Avoid at all cost ! Arrived circa 10pm from Manchester Christmas day, reception looked fine, not welcoming but fine. No welcome drink or hot towel. The team behind the desk looked confused, I had requested two adjacent rooms. they said they couldn't provide this until the following day, my thoughts were immediately " this doesn't bode well. We were walked all the way down to the very end of the property, and taken up in a grotty lift to the second floor, it was like a run down city centre tenement block, the open corridor looked over a dilapidated building and the bins ! At this point, we knew things weren't going to get better. The room was dark and " furnished" in "delightful shades f o70s brown and orange ( which had probably been there since the 70s ) was filthy, the linen was stained, the cushions had body fluids and who knows what on them. The bathroom were disgusting, the sealant around the bath was black, the grouting the same, the air con unit filthy, the fridge dirty, I went straight to reception and showed Olga my pictures and it was this that got action from them as I was previously told by "Olga" she couldn't do anything until the morning as it was fully booked, as you can imagine this didn't go down too well, so we went into battle of sorts, she moved us into other rooms bad but a very slight improvement on the first ones, in the end it was clear she couldnt help and I said I will be back first thing, but we require all new clean bedding tonight ! we slept in our travelling clothes! The next morning I met "Aoy" who was delightful and she took me to see other rooms in other buildings, all of which were vile, and filthy in need of a total refurb, dirty stained cushions place on top of "clean" pillows, lovely, fridges, air con filthy, I had to make such a fuss to get my piont across that there is no excuse for the place being filthy and that 3 star doesnt mean dirty ! After much discussion and pressure form me she said we could be moved into the refurbed rooms , but had to spend one more night in the dirty rooms, before we moved into the new rooms I requested that the showers were resealed. The new rooms were brighter , cleaner, ok but not great. The beds are hard but at least the bedding was new newer. We went down for breakfast once, absolutly vile, the egg station is hole in a wall , you cant see what they are doing, the omlettes are pre made, yuck , hardly any fruit or anything ot was more like 1990s Romania then 2023 Thailand, we never went back to the breakfast. Aoy and Olga need to employed somewhere they can proud of, lovely kind people , but the this place is the pits !!! ps my travel agent Destination2 were informed......... also the transfer up to Khao Lak , didnt turn up !!! thanks to the lovely Aoy who sorted a taxi out for us, she really is a gem.…
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