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Best Western Plus Apollo International

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707 Reviews from our TripAdvisor Community

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There are newer reviews for Best Western Plus Apollo International
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Showing 703: English reviews
Sydney, Australia
Reviewed 13 September 2016

All staff are courteous and helpful. The hotel is clean and well presented. I would certainly recommend this hotel. My husband and I visit our daughter who lives in Newcastle once or twice a year and the Apollo Best Western is where we always stay.

Review collected in partnership with Best Western
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Helpful?
Thank Gaye P
Sydney, Australia
Reviewed 13 September 2016

Took a while to check in on a Friday afternoon as there was only one person manning the desk and the queue was getting very long. We were "upgraded" to a king suite which was obviously a room for disabled persons given the shower was so low and there was a bench provided. The shower ran hot and cold and...

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2Thank mcdl84
GeneralManagerApollo, General Manager at Best Western Plus Apollo International, responded to this review

Dear Valued Guest Thank you for taking the time to give us your most candid feedback about your recent stay at our hotel. On behalf of our entire team, I would like to apologise for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure...

Australia
Reviewed 6 September 2016

I have been staying at the Apollo since 2005, and the reasons are simple. The rooms are great, the food is like home made, the the team are all so Customer focused. Special thank you to Robyn, Matt and Richard. The bush views are just what you need after a long day

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Thank healthjackie
Breda, The Netherlands
Reviewed 4 September 2016

Great price, top location and great service. Roomservice not to expensive and nice meals from restaurant. We had a great garden view, with a very nice room and comfy bed. Forgot our european converter, reception had one for us to use at no costs.

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Thank Loek C
Reviewed 3 September 2016

Well situated hotel with great rooms and excellent staff. Has the extra advantage of pool,gym and balconies in some rooms. The breakfast was of good quality with plenty of choice. I ate in the restaurant on both evening and the service was attentive and pleasant.

Review collected in partnership with Best Western
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Thank Debra M
Au
Reviewed 2 September 2016

Arrived in the afternoon after a very long drive, it was a pleasure to finally arrive and rest. super easy to check in and find our room, The room was very comfortable and even tho it faced the road the room was very quiet. it was an easy walk to a huge shopping centre and a bus stop nearby so...

Review collected in partnership with Best Western
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Thank valmaim2014
Sydney, Australia
Reviewed 28 August 2016 via mobile

It's a nice and modern facility however there were some quirks which I didn't expect for a four/and a half star property. First our safe didn't work, and whilst the attendant was quite quick to respond and it took three attempts to fix it (at the end we found that it wasn't locking due to the fact that batteries needed...

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Helpful?
2Thank Rirji
GeneralManagerApollo, General Manager at Best Western Plus Apollo International, responded to this review

Dear Valued guest Thank you for taking the time to tell us about your experience at the Best Western Plus Apollo International Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Best Western, we strive to provide a superior service experience for every customer; therefore your feedback is...

Sydney, Australia
Reviewed 28 August 2016

I stayed at the hotel for business purposes and found it to be a lovely place to stay. Lovely meals with great customer service in the restaurant. This was my first visit but will come back again next time the need arises.

Review collected in partnership with Best Western
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Thank Hayley C
sydney, Australia
Reviewed 15 August 2016

Have stayed at this hotel on several occasions. The staff are always pleasant and happy to help. the restaurant serves excellent although they are a bit on the pricy side. The Breakfast is nothing special hot food was cold and the coffee was awful. The room was large and well appointed. Be aware that there is no lift and you...

Review collected in partnership with Best Western
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1Thank Annette B
GeneralManagerApollo, General Manager at Best Western Plus Apollo International, responded to this review

Dear Annette Bray, On behalf of our entire team, I would like to apologise for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I have since this review spoken to the chefs in...

Reviewed 13 August 2016

The Apollo was quite comfortable the room was listed as an apartment but had only facilities of hotel room the Bed was very comfortable and the room was well appointed would be better with a toaster and a microwave,

Review collected in partnership with Best Western
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1Thank Tbvic
GeneralManagerApollo, General Manager at Best Western Plus Apollo International, responded to this review

Dear Valued Guest, Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
BEST WESTERN PLUS Apollo International Hotel is a 94 room, recently totally renovated and extended 4.5 star hotel, located 10 minutes south of Newcastle CBD and providing easy access to the city and local beaches. Set against a backdrop of native bush reserve, Apollo International provides quality accommodation, professional personalised service and well appointed modern facilities. Just minutes drive to the heart of Newcastle and 2 hours from Sydney via the F3 expressway. Unmistakable in appearance, the hotel offers arguably the newest, largest and most luxurious guest rooms in Newcastle. ... more   less 

Additional Information about Best Western Plus Apollo International

Address: 290 Pacific Hwy, Charlestown, Lake Macquarie, New South Wales 2290, Australia (Formerly Quality Hotel Apollo International)
Region: Australia > New South Wales > Greater Newcastle > Lake Macquarie > Charlestown
Price Range: ₹ 6,429 - ₹ 11,201 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Best Western Plus Apollo International 4.5*
Number of rooms: 94
Reservation Options:
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Also Known As:
Quality Inn Newcastle
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Apollo International staff and other travellers.
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Questions? Get answers from Best Western Plus Apollo International staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always The Top Floor If You Can Afford It.”
 of 5 bubbles dalekate777, 1 Mar 2017 | Read review
“try to get something away from the pool to avoid noise”
 of 5 bubbles mahmoudt2017, 7 Jan 2017 | Read review
“Try to get a valley view room with a balcony, garden view room are at the back and quiet.”
 of 5 bubbles K1865FLrebeccac, 7 Jan 2017 | Read review
“Go somewhere else”
 of 5 bubbles wazjamac, 5 Jan 2017 | Read review
“When you have toddlers the lower floors are better - safer from the balcony and quieter!”
 of 5 bubbles 286camillan, 4 Jan 2017 | Read review
5 of 5