Best Western Plus Apollo International Hotel

Best Western Plus Apollo International Hotel

290 Pacific Hwy, Charlestown, Lake Macquarie, New South Wales 2290 Australia
Traveller (190)
Room & Suite (65)
Dining (17)
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About

4.5
#1 of 3 hotels in Charlestown
4.3 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
At the Best Western Plus Apollo International Hotel you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Apollo International Hotel will stand out among other hotels in Charlestown,NSW. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Apollo International Hotel will provide you with the superior customer service that you are used to at any Best Western hotel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Bowling
Children's television networks
Highchairs available
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Shallow end in pool
Fence around pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Wine / champagne
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand films
Sofa bed
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.5 of 5 stars
HOTEL STYLE
Family
Languages Spoken
English, Chinese, Afrikaans, Japanese and 1 more

Location

290 Pacific Hwy, Charlestown, Lake Macquarie, New South Wales 2290 Australia
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 49 out of 100
49
Williamtown Airport
21.8 km
See all flights
Sydney Airport
120.1 km
See all flights
4.5
4.5 of 5 bubbles1,348 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Best Western Plus Apollo International Hotel garners praise for its cleanliness, with guests often remarking on the tidy and comfortable rooms; although, an isolated comment mentioned a cleanliness concern. It enjoys a central location that has won over even the initially hesitant visitors. The spacious rooms, praised for their comfort, do draw some criticism for noise and an occasional dated appearance. The hotel's serene atmosphere, combined with attentive service and reasonable pricing, contribute to its reputation as a good value choice, especially for families seeking a welcoming stay.
Location
Convenient
Atmosphere
Serene
Rooms
Spacious
Value
Reasonable
Cleanliness
Mixed
Service
Attentive
Amenities
Satisfactory

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1,348Review1Q+A100Room tips
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Detailed Reviews
Gale4ce wrote a review Sept 2020
Australia
5.0 of 5 bubbles
If you have to stay in Newcastle area this is the place to be, the rooms were spacious and very clean, bed was very comfortable and the surrounds were well maintained and tidy. The Apollo backs on to bushland which gave a serene and pleasant outlook. The complex was quiet and lighting didn't intrude on our room while sleeping, Would highly recommend a stay at the Apollo
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Review collected in partnership with this hotel
Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Richard Christie, Marketing at Best Western Plus Apollo International Hotel
Responded 2 Nov 2020
Wow 5 out of 5! Thank you for the great review of the hotel. We look forward to welcoming you back soon.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
helen24011 wrote a review May 2022
Brisbane, Australia
5.0 of 5 bubbles
I went from minus 4 accommodation to what seemed like plus 10 accommodation following my move to the Best Western Apollo during a recent stay in Newcastle. As my days were spent in a distressing situation at John Hunter Hospital, it was a particular relief and luxury to return each afternoon or evening to the quiet calm of the hotel, to my very clean and comfortable room, where, without exception, every staff member I was in contact with was notably professional, polite and helpful, The cost of a room there is also very reasonable, and even then I was gladly provided a reduced daily rate due to my extended stay there. In that time I found nothing I could fault and I would highly recommend this hotel for any accommodation need, with pleasure. I don't think I've ever stayed in accommodation that I would rate as highly as this hotel.
My thanks and appreciation to all staff for a job very well done.
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Review collected in partnership with Best Western
Date of stay: May 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Richard Christie, General Manager at Best Western Plus Apollo International Hotel
Responded 1 Jun 2022
Thanks so much for putting in the effort to review and rate your experience with us at Best Western Plus Apollo International. It makes us so happy to read your exceptional review about our facilities and service. We're pleased to know that we offered you a friendly and comfortable stay during your difficult situation. Thanks again for your kind words of encouragement and we hope to see you again under happier circumstances. Warm regards, Michelle Dobson, Sales & Marketing.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Toriee B wrote a review May 2021
Taree, Australia
5.0 of 5 bubbles
The family room was wonderful, clean and quiet. The curtains kept the room dark and the pool was freezing (understandably) but the kids enjoyed their dip, regardless. The no cost cot was clean and readily made (although, you may need to teach more classes on proper assembly- the side fell as soon as I touched it 😅)

The only constructive criticism I have to offer was that the movie rental selection was very hard to look at on the TV. It had multiple titles flashing quite quickly. I ended up down at reception to ask for the list. The receptionist explained that due to covid they were removed but she did understand it was hard to choose via the current method.

The only other is that although the balconies are obviously built to code, howeve, in a family oriented room, you may wish to consider extra childproofing. My daughter would have has no problems getting between the rails if she could get out there.

Thanks for the lovely stay and we will be back for sure!
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah L wrote a review Sept 2020
1.0 of 5 bubbles
We stayed at your hotel from the 5th-6th of September in room 326 and unfortunately were completely let down. I cant comprehend how on earth this hotel had a four star rating. The night previous we were in a four star in Port Macquarie and this hotel out down the Apollo in so many ways. We arrived and checked in at 2pm. Our room was a complete let down and looked nothing like the pictures. Our walls were stained, the curtains were yellow with dirt, We had what looked like a garage door that let out to our balcony (not the French open doors that were pictured online). The room also had a smell and there was food outside our room when we first checked in. When we returned to our room at 6pm the food was still there!!!! In a world wide pandemic, I would like to hope that basic hygiene would be carried out within the hotel. The spa bath (which was the reason we booked this hotel) looked like it hadn’t been scrubbed around the lining of the tiles for months.

Secondly, despite the hotel contacting us prior to our stay to check we weren’t from a hot spot, they failed to inform us that a wedding was going on the night of our stay. I think it’s only common courtesy to inform us of this. Instead we found out about the wedding from the minute we walked into the foyer at 6pm due to a group of guests- including the bride not adhering to social distancing sitting in the foyer. This was only the start of it. The music was so loud that we could hear every song so clearly we knew what song was playing. Not only this, everyone congregated out the back of the hotel to smoke which was just outside our balcony so we had the music coming from our front door and the smell of smoke and people chatting from the back door. It didn’t end there... the wedding party must have been right beside us (which is a very poor room allocation) as there was knocks on the door next to us up until 3am. Not only that, there was also continuous phone calls being made between rooms which led to phones ringing until around 3.30am.

Finally, we weren’t told when I booked that we had to pay a $200 bond. When checking out I asked when the bond would be returned, for the gentleman to say it could be up to a few weeks depending on your bank. I think this is so unreasonable considering nothing in the room would be worth this kind of money. He also didn’t care to ask if we had enjoyed our stay. Very poor from start to finish.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Richard Christie, Marketing at Best Western Plus Apollo International Hotel
Responded 13 Sept 2020
Dear valued guest It is obvious, and understandable, that the intrusion of the wedding on your stay, coloured your view of our beautiful property. Even though the music stopped at 10pm, the noise from the function, and then from the in-house wedding guests, obviously upset you. You requested a room with a spa bath and, unfortunately, the only available room, in that category, was directly above the wedding venue. It is obvious that you should have been offered an alternative room, albeit without a spa bath, in another (quiet) section of the hotel. That is our standard procedure but something went wrong on this occasion and we apologise unreservedly that you suffered such distress. We assure you that, had you communicated with our 24-hour front desk, we would have moved you without question. Your distress has spurred you on to write a negative review in regard to other aspects of your stay. Allow me to correct you – Apollo International is a 4.5 star hotel, not a 4 star hotel. Almost every review that we receive attests to the quality of our accommodation and service. In that regard, year-in and year-out, we have been awarded a Certificate of Excellence by Trip Advisor. The hotel comprises two wings – a totally renovated wing comprising 50 guest rooms and a new extension with 45 rooms. You were accommodated in the renovated wing and there was clearly one issue, regarding your room, which should have been addressed – the silicone had separated, in a couple of areas, from the bath. For that we apologise. That issue has now been rectified. We are also sorry that a tray outside your room was not collected. That was an unfortunate omission, but again, a call to Reception would have prompted an immediate response. Aside from those issues, we are forced to address some of your aspersions. In regard to the mingling of hotel guests in the lobby, we assure that, in the light of Covid-19, we were among the first accommodation establishments to introduce, and implement, standards and best practice to deal with the Covid-19 crisis. We have sanitisers at a multiplicity of points in the hotel. We have signage throughout the property, highlighting our procedures re Covid-19. All guests are required to sign in when entering our restaurant. Not only have we implemented rigorous cleaning protocols, but our hotel also has a Covid-19 safety plan, with registered marshals rostered daily and ALL regulations are strictly adhered to, including the rigorous enforcement of social-distancing. The entire hotel has been spring-cleaned during this difficult period and the curtains that you refer to are in fact black- out blinds, behind the white sheer curtains, which are cream in colour, and spotlessly clean. Moreover, we have found no evidence of stains on the walls. The hotel overlooks a magnificent verdant reserve with remarkable 180 degree views across to the beaches and the CBD. We are bemused by your reference to a “garage” door to the balcony. Floor-to-window glass, with a balcony beyond, provides access to the views. The door to the balcony is a standard solid- core fire-rated door, required by the fire-department. Since the hotel is on a reserve, French doors are not permitted by the fire department and nowhere on our website are such doors advertised. Your booking was made through Booking.com and the $200 deposit on check-in is mentioned when booking through that channel. We are sorry that you did not enjoy your stay with us. Our professional, and dedicated, team, is working long and hard hours to ensure that our property rises to the challenges posed by Covid-19. Your negative review is particularly disappointing, and dispiriting, in these difficult times. We would love to have an opportunity to show you why our hotel is consistently so highly rated by our guests. We are committed to excellence and assure you that, should you give us another opportunity, we shall go out of our way to make your stay special and memorable – for all the right reasons! Kind regards Richard
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TassieTravellers99 wrote a review Feb 2020
Launceston, Australia
4.0 of 5 bubbles
We recently stayed at this hotel which is well located on the highway and is an easy drive to all parts of Newcastle. There is plenty of parking and the rooms have a nice view over the bush. This should have made for a quiet setting but alas room 328 was located at the top of the stairs near reception. This meant we heard plenty of foot traffic at all times of night making for a restless sleep.
Apart from this the room was well appointed including excellent air con and a workable bathroom. Breakfast is set in the hotel restaurant and offers a decent spread and is open nice and early even on weekends.
Overall a decent stay apart from the noise. Rooms away from the reception foyer would no doubt be quieter.
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Date of stay: February 2020
4.0 of 5 bubblesValue
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DocBud wrote a review Mar 2020
Mackay, Australia
4.0 of 5 bubbles
The hotel is very clean and comfortable. Although on a main road, the rooms have a balcony overlooking bushland which is peaceful and pleasant place to sit as the sun goes down. You are offered low fat or full cream fresh milk on check in which is a nice touch. The staff are friendly and helpful. There is plenty of off-road parking. They could do with a second coffee machine in the restaurant for breakfast or a hot water urn for the tea drinkers.
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Date of stay: March 2020
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
bettyandbarry2020 wrote a review Nov 2020
4.0 of 5 bubbles
Great place to stay. Location is ok. Layout excellent and the big plus for me is the balcony which looks out into an area of bush which is full of birds. The door can be left open at night as there is a screen door to keep the insects out. Bathroom has all you need with some luxury, the bed is comfortable giving a good nights sleep. It is just a very very good place to stay.
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Review collected in partnership with Best Western
Date of stay: November 2020
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Richard Christie, Marketing at Best Western Plus Apollo International Hotel
Responded 25 Nov 2020
Thank you for the feedback. We look forward to welcoming you back soon.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jo m wrote a review Nov 2020
4.0 of 5 bubbles
My son and I stayed here for 2 nights. This is not the type of accommodation we would normally choose but we were really happy with our stay here. I particularly liked that the remotes for both the TV and Air-conditioning were in plastic covers. I felt this hotel took Covid safety to another level. I would definitely stay here again.
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Date of stay: November 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Richard Christie, Marketing at Best Western Plus Apollo International Hotel
Responded 25 Nov 2020
Thank you for taking the time to provide feedback. I am happy to hear that the extra steps we are taking during Covid-19 are not going unnoticed. We look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carmel R wrote a review Jun 2020
Greater Sydney, Australia
4.0 of 5 bubbles
From being greeted at reception, through to room cleaning, and suggestions for where to visit and eat locally, the staff were so warm, friendly and very helpful. Room size was great with huge flat screen tv, bathrooms are lovely, with large shower. Super close to Charlestown shops with plenty of shopping and restaurant choices. Really enjoyed the stay and have been back again since!
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Date of stay: March 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
erindO3784HP wrote a review Dec 2020
5.0 of 5 bubbles
Hotel was easy to check into and very clean and comfortable. Only downside to the location was you can't make a right hand turn out onto the main road so you have to turn left and do a U-turn. The room we stayed in had a balcony that looked out onto the gazebo however we didn't sit out there because it seemed to be the smokers area below us and all we could smell was smoke.
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Review collected in partnership with Best Western
Date of stay: December 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charlestown NSW15 contributions
Hi Summar The breakfast that is included is a full English breakfast that includes a continental selection. Kind regards Richard
Bob Bloody H wrote a tip Jun 2024
1 contribution
1.0 of 5 bubbles
"Check hotel room carefully and call them to get it cleaned. I didn't want to raise it until I left. "
Read full review
DM wrote a tip May 2023
5 contributions
4.0 of 5 bubbles
"Ask if the mattress has been replaced in the last 10 years."
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Deb S wrote a tip Dec 2022
Australia40 contributions11 helpful votes
3.0 of 5 bubbles
"Don’t accept an upgrade to Room 212. The exit door is opposite and next to the lift. Great pool area and fab coffee"
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Dennis Leslie B wrote a tip Dec 2022
Tatura, Australia117 contributions28 helpful votes
2.0 of 5 bubbles
"Ensure you get someone at reception to go with you are show you how to use QR Code for televison and other items. "
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melissa c wrote a tip Oct 2022
Surfers Paradise, Australia141 contributions64 helpful votes
4.0 of 5 bubbles
"Ask for a balcony room."
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Not the right property for you?
There are more places to choose from in the Charlestown area.
PRICE RANGE
₹7,788 - ₹10,384 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
quality inn newcastle
FORMERLY KNOWN AS
Quality Hotel Apollo International
LOCATION
AustraliaNew South WalesGreater NewcastleLake MacquarieCharlestown
NUMBER OF ROOMS
94
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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BEST WESTERN PLUS APOLLO INTERNATIONAL HOTEL (Charlestown) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Best Western Plus Apollo International Hotel
Which popular attractions are close to Best Western Plus Apollo International Hotel?
Nearby attractions include UnrealVR (0.7 km), Reading Cinemas Charlestown (1.1 km), and Hoyts (0.5 km).
What are some of the property amenities at Best Western Plus Apollo International Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Best Western Plus Apollo International Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Best Western Plus Apollo International Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Best Western Plus Apollo International Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus Apollo International Hotel?
Conveniently located restaurants include Babbingtons Bar & Grill, Vistana Malaysian Restaurant, and Grill'd Healthy Burgers.
Are there opportunities to exercise at Best Western Plus Apollo International Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Best Western Plus Apollo International Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Plus Apollo International Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Plus Apollo International Hotel?
The staff speaks multiple languages, including English, Chinese, Japanese, Korean, and Afrikaans.
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