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Mercure Charlestown

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Mercure Charlestown
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375 Reviews from our TripAdvisor Community

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Showing 373: English reviews
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Canberra, Australia
Reviewed yesterday NEWvia mobile

I arrived late at night. My key was available even though reception was closed. The room was very comfortable and it was also clean. I only had one concern. There was no safe in the room, unlike other Mercure hotels that I have stayed in. The staff were very good. Kelly was very helpful. She accommodated my need for privacy...

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Helpful?
Thank KevinVoyage
Reviewed 1 week ago via mobile

We attended with another family. Stayed here for one night as could not get accomodation at Hunter Valley to gisit the Chritmas lights at Hunter Valley gardens. Although it was a good hour drive away we, were thouroughly pleased with our room. Our room had 3 single beds and one queen. There was plenty of room to move around and...

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Helpful?
Thank Nectaria T
Grant V, Manager at Mercure Charlestown, responded to this review

Thankyou for staying with us and I am so pleased you enjoyed your stay. We are a great alternative for travellers wanting to visit the Hunter Valley but prefer more cost effective accommodation with a short drive. Thankyou for your nice review and we look forward to welcoming you and the family back again soon. Regards, Grant

Narooma
Reviewed 1 week ago via mobile

Stayed last night & for a Mercure branded hotel this was the worst one we've stayed in. Room is in desperate need of renovation, old furnishings & the bathroom is even worse, old & cracked basin, stained old bathtub, mould in between the tiles on the wall, hard to step in & out of shower as it's in the bath...

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Helpful?
Thank Rachel M H
Grant V, Manager at Mercure Charlestown, responded to this review

Thankyou for staying with us and I am sorry we did not meet your expectations on this occasion. We do aim to provide quality, clean accommodation at a value price and our refurbishments are underway to improve the hotel for our guests. Regards, Grant

Coffs Harbour, Australia
Reviewed 2 weeks ago

Only one Available powerpoint in the main room . No device chargers common with Mercure Motels ,needs modernising all round to meet Accor/mercure Standards .Certainly expect more for the price.Bathroom ,although having been renovated had mould around bath area and looked a little dated.

Review collected in partnership with Accorhotels.com
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Thank 463leanned
Grant V, Manager at Mercure Charlestown, responded to this review

Thankyou for staying with us and providing your review. I am sorry that on this occasion, our housekeeping standards have let us down and I do thankyou for providing this valuable feedback so we may continue to improve our service. I do hope you may return in the future so can show your usual standard. Regards, Grant

Campbelltown, New South Wales, Australia
Reviewed 2 weeks ago via mobile

Stayed here with my girlfriend on our way down from visiting Port Stephens. We have stayed in multiple Mercures previously and this one held its quality reputation. The front area had the expected welcome feeling and the front desk lady was very friendly. Our room was cosy and was just what we needed for our budget, consisting of a clean...

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Helpful?
Thank George C
Grant V, Manager at Mercure Charlestown, responded to this review

Thankyou for staying with us and providing your great review. I am so pleased you enjoyed your stay and thankyou for your nice feedback in relation to our staff. We look forward to welcoming you back again soon. Regards, Grant

Hamlyn Terrace, Australia
Reviewed 2 weeks ago

Nothing has changed at the hotel over the past few years. The rooms are spacious, service prompt and friendly and plenty of free parking. With clear weather the view from the breakfast area over Newcastle and beyond to Stockton is amazing. The only thing I did notice was a slight mouldy/musty smell in the stairwell area. Still with a large...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Michelle G
Grant V, Manager at Mercure Charlestown, responded to this review

Thankyou for continuing to choose Mercure Charlestown for your stays in Newcastle. We are looking forward to the next stages of our refurbishment which will include the stair cases and hallways - we look forward to welcoming you back again soon. Regards, Grant

Sydney, Australia
Reviewed 2 weeks ago via mobile

I stayed there on a Saturday night with some friends. The staff were very friendly and helpful, the service fantastic and the coffee was great. I was very impressed with the standard of the room - clean, comfortable and tastefully done. The newly renovated dining and bar area is very inviting.

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Helpful?
Thank melissajafox
Grant V, Manager at Mercure Charlestown, responded to this review

Thankyou for staying with us and I am so pleased you enjoyed your stay. Thankyou for your nice feedback on our recently refurbished restaurant, we are so pleased to be able to share this with our guests now that works are nearing completion. We look forward to welcoming you back again soon. Regards, Grant

Port Stephens
Reviewed 3 weeks ago

we decided to stay in town and chose this hotel for the view and being close to the cinema. Our room (232) was large, clean and had a fantastic view over the city and up the coast. Paige, our lovely check in girl was friendly and helpful. There is plenty of parking. Some other guests were making some noise running...

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1Thank Australianjen
Grant V, Manager at Mercure Charlestown, responded to this review

Thankyou for staying with us and I am so pleased you enjoyed our King Privilege room. It is also great to hear that you enjoyed the variety of the breakfast buffet. We look forward to welcoming you back again soon. Regards, Grant

Coffs Harbour, Australia
Reviewed 21 March 2017

I have now stayed here whenever I come to Newcastle, which has been approx 4 times in past 2 years. The Hotel is located very centrally. The staff are very pleasant and professional. The facilities are clean. I have noticed that wear and tear is starting to take effect around the Hotel I hope that these are addressed in the...

Review collected in partnership with Accorhotels.com
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2Thank John L
Singleton, Australia
Reviewed 18 March 2017

I was looking for a reasonably priced motel for an overnight stay while my husband had surgery in a local hospital. The room was clean with all facilities one would require including cooked to order breakfast, room service and free wifi. The room service meal was adequate and the breakfast very good. The staff are very friendly, courteous and professional....

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2Thank ronniefoz

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Conference Facilities
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Mercure Charlestown, is a boutique hotel situated on the peak of Madison Drive, in the convenient and central, ever expanding suburb of Charlestown. Located in the tree tops and away from busy roads, Mercure Charlestown is the perfect place to relax for business travellers, family visits or holiday makers alike. Enjoy the comfort of the 53 rooms, take in the view of Stockton beach and the serene tree top outlook from the restaurant deck, or unwind with a swim in the outdoor pool before enjoying a drink in the sunlit bar. Mercure Charlestown strives to provide you with a home away from home. Always a friendly service with a smile, clean and tidy rooms, great food, and all within a short drive from everything that Newcastle has to offer. ... more   less 

Additional Information about Mercure Charlestown

Address: 109 Madison Drive, Charlestown, Lake Macquarie, New South Wales 2290, Australia
Region: Australia > New South Wales > Greater Newcastle > Lake Macquarie > Charlestown
Price Range: ₹ 4,935 - ₹ 7,524 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Charlestown 4*
Number of rooms: 53
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Also Known As:
Newcastle Best Western
Best Western Newcastle
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Charlestown staff and other travellers.
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Questions? Get answers from Mercure Charlestown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room 232 is great has un interrupted views if the city and coast”
Australianjen, 4 Apr 2017 | Read review
“Front first floor building can park at front of room.”
AOI2014, 3 Mar 2017 | Read review
“Rooms looking out over rear of hotel offer beautiful views.”
377pamt, 1 Mar 2017 | Read review
“Don't stay here”
grahamm897, 26 Feb 2017 | Read review
“East side room for the view”
Helot, 12 Feb 2017 | Read review
5 of 5