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Highfield Hotel

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101 Durham Road East Rainton, Houghton-le-Spring DH5 9QT England
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (83)
Room & Suite (25)
Dining (13)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

Location
Cleanliness
Service
Value
Travellers' Choice
The hotel is situated between the A1(m) and A19 between Sunderland and Durham on the A690. It has a well-appointed Thai restaurant - the longest established in the North East. The bedrooms have wifi connectivity and sky TV. All bedrooms are en-suite.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Parking
Wifi
Restaurant
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Dry cleaning
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Room features
Desk
Housekeeping
Room service
Iron
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Bridal suite
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Thai
356Reviews1Q+A95Room tips
Traveller rating
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  • 46
  • 21
  • 11
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Popular mentions
Sightsee802097 wrote a review 2 Jan
7 contributions4 helpful votes
We had arrived to the restaurant early and were shown to our table (number 16) at the window which we were pleased with. We already had drinks with us from the bar and received our starters as expected, however we then sat for a long time with our dirty stater plates. We asked the young male server to take them away and he took one plate. He then came back later to ask if we wanted the soup course, which we felt was an unusual question as this was part of the meal and at this point we had to ask him to take away the remaining dirty plates. We again sat with dirty bowls for a while after the soup and again asked for these to be taken away, not what we would expect in a restaurant, it was not busy either. Once our main meals arrived I can honestly say I have never been so disappointed, the turkey was certainly not a fresh carved roast, more like a pre packaged turkey roll, all the same size slices with a very salty taste and it was served cold as was the chipolata sausage, the Yorkshire pudding was not cooked correctly and was hard around the edge I could not cut through it. The broccoli was sitting in so much water it all broke up and mushed through the fork, I had to ask for carrots as these were not provided, all the veg came on different trays and was cool to the taste added to the fact the turkey was already cold only by pouring on the hot gravy did it improve the temperature of the dinner. At no point throughout our meal did anyone check on us at all to ask if everything was ok, nobody came near enough so that we could ask for assistance without getting up from our table. Even after the meal when the plates were taken away nobody asked everything was ok? I think it would be the norm for staff to check customers are happy with their meals on any day as part of their job, but to be ignored on Christmas Day made us feel like we were just a number and not a guest enjoying their lunch. As I also said when we left, the reason we booked Christmas lunch out this year was due to losing my mum earlier this year and this has been tough year for us all and we left feeling very sad and disappointed. This is not what we had expected and were embarrassed that we had to stand in the doorway with all the staff staring at us whilst we were offered a 50% reduction on our remaining bill which I reluctantly paid so that we could leave. We were not offered an apology only a comment that there has never been a complaint about a Christmas meal in 20 years! It was also not 50% reduction as we had already paid £60 deposit. We had a very poor response from The manager.
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Date of stay: December 2021
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Jade T wrote a review Dec 2021
Durham, United Kingdom22 contributions4 helpful votes
Lovely hotel and absolutely top class staff. We stayed here with other guests for our wedding weekend and couldn't think of a single complaint! Nothing was a problem when we asked and the atmosphere of the hotel was nice. Breakfast was lovely lovely plenty of choice.
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Date of stay: December 2021Trip type: Travelled with family
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GSimps0n wrote a review Oct 2021
Torquay, United Kingdom145 contributions53 helpful votes
There appears to be ample car parking spaces at the hotel. After finding the mainn entrance I was met by a group of friends and a large table had been allocated to us. Drinks were ordrerd and soon delivered. I selected a main course and a dessert. Most of my friends ordered a starter and the main course. The starters and my main course were soon delivered by friendly and helpful staff. Several dishes of extras with sauces were provided as extras. Because I was the only person that ordered a dessert the waiter suggested he could pack it in a plastic carton for me to take home. I agreed.
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Date of stay: September 2021
Value
Location
Service
Room Tip: One of the best thai restaurants that I have visited.
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BethLouise1994 wrote a review Oct 2021
Sunderland, United Kingdom550 contributions69 helpful votes
Stayed here many times and always have a great stay. Clean rooms, good location for us when visiting family in Houghton-le-Spring. The Thai restaurant is also fantastic. As a family of 3 with a young baby, they always provide us with a travel cot. Wouldn't stay anywhere else.
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Date of stay: October 2021Trip type: Travelled with family
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Sunshine678987 wrote a review Sep 2021
19 contributions3 helpful votes
We had a great stay at Highfield Hotel! We arrived late at night (which was no problem) and Paul the porter could not have been more helpful. The room was large and the bed very comfy. The window opened up straight onto the road but, even with the window open, there was very limited noise. We also had breakfast the next morning which was tasty and the staff were most helpful.
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Date of stay: September 2021Trip type: Travelled solo
Room Tip: Plenty of parking!
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PRICE RANGE
$66 - $101 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandTyne and WearHoughton-le-Spring
NUMBER OF ROOMS
30
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Frequently Asked Questions about Highfield Hotel
Which popular attractions are close to Highfield Hotel?
Nearby attractions include Escape Rooms Durham (7.9 km), Herrington Country Park (5.7 km), and Karting North East (4.8 km).
What are some of the property amenities at Highfield Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Highfield Hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Highfield Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Highfield Hotel?
Conveniently located restaurants include The Scullery Silksworth, Cafedral Durham, and Tealicious Tearoom.
Which languages are spoken by the staff at Highfield Hotel?
The staff speaks multiple languages, including English and Thai.
Are there any historical sites close to Highfield Hotel?
Many travellers enjoy visiting Crook Hall & Gardens (7.5 km), Elvet Bridge (7.9 km), and Houghton Hillside Cemetery (0.5 km).
Is Highfield Hotel accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.