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All reviewsboat tripbacalar lagoonpool and hot tubcochinita pibilromantic dinnerfantastic placerooms are largegarden roomcomplimentary kayaksmini fridgeoff the highwaylonger staypurified waterexcellent restauranttacosyucatan peninsulaspent one night
We reserved the jungle casita with what we thought was a jacuzzi tub but it was just a small unheated pool that was too cold to use. Luckily the staff was very nice and moved some things around to get us a jacuzzi tub suite...More
Thank Haley E
Response from Osmara D, Guest Service Manager at Rancho EncantadoResponded 19 December 2017
Dear Haley E
Thank you for sending us these comments. I am very sorry to know that your accommodation with us was full of ups and downs that did not meet your expectations.
I want you to know that for us the most important task...More
Beautiful Hotel with all amenities you need, food is good (not great) and the views of the lagoon are stunning and service was superb
Only minor issue we had was that the lagoon room was right next to the restaurant, so we would listen to...More
Thank Dafne A
Response from Osmara D, Guest Service Manager at Rancho EncantadoResponded 7 November 2017
Dear Dafne A
Thank you for letting us know part about your experience and for recognizing our services. I will share this comment to our staff for providing you a memorable time.
We hope you could visit us again in the near future.
The hotel Location is nice, but we had some issues. They are building a new restaurant and this created some noise. The floor in the room was full of black lights g hair when we arrived. Also we had to kill 25 + mosquitoes first...More
Response from Osmara D, Guest Service Manages at Rancho EncantadoResponded 10 October 2017
We thank you very much for your comments, we will take into account your recommendations to improve and offer you the best quality of service that is the one you deserve. Thanks for your lovely comments about our location, we hope to see...More
The lagoon is just beautiful, no noise, the colors are amazing and the prices for food/drink are awesome. The staff of the hotel are very friendly and willing to help. The rooms were cozy with all the amenities (no TV nor WiFi as it's really...More
Thank José B
Response from Osmara D, Guest Service Manager at Rancho EncantadoResponded 13 September 2017
Thank for you for taking the time to write a review, José B, We are thrilled to hear that you had an amazing time in Rancho Encantado we hope you coming back soon, here will be your home away from home.
While the hotel itself isnt incredible, it was very good. The room was of a good size and clean. We had a geat balcony overlooking the water - with a table, chairs and hammock. It was quiet, and we had a fridge and safe. The...More
Response from MADPhilOxon | Reviewed this property |
We had a lagoon master suite for 2 nights (I can't remember the room no., but it was called 'Toh'). This was on the ground floor. It was large and had an inside 'sitting area'. It had lagoon access with a small jetty. It... More
We had a lagoon master suite for 2 nights (I can't remember the room no., but it was called 'Toh'). This was on the ground floor. It was large and had an inside 'sitting area'. It had lagoon access with a small jetty. It did not have a plunge pool (I did not see any rooms that had this facility.