Pleasant stay at diwa club. Beautiful spacious rooms. I stayed there for 2 nights with my family. Lovely ambiance. Staff is very courteous and always happy to help.staying at club was lovely. Concept of lazy breakfast… like we can have it during anytime from 7am to 7pm. Like the concept. Every premium property should try this. My son loves the pool and nice and big swimming pool made his vacation memorable. Close to beach only 5 mon ride by hotel shuttle. Beach is also lovely and less crowded. Worth the money we pay…👍🏻
Had an amazing couple spa at Alila Diwa. The arrangement was very hygienic and masseuse was very knowledgeable. The therapeutic also covered custom target areas. The highlight was the open shower after the spa and steam
Absolutely stunning and spotlessly clean. I stayed in a club room and it was incredible. The shuttle bus to the beach is a great service - so quick and regular. We also used the conference centre which is a great location for events. We ate at Spice (I think that's what it's called) restaurant and it was really special.
I took the spa service at alila diwa which was not for the first time and of course was like always very very pleasant. Asha was my therapist who was cordial and very helpful. The experience was very good and relaxing. Alila and alila spa checks all the boxes in great hospitality..will be visiting soon ☺️
Alila Diwa and Diwa Club as Hyatt properties servce as missed opportunities by the Hyatt Brand to build their legacy. The Diwa Club which is touted as an exclusive resort within a resort experience while charging premium rates does not offer premium service. Right from the time of Check-in when the receptionist was busy dealing with a bunch of irate guestsand took 10 mins to even look towards us even though the Diwa Club Lobby is smaller than a standard living room, our experienced at Diwa Club was mixed. We reached the hotel 90 mins prior to the check-in time and the hotel staff made us wait in the foyer for 90 mins before checking us in the hotel. We are not fussy guests and would've accepted that it would take 90 mins for check-in if communicated upfront but the hotel reception staff kept on insisting that "Please wait for 10 mins the room is ready/sanitized etc." and made it the longest 10 mins of wait in the middle of the day and sweltering heat/humidity in an small reception. The lack of communication could've been avoided Diwa Club is surrounded by trees which bodes well for privacy of guests but is at 1 KM distance from the beachfront which probably is not suitable for those guests who want walking access to beach that other hotels provide such as Taj Agouda, ITC Grand, Lalit etc. It also doesn't have a the openness and smell of the sea breeze as well as the access to beautiful sunsets over the sea that othe other hotels provide from the property itself. The complimentary food/beverage package is just window-dressing and should be struck off from the package itself During Sundowner We ordered for fish finger and garlic chicken expecting at least a decent portion but were served 2 small pieces of fish finger and 2 small pieces of garlic chicken offered as canapes (that's the fine print :) ) along with few beverage choices (which were fine) and it became clear to us that this hotel is all "show" no "substance" Diwa Club Pool is 3 feet deep and maintained well, no compliants at least on the swimming experience Our hotel Room had 1 used whisky glass kept from the previous guest stay, the shower room had it's outlet choked with blonde/light coloured hair (not ours obviously) which had blocked the outlet of water and we cleaned it oureslves. Diwa Club (Resort within a resort) is so much cramped for space that it only has 3 parking spots for cars with other cars parked in the driveway. Main Hotel is a 5-8 min walk away and maybe additional parki…