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Eastin Hotel Penang

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Traveller (309)
Room & Suite (391)
Dining (41)
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Overview
  • Excellent19%
  • Very good50%
  • Average21%
  • Poor7%
  • Terrible3%
Travellers talk about
“queensbay mall”(184 reviews)
“business trip”(63 reviews)
“sea view”(43 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
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Reviews (821)
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153
363
168
59
26
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153
363
168
59
26
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All reviewsqueensbay mallbusiness tripsea viewthe executive loungewalking distancebusiness hotelconvenient locationindustrial areaqueens bayeasy accesspleasant stayswimming poolclose to the airportbreakfast spreaddeluxe roomshort staygeorge town
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11 - 15 of 769 reviews
Reviewed 4 weeks ago

Nice hotel with good location (5 minutes walking to the mall). Nice rooms, breakfast with variety. Service in the reception very weak, needs to be improved. Poorly trained people with no adequate answers and waiting time to receive the card very long.More

Thank AnaMagPer
Response from JustinChew, General Manager at Eastin Hotel PenangResponded 3 weeks ago

Dear AnaMagPer Thank you for rating us on Trip Advisor. Nice to hear that you had a pleasant stay here. We sincerely apologise that our associate's service was not on par during your time with us and we assure you that it will be addressed....More

Reviewed 4 weeks ago

It was surprising that this hotel offered such an extensive breakfast buffet. We only stayed there 1 night, however to date this is the only hotel that offered hot milk for coffee! Friendly and helpful staff who re-stocked food as it ran out. It also...More

Thank Blisharm
Response from JustinChew, General Manager at Eastin Hotel PenangResponded 3 weeks ago

Dear Blisharm Thank you for choosing to stay with Eastin Hotel Penang and for taking the time to share your positive review on Trip Advisor. We are delighted to note that you had a pleasant stay here and that our standard of services is up...More

Reviewed 22 February 2018 via mobile

Check in about 6pm, I was entertained by a front desk trainee who told unable to find my booking and after some time of searching still negative, same time she did not offer a fresh booking instead I have to request. Finally get into the...More

Thank 728marcust
Response from JustinChew, General Manager at Eastin Hotel PenangResponded 7 March 2018

Dear 728marcust Thank you for providing us with your feedback on your recent stay with us. Please be assured that we have no intention to disappoint you. On behalf of the team, I would like to apologise for failing to exceed your expectation. Matters have...More

Reviewed 20 February 2018

we had a family room, double storey, with two bathrooms, and two TVs, it was a good experience and wonderful stay. staff was friendly, helped to carry luggage and were very helpful on directions and nearby attractions as well.More

Thank keisiang
Response from JustinChew, General Manager at Eastin Hotel PenangResponded 2 March 2018

Dear Keisiang Thank you for staying with us during your recent visit to Penang and for rating us on Trip Advisor. Glad to hear that you had a wonderful stay here. We appreciate your positive review of the hotel. We strive to do our best...More

Reviewed 16 February 2018 via mobile

I have stayed in this hotel on numerous occasions over the last 5 years and I always use it when I can. The staff are very friendly and helpful. The hotel is walking distance from Queensbay mall so it's very convenient for finding places to...More

Thank NickB1969
Response from JustinChew, General Manager at Eastin Hotel PenangResponded 20 February 2018

Dear NickB1969 Thank you for your continuous support and your great review. Your positive ratings of the hotel, our associates and services are most appreciated. We are happy to note that your overall experience here was good and that our facilities and services meet your...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$ 79 - US$ 261 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 79 - US$ 261 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (309)
Room & Suite (391)
Dining (41)
Pool & Beach (39)
Amenities (30)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
murnihamizi
22 October 2017|
AnswerShow all 2 answers
Response from pehpohling | Reviewed this property |
You can contact normola
1
Vote
Dillys A
24 March 2017|
AnswerShow all 2 answers
Response from sega9778 | Reviewed this property |
Hi Dillys, Based on discussion with Steven from Eastin, this service is do available. You may need contact their sales team on working day via +604-6121111. If requires view of Eastin from the room,you can check out at... More
0
Votes
Room Tips
"High floor, non smoking, sea view"
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"The Duplex rooms are located on the same floor as the pool."
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"Select room higher floor. Book for a king size bed asap as they may give you a default singles bed when..."
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"Ask for a high floor to get some sea view"
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