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Palea EO Rethimnou Irakliou, Pigianos Kampos, Crete 741 00 Greece
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (2563)
Room & Suite (636)
Dining (274)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-out
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Updated 21/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 21/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 2 hotels in Pigianos Kampos
Location
Cleanliness
Service
Value
Travellers' Choice
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Kids stay free
Parking
Wifi
Pool / beach towels
Infinity pool
Outdoor pool
Private pool
Saltwater pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Poolside bar
Rooftop bar
Mini golf
Water sport equipment rentals
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Water park offsite
Board games / puzzles
Babysitting
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Strollers
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Pedicure
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Private beach
Housekeeping
Electric kettle
Flatscreen TV
Walk-in shower
Air purifier
Bathrobes
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Russian, German and 2 more
1541Reviews251Q+A100Room tips
Traveller rating
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Popular mentions
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Most Recent
MDeSa wrote a review 9 Aug
London, United Kingdom13 contributions5 helpful votes
The hotel was lovely and the staff were excellent. They can not do enough for you. The food was really good, especially the Asian and Italian we enjoyed. The farm was a little bit more difficult as I am a vegetarian and the main course has a lot of meat. However there was plenty of food in the starters that could be changed and made as part of the main. Our children were not really interested in the day activities in the kids club, however the in-line skating and lunar games they enjoyed thoroughly. And ofcourse the mermaid swimming lessons. We didn’t get a chance to go to the aqua park as it was always booked up in advance by other guests. Water aerobics in the activity pool was something that was an added bonus also. I think the customer service in this hotel makes it stand out from others - the staff were truly amazing.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Guest002 wrote a review 9 Aug
1 contribution
Our stay at this hotel was simply incredible! Very nice and beautiful facility and an amazing beach. The views were stunning! Our room was excellent, clean and comfortable. The food in this hotel was delicious and simply amazing! You had a very big choice on the buffet in their main restaurant. The „à la carte restaurants“ were also incredible and the locations were beautiful. (most of these restaurants where located next to the sea - impressing and stunning views guaranteed!!) The quality of the food was very high and the portions were adapted. Not to forget the amazing staff at this hotel! They were friendly and welcoming. The service was brilliant! At this point a big shout out and thank you to Nikolai who served people on the beach and at private pools. He was so friendly, attentive and respectful and always knew what we needed to be even more happy! Thank you White Palace, we will come back!
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Charalabos Gialitakis, General Manager at Grecotel Lux Me White Palace
Responded yesterday
Dear Guest002, It was a pleasure to have had you with us and we thank you for investing the time to share your review with us and other travellers. We are delighted to read that you had a relaxing vacation. But we were more than happy when you mentioned about the helpful and friendly attitude of our staff. We do believe that the proper service is compromised from small details that eventually create a whole positive experience. Rest assured that your kind words has been shared with the team and Nikolai personally. Once again, we appreciate you taking the time to write us a review. We all look forward to welcoming you back. Yours respectfully, Charalabos Gialitakis Hotel General Manager
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Henriëtte V wrote a review 5 Aug
Amsterdam, The Netherlands5 contributions8 helpful votes
We have been many times in Creta Palace. Wanted to try something new. Had doubt regarding the all incusive concept. We are glad we tried it. Wonderfull hotel, great staff. Restaurants are excellent. We sure will come back next year. Thanks to all the nice people of White Palace.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from LuxMe White Palace Grecotel, General Manager at Grecotel Lux Me White Palace
Responded 5 days ago
Dear 832cv, Thank you so much for taking the time to write and share your wonderful review of your recent stay to Grecotel LUXME White Palace. It sounds like you truly enjoyed our hotel experience and we are more than delighted to read your kind comments for our staff, which I’ve already passed to the relevant Departments Heads and members of staff. We all look forward to having the opportunity to welcome you back again in the near future. Warm Regards, Charalabos Gialitakis General Manager
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Harry W wrote a review 4 Aug
4 contributions
+1
Amazing! All inclusive food. There are 6 restaurants all inclusive. All the pools are salt water. There are 2 main pools and plenty of private pools that come with villas. A sheltered bay to snorkel and swim in. There is an on site holiday shop with toys, snorkels, goggles, souvenirs and much more. There are a range of different activities for kids, adults and family. There are plenty of bars dotted around the site. The rooms are very luxurious. You get free access to the Marine Palace water park. Overall an amazing experience.
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Date of stay: August 2022Trip type: Travelled with family
Room Tip: Book restaurants in advance before coming.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from LuxMe White Palace Grecotel, General Manager at Grecotel Lux Me White Palace
Responded 5 days ago
Dear Harry W, We would like to warmly thank you for choosing our resort for your holiday and for taking the time to share your first hand experience on TripAdvisor. It fills us with so much joy to read how much you enjoyed your Grecotel LUXME White Palace experience and that we made a lasting impression with your first stay. Making our guest going back home delighted is our number one objective and there is no better satisfaction than reading that our teams succeed in this. We would be excited to have you with us again in the near future! Warmest Regards, Charalabos Gialitakis General Manager
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Debs 1983 wrote a review 4 Aug
Cheltenham, United Kingdom2 contributions1 helpful vote
This really is an excellent hotel. We had a family apartment with a garden view. There was plenty of space for 2 adults & 2 children. All the staff are incredibly welcoming and friendly. The main buffet restaurant was excellent. There was variety in what was served every day and great taste. There are 5 additional restaurants too. Do book ahead if you can. We tried to book these the day we arrived (for use later in our holiday) and could only book times for 9pm or later which was not suitable for our children. Luckily we thought to ask hotel reception who came up trumps for us by finding cancellations at suitable times for all of the restaurants we wanted. We visited the gelato shop regularly, which served crepes and waffles too. The sunset bar is beautiful all day long but particularly Instagram friendly every evening! The pools are lovely and plenty of them. We did not encounter the sunbed shortage that others have mentioned. Perhaps that is because we spent our time at the 'activity pool' and 'kids pool' rather than the main pool. Grecoland, the kids club, was excellent. There are organised, age appropriate activities for children 4+ years up to teenagers, separated into appropriate groups. My children took part in craft activities (like pebble painting, making souvenir fridge magnets from clay), puzzles, games, football, hockey, water polo, and there are loads more activities they didn't do. There is a daily family disco in the evening, plus a series of family cinema, inline skating, turtles conservation talks, games evening on rotation. All in all, we really loved our holiday here!
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Charalabos Gialitakis, General Manager at Grecotel Lux Me White Palace
Responded yesterday
Dear Debs1983, With this opportunity we would like to thank you for taking the time to write a review and let us know about your stay. We truly welcome and value your comments as direct feedback always helps us to try harder, in order to improve our product, exceed our guests’ expectations and continue providing memorable services. To begin with, we are pleased that in overall you find our hotel to be of a high level and we hope that you will choose again a Grecotel property during your next visit in Greece. We are also very happy to hear that you were satisfied by the friendliness and the courtesy of our staff as well as your room, pools and our Grecoland. Rest assured that your kind words has been shared with the team. Once again, we appreciate you taking the time to write us a review. We all look forward to welcoming you back. Sunny regards, Charalabos Gialitakis Hotel General Manager
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Juliet B wrote a review 2 Aug
London, United Kingdom3 contributions6 helpful votes
This hotel is just like it looks in the pictures, if not better thanks to sea views, gorgeous sunsets, wonderful swimming pools. Food was varied and consistently good- couldn't ask for more. Lots of vegetarian options! The only downside is the lack of pool loungers, which we heard lots of guests unhappy about as guests were reserving at 630am even though there are signs up saying you can't. The pool area is amazing with large loungers spaced apart but while this is great it means there are not enough. It didn't spoil our hol at all as we found loungers easily on the beach and much needed shade and then used the pool once it was quieter late afternoon. But I do think the hotel needs to add more loungers in given that this comes up in reviews a lot and is literally the only negative to say. There is a second family pool too which had a gorgeous shaded kids' pool that we loved. But like I said it is a stunning hotel with clean rooms that are spacious. We chose family suite seaview over petit yali beachfront as preferred the layout, 2 balconies and extra shower but the shared pools are very enticing! We really couldn't fault the hotel service, food, facilities, cleanliness and hope to return one day!!
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Charalabos Gialitakis, General Manager at Grecotel Lux Me White Palace
Responded yesterday
Dear Juliet B., We would like to warmly thank you for choosing our resort for your holiday and for taking the time to share your first-hand experience on TripAdvisor. We do appreciate hearing from our guests, as their comments are vital for us to continue improving our services. We do believe that the proper service is compromised from small details that eventually create a whole positive experience. Additionally, we would like to inform you that we take all comments under careful consideration and we want you to know that our goal is the constant improvement on the points that each guest mentions. As about the sun loungers, we do have knowledge about the issue, and our pool supervisors are giving their very best on a daily basis to accommodate all guests' requests. Thank you very much once again and we look forward to having the opportunity to welcome you in our or in another Grecotel Resort. Sunny regards, Charalabos Gialitakis Hotel General Manager
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DCM wrote a review Jul 2022
1 contribution
Hotel is beautiful thanks to its many sea views, our room was simple but clean with great beds and great water pressure in the bathroom. Staff is friendly and all are doing their best. Worth booking evening restaurants in advance and giving up on sun beds by the main pool (there are others). Only downside was the level of noise in the room - walls are thin so between the road, the crying baby next door, the disco and a couple having an argument…it was not always the most restful experience at times, so would consider upgrading if we go back.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from LuxMe White Palace Grecotel, Γενικός Διευθυντής at Grecotel Lux Me White Palace
Responded 1 week ago
Dear DCM, Thank you very much for taking the time to post this review regarding your stay at Grecotel LuxMe White Palace and sharing your feedback on Trip Advisor. We are thrilled to know that you enjoyed your overall stay and location of our resort, but most importantly, we are happy to read your kind words regarding our staff, since our main asset is the sincere, warm hospitality. We would like to inform you that we take your comments under careful consideration and we value all well-intended, constructive comments we receive, since we always try to improve, in order to offer the best possible service to our guests. Once again, thank you for your kind words, we will be happy to welcome you back to our resort in the near future, and rest assured, we will try our best for you to have the most memorable stay with us. Kindest regards, Charalabos Gialitakis General Manager
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LMurray40 wrote a review Jul 2022
London, United Kingdom3 contributions
We have just returned from a wonderful week at this hotel. A great destination for a family holiday. Super quality food in the buffet restaurant for children and adults. Great healthy options and the best chips EVER! Rooms are simple and light. No fuss. Staff all very pleasant, especially Michelas in the buffet restaurant who deserves an extra mention. Only challenge is the sun beds. Unless you’re willing to get up at an unearthly hour you’ll be best heading to the family pool rather than the main pool by the restaurants. However at peak times you still need to be up around 8.30am to grab a bed there. Bonus of that pool is it is located by the kids club which my children (10 & 7yrs) loved. Great staff there and some really fun activities. Couple of other points - book your restaurants ahead of arrival if wishing to dine at a reasonable family time. We were not that organised and tried to book on arrival and couldn’t get in to any other restaurants apart from the buffet for dinner. The staff direct you to the hotel app which always makes my heart sink a little. So much nicer talking to people rather than doing everything on our phones. Pools are saltwater so bring goggles - it’s pretty strong. A great hotel though and we would definitely return!
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from LuxMe White Palace Grecotel, Γενικός Διευθυντής at Grecotel Lux Me White Palace
Responded 1 week ago
Dear LMurray, Thank you very much for taking the time to post this review regarding your stay at Grecotel LuxMe White Palace and sharing the feedback of your recent stay with us. We are thrilled to read that you enjoyed your stay at our beautiful resort and the overall experience met your expectations. We would also like to thank you for your kind comments regarding our staff, we will make sure to share them with our colleagues. Since we always strive to keep our guests pleased, and our main asset is the sincere, warm hospitality trying to accommodate all guests’ requests, your nice words, really strengthen our efforts in order to continue providing the highest level of services. We would like to apologize for any inconvenience that may was caused due to the points mentioned regarding the pool, the policy of the resort is not to allow sunbeds reservations, and our colleagues by the pools and beach, always try with the most polite way to inform the guests accordingly. We would like to thank you once more for your well-intended, constructive review and we hope we will have the chance to welcome you back to our resort soon. With kindest regards, Charalabos Gialitakis General Manager
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Martina T wrote a review Jul 2022
Prague, Czech Republic2 contributions
We stayed at this hotel for 9 nights, my daughter and I and my parents. we had 2 rooms, regular and sea view. Hotel is in a nice open setting, rather nice views when you arrive. Their regular room ( mountain/ garden view) was a disaster. View over the parking lot, to the busy road, impossible to have a quiet stay. Also the interior ( including the sea view) is incredibly outdated. Toilet flush in one room was not working, in the other, the balcony doors were damaged, I called maintenance 3 times. the worst part is the complete absence of sound proofing of walls, you can hear every move of a neighbors, crying children, parents yelling to call them down etc. we paid over 13k EUR for 9 nights, I payed then 250 more per night just to get some upgrade, but this was not worth it. My parents were moved to another room overseeing pool, that at least was quieter. We normally enjoy sandy beaches and that is what we look for when searching for holiday location. Beach is super narrow, for several days, there was higher tide and beach was absolutely not usable. On the other side of the hotel, where the beach was slightly wider, you thee sunbads were reserved for beachfront villas only. As concerns 2 pools, they were overly crowded, not enough sunbads, etc. to give some positives, staff is really trying and the service was ok. Having traveled the world and being able to compare, this is definitely not a 5 star facility, just incredibly overpriced 3 star max
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from LuxMe White Palace Grecotel, Γενικός Διευθυντής at Grecotel Lux Me White Palace
Responded 1 week ago
Dear Martina T, First of all, we would like to thank you for taking the time to share your overall experience from your vacation at our resort, Grecotel LuxMe White Palace. We take under consideration all constructive comments that our guests share with us, since we are always willing to improve, in order for our guests to have memorable vacation at our resort. We regret to read that our standards did not meet your expectations, please note, that since Grecotel LuxMe White Palace has 18 different room types, most guests find the room type more suitable for their vacation. Please accept our apologies for any inconvenience caused due to the maintenance issue mentioned, and for the delay you pointed out. To close with, we would like to thank you for the kind comments regarding our staff, and thank you once again for your valuable feedback, as well as invite you again to our resort in the near future, in order to have the chance to show you our commitment to service excellence and the famous Cretan Hospitality. With kind regards,
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marandaj75 wrote a review Jul 2022
Guildford, United Kingdom9 contributions4 helpful votes
This was our first experience of all inclusive and the White Palace exceeded our expectations by some distance. The key to the hotel’s success are the outstanding staff who could not have been friendlier, more attentive or more helpful. From the porter to the cleaning staff to the reception team and bar / restaurant staff, we were met with nothing but warm smiles - nothing was too much trouble. The food and drinks were also exceptional, both a la crate and the main buffet restaurant. The variety of food was fantastic and catered for everyone - from sushi to salads to a chocolate fountain - whatever anybody wanted, they had it. Surroundings are also beautiful - lovely pools, bar areas and spacious, airy rooms. We will certainly be back.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Charalabos Gialitakis, General Manager at Grecotel Lux Me White Palace
Responded 1 week ago
Dear marandaj75, We would like to thank you for choosing our resort for your vacation and for taking the time to post a review about us. We're incredibly happy to hear that you enjoyed staying at our resort. Your kind words are much appreciated and provide us with encouragement to keep up with the high operations standards. We would be excited to have you with us again in the near future! Kind Regards, Charalabos Gialitakis Hotel General Manager
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PRICE RANGE
$247 - $551 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grecotel el greco hotel platanias, grecotel el greco rethymnon, grecotel el greco hotel rethymnon
FORMERLY KNOWN AS
White Palace Luxury Resort
LOCATION
GreeceCreteRethymnon PrefecturePigianos Kampos
NUMBER OF ROOMS
264
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Frequently Asked Questions about Grecotel Lux Me White Palace
Which popular attractions are close to Grecotel Lux Me White Palace?
Nearby attractions include Gorge of Mili (7.2 km), Chaplin's (8.0 km), and Biotopoi Nature Park (6.6 km).
What are some of the property amenities at Grecotel Lux Me White Palace?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Grecotel Lux Me White Palace?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Grecotel Lux Me White Palace?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Grecotel Lux Me White Palace?
Yes, free parking is available to guests.
What are some restaurants close to Grecotel Lux Me White Palace?
Conveniently located restaurants include Nostos, Hercules, and Romeo & Juliet Fusion Cuisine.
Are there opportunities to exercise at Grecotel Lux Me White Palace?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Grecotel Lux Me White Palace have airport transportation?
Yes, Grecotel Lux Me White Palace offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grecotel Lux Me White Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Grecotel Lux Me White Palace offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grecotel Lux Me White Palace?
The staff speaks multiple languages, including English, French, German, Italian, Russian, and Greek.