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Palm Village Hotel

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286 Reviews from our TripAdvisor Community

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Showing 183: English reviews
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London, United Kingdom
Reviewed 2 weeks ago

Stayed here on our very first night in Sri Lanka. All a bit exhausted from our long flight. Hotel was okay but nothing special. Pool was closed so we couldn't swim. All feels like it needs a bit of an update. Food was ok but average.

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Helpful?
Thank nicolamW9008HW
MANAGER_PVH, Manager at Palm Village Hotel, responded to this review

Dear Guest, Greetings from Palm Village Hotel. Thank you for choosing Palm Village Hotel for your stay and for sharing your valuable thoughts and lovely feedback with us. We rely on the constructive feedback of our discerning guests such as yours, to help us achieve the highest levels of services and guest satisfaction. We have noted your review and pleased...

Tyne and Wear, United Kingdom
Reviewed 2 weeks ago

After a 4 week holiday we have just returned from our 5th visit to Palm Village.First of all I must thank ALL of the staff for once again making our stay such a enjoyable experience. The bedrooms have been redecorated ,however the furniture has not.There is still work to do and am reliably informed that the hotel will be upgraded....

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Helpful?
Thank Trueblew9
MANAGER_PVH, Manager at Palm Village Hotel, responded to this review

Dear Guest, Greetings from Palm Village Hotel. Thank you so much for choosing Palm Village Hotel once again for your stay and for sharing your lovely feedback with us. It was a great pleasure to have you and your friends stay with us this year too and enjoyed being of service to you as much as you enjoyed staying at...

Ja Ela, Sri Lanka
Reviewed 3 weeks ago

This is a old hotel with ordinary service. food is not tasty. Not a good maintained pool. Manager & staff not friendly & only money concerned. Before go check all rates. I went there checking the pool open time & the rates. But when i went there they changed all as they wish. Poor customer service.

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Helpful?
Thank lakshansilva
MANAGER_PVH, Manager at Palm Village Hotel, responded to this review

Dear Guest, Greetings from Palm Village Hotel. Thank you for visiting Palm Village Hotel and for sharing your valuable observation and feedback with us We are saddened at your disappointment of the hotel, service and staff and regret to have caused you discomfort during your visit. We strive to provide our guests with the highest levels satisfaction and make their...

Perth, Australia
Reviewed 10 January 2017 via mobile

The rooms and the general areas are in desperate need of an update. The hotel is quite far from Colombo, especially the Fort and Pettah areas. It's easy to organise a tuk tuk for the day though, so this isn't much of a problem. The beach is nice to sit and watch the sunset but I wouldn't swim here, there...

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Helpful?
Thank InnocentTravels
MANAGER_PVH, Manager at Palm Village Hotel, responded to this review

Dear Guest, Greetings from Palm Village Hotel. Thank you for choosing to stay at Palm Village Hotel and for sharing your valuable thoughts and feedback with us. We rely on the constructive feedback of our discerning guests such as yours, to help us achieve the highest levels of services and guest satisfaction. We are hoping to carry out refurbishment of...

Reviewed 17 December 2016 via mobile

This hotel is old, the floor is missing pieces of it and I tripped on a wire. The pool is not clean and contains algae, the pool also gives off a pungent smell. There are much better hotels in negombo for the same price, and even though it being a weekend there are no much tourists or locals which concludes...

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Helpful?
Thank Shane R
MANAGER_PVH, Manager at Palm Village Hotel, responded to this review

Dear Mr Shane, Greetings from Palm Village Hotel Thank you for choosing to visit Palm Village Hotel and for sharing your valuable observation and feedback with us. We are saddened at your disappointment of the hotel and the negative experience and discomfort you had during your stay.We strive to provide our guests with the highest levels of comfort & safety...

Reviewed 24 October 2016 via mobile

I was there yesterday for the Sunday brunch with the family. Nice and clean environment overviews the ocean. Restaurant staff/ FO staff and the life guard were having friendly attitudes with a great smile. My only concern about the quality of the food it was tasteless and not value for money. As of the Sunday most of the locals are...

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Helpful?
Thank Nishan P
MANAGER_PVH, Manager at Palm Village Hotel, responded to this review

Dear Mr Nishan, Greetings from Palm Village Hotel. Thank you for visiting Palm Village Hotel and for sharing your valuable thoughts and lovely feedback with us. We rely on the constructive feedback of our discerning guests such as yours, to help us achieve the highest levels of services and guest satisfaction. We have shared your positive compliment to the team...

Arnhem
Reviewed 18 October 2016

The Palm Village is a nice place. The rooms are ok, but a bit old here and could use a update. The bathroom was not functioning properly, no hot water, a bit smelly. The staff was ok. The buffet was ok. Breakfast and dinner where tasty and drinks where served quikly. The buffet was ok, the seafood kebab was very...

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Helpful?
Thank JohanSlaghuis
MANAGER_PVH, Manager at Palm Village Hotel, responded to this review

Dear Mr Johan, Greetings from Palm Village Hotel. Thank you for choosing to stay at Palm Village Hotel and for sharing your valuable thoughts and feedback with us. We rely on the constructive feedback of our discerning guests such as yours, to help us achieve the highest levels of services and guest satisfaction. We have noted the discrepancies in your...

Tilburg
Reviewed 29 September 2016

The hotel needs a update. Especially the rooms and pool facilities look old and not really clean. The hotel is situated on a bussy road and not on a central location, so you're quite stuck there. The ocean on the other side of the hotel is quite nice, but really rough. On the upside the breakfast and dinner is good...

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Helpful?
1Thank Meike R
MANAGER_PVH, Manager at Palm Village Hotel, responded to this review

Dear Guest, Greetings from Palm Village Hotel. Thank you for choosing to visit Palm Village Hotel with your family and for sharing your valuable thoughts and feedback with us. We rely on the constructive feedback of our discerning guests such as yours, to help us achieve the highest levels of services and guest satisfaction. We are hoping to carry out...

Sydney, Australia
Reviewed 28 September 2016

A very dated hotel that is in dire need of a facelift. I observed that the staff were generally unfriendly and unsmiling. When we were sitted in the lounge area, no staff approached us to see if we wanted a drink. The room was nothing special. There was a distinct musty smell when we walked in the room. It didn't...

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Helpful?
Thank Norm216
MANAGER_PVH, Manager at Palm Village Hotel, responded to this review

Dear Valued Guest, Greetings from Palm Village Hotel. Thank you for choosing to stay at Palm Village Hotel and for sharing your valuable observations and feedback with us We are shocked to read your review of our service and saddened at your disappointment of the hotel and staff. We have trained our staff to provide the best of services to...

Reviewed 23 September 2016 via mobile

It was awful. No hot food always cold. Paper cups no lids. Had to change rooms 3 times. Mould in rooms. Ashtray gave me a cup with iwater. No proper shop here. Can't change money. No tea or coffee in rooms. To far from any where. Everyone is having complaints. The restaurant is a gloryfied cheap version of butlins. No...

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Helpful?
1Thank Linda M
MANAGER_PVH, Manager at Palm Village Hotel, responded to this review

Dear Ms Linda, Greetings from Palm Village Hotel. Thank you for choosing Palm Village Hotel for your stay and for sharing your valuable thoughts and constructive feedback with us. We extremely regret to note that your over-all stay at the hotel was not up to your expectations. Please be assured that your feedback has been taken up and corrective action...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Beachfront
  • Free Internet
  • Room Service
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge

Additional Information about Palm Village Hotel

Address: 262 Old Colombo Road, Uswetakeiyawa 700, Sri Lanka
Region: Sri Lanka > Western Province > Uswetakeiyawa
Price Range: ₹ 3,599 - ₹ 6,283 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Palm Village Hotel 3*
Number of rooms: 50
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Also Known As:
Palm Village Hotel Sri Lanka/Uswetakeiyawa
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Questions & Answers

Here's what travellers have asked, with answers from Palm Village Hotel staff and other travellers.
8 questions
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Questions? Get answers from Palm Village Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I doubt there are good rooms in this place.”
 of 5 bubbles Scerena, 24 Jun 2016 | Read review
“There's no lift (elevator), so will need to take stairs if you get a room that's not in the ground floor.”
 of 5 bubbles VishnuPendyala, 2 Jan 2016 | Read review
“Good food, Quite Place”
 of 5 bubbles sandakar2015, 6 Oct 2015 | Read review
“Rooms upstairs get the lovely view over the sea and the beautifully cared for pool and gardens.”
 of 5 bubbles Chez310, 21 Sep 2015 | Read review
“Check for pool-side rooms if that is better!”
 of 5 bubbles ramsk87, 11 Sep 2015 | Read review
5 of 5