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Mercure Koh Samui Beach Resort

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Traveller (367)
Room & Suite (216)
Pool & Beach (115)
Ratings and reviews
  • Excellent28%
  • Very good45%
  • Average14%
  • Poor8%
  • Terrible5%
Travellers talk about
“koh samui”(23 reviews)
“sharp rocks”(6 reviews)
“no elevator”(4 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
Suites
Poolside Bar
Fitness centre
Concierge
4 Star Hotel
As you set your internal compass resolutely to the south of the island, you will find Mercure Koh Samui Beach Resort (former Fenix Beach Resort Samui), an exclusive retreat set on a privileged location on the beachfront of Lamai with a panoramic and breathtaking view of the Gulf of...
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Location and contact
26/1-3 Moo 3, Lamai Beach, Maret 84310, Thailand
Name/address in local language
11.3 km to Koh Samui Airport
13 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
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Rooms
30 Jul31 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (415)
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281 results
Traveller rating
87
116
41
24
13
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LanguageEnglish
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87
116
41
24
13
Show reviews that mention
All reviewskoh samuisharp rocksno elevatornice hotelsea viewlamai centremodern roomscourtesy busplenty of sun loungersfamily martfitness roompool areareception staffcoffee machinelarge poolvery nice staythe main road
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1 - 5 of 281 reviews
Reviewed 3 days ago

Incredibly bad in most aspects. Very old. Everything is torn. Need hard-core renovation. Is this actually under “Mercure” or “Accor” world-class brand? It can’t even compare to IBIS brand, which is way way cheaper. It is probably the first and the last time I visit...More

Review collected in partnership with Accorhotels.com
Thank SethS145
Reviewed 1 week ago via mobile

I left one night into my three nights. I entered my first room, smelt a little weird but did mind... I’m in Thailand. I got into bed later to feel tons of sand in my bed, and long black hairs..I have short blonde hair. They...More

Thank littlemoecmoe
Response from Peeraphon P, General Manager at Mercure Koh Samui Beach ResortResponded 6 days ago

Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. Please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely,

Reviewed 1 week ago via mobile

Accor’s gold-level is nothing here. “You booked sea-view you got sea-view”. Loyalty commitment seemed no to be practiced well. Pictures in social media are absolutely for marketing purpose ONLY! Hotel need hard-core renovation and shaped-up management. Wall cracked and dirty, mildew all over the place,...More

Thank Seth Sean S
Response from Peeraphon P, General Manager at Mercure Koh Samui Beach ResortResponded 6 days ago

Thank you for taking the time to tell us about your experience at the Mercure Koh Samui Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Koh Samui Beach Resort, we...More

Reviewed 1 week ago via mobile

Arrival experience was not even reach the minimum of a loyalty guest welcome. The room assigned was informed by staff that this is the best room we had to offer. The room was just okay like a normal one (no hotel chain management) but this...More

1  Thank Itsarapong P
Response from Peeraphon P, General Manager at Mercure Koh Samui Beach ResortResponded 6 days ago

Thank you for taking the time to tell us about your experience at the Mercure Koh Samui Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies; therefore your feedback is very important to...More

Reviewed 2 weeks ago

We enjoyed our stay the Mercure Koh Samui. We ended up in a villa type of accomodation with our own private courtyard. The breakfast is your average fare. So was most of the food, although the pizza’s were pretty good. I think the staff uniforms...More

Review collected in partnership with Accorhotels.com
1  Thank Kendell E
Response from Peeraphon P, General Manager at Mercure Koh Samui Beach ResortResponded 2 weeks ago

We very much appreciate your comments regarding your stay at the Mercure Koh Samui Beach Resort. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free Parking
Room Service
Restaurant
Beachfront
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Room Service
Shuttle Bus Service
Dry Cleaning
Laundry Service
Multilingual Staff
Airport Transportation
Meeting Rooms
Concierge
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$ 48 - US$ 170 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Luxury Hotel in Lamai Beach
#16 On the Beach Hotel in Lamai Beach
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$ 48 - US$ 170 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Luxury Hotel in Lamai Beach
#16 On the Beach Hotel in Lamai Beach
Room types
Non-Smoking Rooms, Suites
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Traveller (367)
Room & Suite (216)
Pool & Beach (115)
Dining (52)
Amenities (18)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Steve J
4 July 2018|
AnswerShow all 4 answers
Response from CocoCocoCoco | Reviewed this property |
Hi Steve I recommend you find another place to stay. See my post on this hotel.
1
Vote
katie-ward1992
17 January 2018|
AnswerShow all 3 answers
Response from Frankgillespie | Reviewed this property |
I’ve recently got home from Mercure & Lamai Lunch is not too bad at Mercure but turn right out of hotel and 200 metres you will see a 24/7 Toasted sandwiches 25 baht !! It really depends on what’s your budget I would... More
0
Votes
Robert P
12 January 2018|
Answer
Response from TracyP1965 | Reviewed this property |
Hi Rob, From memory they were 2-3 early morning, say from 9am, 10am and then there was a 4pm and one at 6pm and 7pm, but these last 2 got filled very quickly, so make sure you are there 15 minutes before they leave, as you... More
0
Votes
Room Tips
"Pick a different hotel"
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"Do not accept a room by the road, no view and the road is busy all night!!!"
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"Go for a villa try to avoid villas 3-5 due to a large tree blocking the sun"
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"Beach Front"
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