This place have a very nice beach just in front. But it's very dirty, inside the room and the garden, the beach full of trash and leafs, no maintanance. The restaurant is not opening in March 2022. In the room TV is broken, no HOT WATER at night time, and when we called the staff they says "wait until tomorrow". The staff is super "USEFULL", they are on the phone all the time and don't even carry luagege for guess or even say hi when we arrived. They are not friendly and bring the welcome atmostphere at all. FOR SURE WE WILL NOT COME BACK
The room super dirty and lack of maintenance. dirt everywhere. Room is very smelly and small, i opened the windows since i got to the room. At first, i book dormitory but on Agoda, it is said 1 single bed, they did not mention a bunkbed at all, i have to paid for upgrade fee to get a single room. When I told the receptionist i want to cancel the stay, she does not show any gestures that want to help customer. She gave me the number of the manager as she is off on Sunday. I tried to call and texted but no one answer. This resort does not deserve for any star. Very pity that they got a beautiful beach and convenient location but the owner doesn’t care about the operation.
We have been to Arcadia Resort three times in the past and were blown away by the customer service, ambiance and location. Sadly, everything has changed. No-one seems to care about the property, and it is becoming very run down and taken advantage of. Although a prime beach location, no-one from the resort cleaned the beach or grounds, set up the lounge chairs on the beach, or emptied the garbage. We asked several employees to empty the overflowing garbage and it wasn’t until two days later that someone did. The beach is strewn with broken chairs, random tables and loungers and looks and feels totally run down. Beach chairs are now rented out so the quaint location is now overcrowded and people show up all day and night to use the hotel’s lounge chairs. Breakfast was served for two hours only (7-9 am) and it was not appealing at all. Same food every day; you’re better off getting some fresh fruit and a smoothie up the road. This property has such potential and it’s so unfortunate that the new owners have not maintained the resort. We will not be returning and will no longer recommend this resort which is unfortunate as we really enjoyed it in the past. …
We had a very bad experience with this resort. Booking were done smoothly with booking.com but when arrived at the reception desk they could not find and did not even try to find a solution. We complained at the counter and requested to meet the Hotel Manager or for them to check with booking but they were not willing to help at all. They did not apologize. we had to move away and find another place when in high season was almost impossible and with a very low standards for our couple trip. This is grossly unprofessional for a place that seems to have high standards.
The rooms are exceptional, spacious with great beds and views. Kept clean. But 1. Only one key allowed per room - makes it awkward if you want to do different things 2. Mediocre is probably the kindest thing I can say about the restaurant 3. It is really a tale of two receptionists- one was helpful, knowledgeable and friendly the other grumpy to an almost caricature level- Basil Fawlty in Vietnam
This resort is lovely, if a little basic. The location is good, right on the beach. The bungalows are set in well kept gardens but the bungalows themselves are a little bit tired. The curtains a little bit grubby, the corners or the bathroom could do with a good scrub. The restaurant has a basic menu, with no variation for non-meat eaters. The breakfast was ok, but again, no variation. So for some in my party, breakfast was toast and peanut butter (which we bought in the supermarket) every day. Overall, it is a good place . The staff were great. We were there for New Year, and they put on a lovely Gala dinner with entertainment. The beach was decorated with lights and the tables were set up on the sand. Maybe I’m being a bit picky, but a few tweaks and it would be perfect.
We have stayed in Arcadia for two consecutive years. The location is fantastic just in the beach and the staff are kind But lack language skills, training and supervision. We both speak Vietnamese which helps but the lack of leadership need to be adressed.The breakfast is OK but the restaurant is awful - and thus empty except for breakfast. There are however many good and cheaper restaurants nearby. We love the place but after our last stay will chose something else. Families with small kids should avoid Arcadia as there are plenty of electrical cords hanging in the open. The place is unfortunately run down; big anthill behind the bed in one of our bungalows, large holes in the floor of our beach bungalow ( the biggest and most expensive) beach beds with nails stickning out but most importantly the place is not clean and filth is being left all over the place. Sad it used to be so nice. Sad since we have recommended it to many friends before. We tried for a week to get in touch with the owners to have a friendly conversation about Arcadia and the urgent need to get the place into shape but the so called manager refused. …
We are staying here now and are really enjoying the location, room and private beach. The staff have all been lovely (especially a man named Mr King? On the front desk)except the female manager (Ng or Ly??). She was incredibly rude and abrupt with my family today. She was sour and would not answer our enquiries and yelled at my family as she assumed that we were not guests and were therefore not allowed to access the beach through the resort. This resort would really benefit from new management as it is not good enough to pay this money and not even be met with a smile.there are many resorts here and having a nasty person on reception does not represent this resort fairly or make it competitive.
Stayed here for 4 nights while travelling around Thailand and Vietnam. It's set on a beautiful beach. Our first room was a superior room but was small and dingy with no lights working. We upgraded to number 35 a huge bungalow with spacious bathroom with all mod cons including shower gell and hairdryer. Fridge and 2 large double beds. There's a restaurant on site, loads of free sunbeds and plenty of shops bars and restaurants nearby. Loved watching the sunset. Used John's tours to travel on a cable car to visit other places it was fantastic day out. I would definitely stay here again. The staff were so friendly and helpful.
We stayed here for our first two nights in Viet Nam. It’s localed in the Phu Quoc. At night the street outside in transformed into a place to sample the night life and street food. The resort bedroom are clean and spacious. There is a wide menu for breakfast. The staff are very helpful and friendly.