Having a great personal recommendation from our friends and reading all those fabulous reviews at multiple sites, one can get really high expectations. That happened to us, prior to visiting SL recently. We were looking forward to visiting this place soooo much. Let me try to be as objective as possible, since my feelings are little bitter now, besides also having the possibility to judge how other great hotels do business, both in the close vicinity to SL and elsewhere in Italy. Location: 10/10 - the set up is really impressive, the place is huge, yet the lodge placement provides enough privacy, the vistas are immaculate. Design: 10/10 - last detail was put in mind, great mountain style, yet decadent and not overdone. And I love fire places. Cleanliness: 10/10 - our two story treehouse was spotless clean. Accommodation: 10/10 - the lodge we had was huge, set up great, maybe even too large, the fireplace was wonderful to use, cosy, private sauna also, everything worked meticulously Food and service: 3/10 - there is no other option besides dining in, at least in the price. but when you pay 1000+EUR/night, you don't want to eat out :) Well the food options, the quality, does not at all justify the price you are paying. The service speaks mostly only italian and german, english very little, which makes the communication pretty awkward. C'mon, this is international hotel, so the food should be superb italian, the staff must speak decent english. How do you consult your wine choice, with someone, who is completely lost. Speaking of wine, the selection is great and at reasonable prices. The breakfast is being served upon your selection in your own lodge, but who wants to cook their own eggs while on vacation. Atmosphere: 3/10 - the WOW effect lasted like 5 minutes for us. The lady at reception was nice, spoke good english and it ended righ there. When you have to explain what "campari soda" is to a waiter, and he then brings you only soda, is kind of strange. We felt, among predominantly italian guests un-welcomed and the overall ambience of the place felt little strange. I want to feel "at home" in this kind of place, but definitely not here. Overall: 3/10 - mainly because this place is lacking something. you have to book 3 nights minimum, you have to eat their food options, to our tastes below average when compared to SL neighbours like Miramonti, Mirabell so if they provided a version without eating in, it would be definitely appreciated. The staff in a 5* establishment must speak English, everyone, from the guy taking your luggage, to a maitre'd in the restaurant. Also when promoting on social media, you really get tired of seeing some influencer's posts, bathing in a shower and 40 pictures of their breakfast, be creative, do some inhouse work. For an upscale paying clientele, we are not interested in seeing this. I hope the management of SL will do some major changes, so the non italian guests, english speaking, also perhaps feel "at home", and do not feel like they are bothering someone. Usually, we love to return to the places visit, but SL is not on our re-visit list.…