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Best Western Premier Castanea Resort Hotel

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Traveller (71)
Room & Suite (46)
Dining (20)
Overview
  • Excellent46%
  • Very good38%
  • Average12%
  • Poor3%
  • Terrible1%
Travellers talk about
“business trip”(3 reviews)
“nice hotel”(3 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
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Reviews (228)
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1 - 5 of 20 reviews
Reviewed 25 April 2018 via mobile

Stayed two nights on a business trip. That's probably not what this hotel is meant for as it caters to golfers. Anyway, the room was fine, very comfortable bed. The food, breakfast and a buffet was not fine, especially the buffet was a great disappointment....More

Thank Björn W
Response from Elena H, Verkaufsleiter at Best Western Premier Castanea Resort HotelResponded 26 April 2018

Thank you for your Feedback on Tripadvisor.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer...More

Reviewed 23 March 2018

My husband & I love this hotel, we always leave feeling relaxed & refreshed. The pool & steam/sauna rooms are clean & there is plenty of room to relax. On our visit to the Salt Grotto ( extra cost of 9.50 which is in line...More

Thank pauljanet2018
Response from Elena H, Verkaufsleiter at Best Western Premier Castanea Resort HotelResponded 3 April 2018

Dear Guest, Thank you for your great Feedback regarding your recent stay at our Hotel. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future....More

Reviewed 5 July 2017 via mobile

- great location - friendly staff - nice & clean rooms - no A/C in the rooms - average breakfast & lunch - nice wellness area - nice pool area - great golf course - just 45 minutes from Hamburg - clearly a recommendation for...More

Thank Skyywax
Response from Castanea R, Direktionsassistentin at Best Western Premier Castanea Resort HotelResponded 10 July 2017

Dear Skyywax, thank you so much for that great feedback on your recent stay. Your business is very important to us so we appreciate the time you took, to leave this recommendation here on tripadvisor.com. Hope to see you soon again! BEST regards from your...More

Reviewed 26 April 2017 via mobile

I stayed at the Casteneta while on a business trip in Luneburg. The hotels closer were all fulll. This was a nice hotel and would be great for a golfing holiday. The location just wasn't convenient for my purposes.More

Thank Aaronwoo
Response from Castanea R, PA to GM at Best Western Premier Castanea Resort HotelResponded 28 April 2017

Dear Aaronwoo, thank you for your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements and to ensure...More

Reviewed 13 February 2017

Lovely Hotel with fantastic rooms and great food. We were a big party and whilst checking in was a bit chaotic it was all completed in time for a lovely three course dinner. Really excellent breakfast with hot food and a wide range of cheese...More

Thank Garfoots
View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Restaurant
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Free Parking
Breakfast included
Non-Smoking Hotel
Meeting Rooms
Children Activities (Kid / Family Friendly)
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Babysitting
Room amenities
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Golf Course
Indoor pool
Details
Price range
US$ 153 - US$ 234 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$ 153 - US$ 234 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (71)
Room & Suite (46)
Dining (20)
Pool & Beach (9)
Business Centre & Event Rooms (2)
Questions & Answers
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Room Tips
"I guess most rooms are good enough for a couple of days"
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"Ask for room with view to golf course"
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"get a room outsie the main building with golf course view"
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"We had room 62 looking out on the pool area. Lovely room and quiet."
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