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Neptune Paradise Beach Resort & Spa

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Traveller (681)
Pool & Beach (144)
Room & Suite (75)
Overview
  • Excellent42%
  • Very good37%
  • Average11%
  • Poor8%
  • Terrible2%
Travellers talk about
“neptune paradise”(60 reviews)
“beach boys”(60 reviews)
“animation team”(24 reviews)
AMENITIES
Breakfast included
Beachfront
Outdoor pool
Non-Smoking Rooms
Restaurant
Airport Transportation
Family Rooms
4 Star Hotel
All hotel details
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (459)
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9
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9
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All reviewsneptune paradisebeach boysanimation teamwater volleyballhotel is beautifulmain barthomas cookbeautiful beachgreat holidaywhite sand beachscuba divingsouth coastpoolskenyamonkeyscomplexdiani
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1 - 5 of 302 reviews
Reviewed 6 days ago via mobile

Stayed one night before moving to another hotel. Check in was a mess as they did not have our booking in the system and didn't get our rooms for 2 hours after check in. We have an infant so it was a bit difficult as...More

Thank Jai V
Response from NEPTUNE H, Director of Sales at Neptune Paradise Beach Resort & SpaResponded 3 days ago

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many...More

Reviewed 6 days ago

Fantastic hotel atmosphere, very clean, reception bit slow. Only thing down side to it is the food offering. Not much of a choice for vegetarians. I appreciate that July is a low season and occupants are from Southern Europe and offering reflects that, much disappointment....More

Thank Sheela V
Response from NEPTUNE H, Director of Sales at Neptune Paradise Beach Resort & SpaResponded 3 days ago

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many...More

Reviewed 3 weeks ago via mobile

Neptune paradise is the place to be in south coast.have been to amani tiwi,southern palms but none can be compared to neptune paradise.its such a beautiful place.may be a paradise in neptune.food was amazing with wide variety.desserts esp were yumiest.thanks to oliver for serving us...More

2  Thank harunaniq
Response from NEPTUNE H, Director of Sales at Neptune Paradise Beach Resort & SpaResponded 3 days ago

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We look very much forward to welcome you again in one of our Beach Resorts or...More

Reviewed 10 June 2018 via mobile

Travelled from Nairobi, had a severe headache on arrival. Someone met us at the car parked very warm welcome😁😁😁  and immediately given a medical option but didn't need it. Nice hotel with cosy rooms with all amenities and clean. We had a problem with the...More

1  Thank emi k
Response from NEPTUNE H, Director of Sales at Neptune Paradise Beach Resort & SpaResponded 3 days ago

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many...More

Reviewed 5 June 2018

my stay at neptune paradise was great from the airport transfer to the lodge,the receptionist is soo friendly and welcoming,the room was just what i needed for my vacation the food great...the bar was my highlight they have a barman by the name adam he...More

Thank Merlynne M
Response from NEPTUNE H, Director of Sales at Neptune Paradise Beach Resort & SpaResponded 3 days ago

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Beachfront
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Children Activities (Kid / Family Friendly)
Airport Transportation
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Business Centre with Internet Access
Things to do
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$ 172 - US$ 325 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 172 - US$ 325 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (681)
Pool & Beach (144)
Room & Suite (75)
Dining (26)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Kibrom M
1 August 2016|
Answer
Response from Jack K | Reviewed this property |
They do have airport transfers available but it would be good to arrange transport with you travel agent
1
Vote
aminata c
7 November 2014|
Answer
Response from njamjam | Reviewed this property |
We used our travel agent and they made arrangements to the hotel from Mombasa and back. it cost us 10K. but you an get a taxi to take you, I'd imagine it would be way cheaper and if he (taxi driver) is cool, he can pick you... More
0
Votes
Room Tips
"If travelling during the low season in July one needs to consider vegetarian options"
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"Choose a room well away from the swimming pools to avoid the noise"
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"Ask for a room nearest to the pool"
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"All rooms are good, but if your elderly and have kids I will recommend front rooms.."
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