We enjoyed our experience & stay at this establishment right from the start. The booking process is smooth. Quick turnaround in communication. They pick up guests from the Ukunda airstrip as a courtesy. Very comfortable vehicles. The place is very beautiful, the rooms are good, the food and the service is even better. They did not miss a beat, we were well taken care of all through. There are enough swimming pools and various activities for kids and adults. Beautiful beaches and not too crowded with vendors. Would definitely recommend to others and visit again.
We visited the hotel in Feb/March 2020 and it was just perfect. The staff was really kind and always helpful, they also helped me to solve my troubles with contact lenses and helped to buy new on in the city. Room was nice, clean. Food was delicious. We enjoyed the drinks at the beach pool and relax in the garden/beach. The animation was in a nearby Neptune Village but we did not join as we prefer just chillin around so we enjoyed more quiet and less crowded Neptune Paradise :-))) loved it.
We stayed at Neptune paradise for 2 weeks and had the best family time with memories made for a lifetime! The staff from management (Timothy) to kitchen (always smiling and no request was to much) to bar (Ruth was our favorite) to the waiters and waitresses (we loved Shiela and Beatrice) to the garden staff, pool guy and lady who helped us with our luggage! Absolutely everyone was amazing! They made a huge effort for Christmas and new Year which is definitely worth going for. Rooms have aircon which is a huge plus! Mosquitos were no issue at all. Plenty sun beds. Stunning swimming pools. The best sand bank to walk out into the sea on. Bring reef shoes as there are plenty sea urchins if you plan to snorkel. You do get harassed the minute you step on the beach but everyone is just trying to make a living. They are super friendly and mean no harm. Do have to be firm at times. Claus organised us a Snorkling trip to another sand bank with one of the local dhow boats! Definitely worth it. We did a 3 night safari from Neptune and they locked our luggage up and were very accomadating. Our boys learned to kite surf with Reef kite surfers who were awesome! My husband loved the kite surfing-highly recommends it. Overall an amazing place and we would definitely love to go back.…
i enjoyed my stay...lovely beach, good food and very supportive staff. I would really recommend it. Beautiful rooms, good service, beautiful pools and beautiful beach. Good food. The facilities were top notch, I recommend them anytime
This property was such a disappointment, the housekeeping staff were arguing infront of us , our room was not ready for hours and we checked in at 4pm, the rooms are not fumigated and are full of small insects,thefood was super average, almost like 2 star food.
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