Horrible experience at the village, checked in at the hotel @12 midday couldn't get a room till 3pm when we went to freshen up the electricity was faulty so couldn't shower or relax in the room since they had to call an electrician to fix it. It wasn't ready until 6 in the evening. Then in the morning when we woke to couldn't take a bath coz the water from the showers was coming out boiling hot reported the issue went for breakfast coming back to our room to pick up something the room was flooded, water coming from the roof top tanks. Terrible experience we had to change room .
Neptune has always been one of my favourite hotels and as a group of friends we went their over Christmas for five nights. The rooms were well appointed, clean and the air con was a dream. The food was exceptional quality with different buffet varieties served by the staff so as to limit customer contact due to COVID19 regulations. For an all inclusive package the food was impressive considering some of the awful food served by other large diani all inclusive resorts. Well done chef! My two friends had never stayed here before and remarked several times on the professionalism and pleasantries from the staff, they do really enjoy their jobs. A big thanks to Jackson Kifoto for accommodating and looking after us as well as Davis and Justus the pool bar staff who provided exceptional service. Well done Neptune we will definately be back …
had an owesome stay with our group Wazee Pumzika,since thursday last week ,the food was amazing and your friendly waiters like Ruth Akumu,carol Wambui and Mr kifoto who made sure we lacked nothing,neptune is nice place to stay any time
Where do I start? This resort was the most incredible all inclusive resort that I have ever been too. I have been to many resorts in Cuba, Mexico, and the Bahamas and Neptune was by far the best one. The reason I say this is because the staff were absolutely phenomenal, the food was incredible and the live entertainment at night was always a good time. I have not even mentioned the view yet.. this resort is right on the best beach in the entire world. White sand beaches and clear blue ocean water just steps away from your bedroom. If you are looking for a resort in Diani, do not think twice about booking!
At the beginning we would like to thank mr Kalu for solving a problem we had during the Valentine’s Day dinner. He managed to deal with very difficult situation, holding his nerve and satisfying both sides. We are very satisfied with our visit. The beach was amazing and staff was very friendly. People who take care of the pool were very helpful, especially Ambraham, who did everything we asked him for and helped to solved any problem! We really enjoyed company of Brian, Junior and Hope from very well organized animation team. Every evening we had a chance to watch a show and during the day we could pick any activity we liked. Everyone can find something for themselves. Also the food at the restaurant was amazing and waiters were learning to speak polish language, just in case someone wouldn’t speak english. We travel a lot and this is definitely a place we would like to come back. …
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