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Serena Beach Resort & Spa

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Serena Beach Resort & Spa
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530 Reviews from our TripAdvisor Community

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There are newer reviews for Serena Beach Resort & Spa
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Showing 476: English reviews
Calgary, Canada
Reviewed 5 weeks ago

The rooms were beautiful, and spotlessly clean. Food was delicious and service was impeccable. It was a beautiful destination for us following an adventurous safari. I highly recommend this hotel, and would happily return,

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Helpful?
1Thank Kim E Ms M
SerenaHotels, General Manager at Serena Beach Resort & Spa, responded to this review

Dear Kim E Ms M, Thank you for your great feedback regarding your stay with us. We note your satisfaction specifically with room standard, the service and food quality. Helping our clients build positive and unforgettable experiences to take back home is what we endeavor to achieve daily. Your feedback has been shared with staff and it is our joy...

Reviewed 5 weeks ago

Nice and charming place to stay. Service polite and quite efficient. Monkeys and colorful birds around like in a fairy-tale. Rooms nice and comfortable. Highly recommended for romantic or family trips.

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Thank Francesco P
Reviewed 29 October 2016 via mobile

Great service the facility is well kept plenty of activities planned . Great food on buffet menu however due to few guests dinner options were too limited. The Spa experience was also wonderful . They give value for your money. Guests are spoilt for choice between the humongous pool and the ocean. The rooms offer a great view to the...

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Thank Njoki N
Reviewed 26 October 2016

Stayed with family - 2 adults and 3 toddlers. Gave us an interconnecting room. Checked in at about 1pm, spent day swimming in the ocean as well as swimming pool. Had lunch at the lawn by the sea - waiters were very pleasant and accomodating. At about 6:30pm, whilst getting kids ready for bed, our 3 year old had an...

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Thank Salim K
Helsinki, Finland
Reviewed 25 October 2016

Beautiful rooms, nice pool and gym availability a bonus. Beach is beautiful, the beach boys are around, but keep distance. Great destination for a relaxing and enjoying the resort-style accomodation fully.

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Thank Ramcees
Reviewed 19 October 2016

Lovely hotel, Staff are all amazing! So friendly, nothing like the UK where everyone just wasnt your money and then cant wait to see the back of you. Nothing is too much bother for them. Lovely location also, so close to the beach!

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Thank Gwenllian W
Maidstone, United Kingdom
Reviewed 4 October 2016

Following my review during the early part of my stay in March and after the management became aware of it, the remainder of my stay did improve considerably although there was still an occasional issue with not receiving ice in drinks and slow service. The manager also took the time to personally apologise to the wedding party for the failings...

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2Thank Purrfecttune
Nairobi, Kenya
Reviewed 29 September 2016

From my experience, Serena is the hotels you can make prior bookings or randomly check in when in the neighbourhood and be sure to always get good service. There was a wide variety of options in every meal and my nieces could easily get their favourites without the boredom of eating the same food everyday. The staff were friendly especially...

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1Thank Limmo K
Mumbai, India
Reviewed 15 September 2016

The moment you enter Serena you are reminded of the Colonial era. Beautiful and lush spread out property. We had the family room where two rooms were adjoining. Large room but must say run down. Stayed for 3 nights and the staff were very attentive.Vegetarian food was excellent. Overall a good stay but not sure if we would return.

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Thank arenski
SerenaHotels, General Manager at Serena Beach Resort & Spa, responded to this review

Dear Sir, Thank you for having stayed with us recently. We appreciate your comments and shall endeavor to continually take good care of our clients. Your comments on the status of the rooms is noted and we apologize for your unpleasant experience concerning the room. We assure you that remedial measures are being taken to ensure that your future stays...

Mombasa, Kenya
Reviewed 14 September 2016

Good location (just at the beach), nice rooms, well maintained garden and above all, excellent customer care. I was impressed by how they treat their clients, very welcoming, polite and apologetic when a mistake occurs.

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1Thank Esthersterns
SerenaHotels, General Manager at Serena Beach Resort & Spa, responded to this review

Dear Madam, Thank you for having stayed with us recently. We appreciate your comments and shall endeavor to continually train our staff so that they can take good care of our clients. We hope its not too long before we have the opportunity of welcoming you back to Serena Beach Resort & Spa. Regards, Tuva Mwahunga General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Breakfast
  • Business Centre with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
With the shimmering sands and waters of the Indian Ocean stretching before it, amidst verdant, bougainvillea-filled gardens, and shaded by gently swaying palm trees,Serena Beach Resort and Spa offers the ultimate tropical paradise. Treat your palate to a superb selection of of a la carte seafood dishes at the Jahazi Grill which is set on a beach and styled to resemble an Arab dhow. ... more   less 

Additional Information about Serena Beach Resort & Spa

Address: P.O. Box 90352, Shanzu, Mombasa 80100, Kenya
Region: Kenya > Coast Province > Mombasa > Shanzu
Price Range: ₹ 12,115 - ₹ 27,974 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Serena Beach Resort & Spa 4.5*
Number of rooms: 166
Reservation Options:
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Also Known As:
Serena Beach Hotel Shanzu
Serena Beach Hotel And Spa
Hotel Serena Beach
Serena Beach Resort & Spa Shanzu, Kenya, Africa
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Questions & Answers

Here's what travellers have asked, with answers from Serena Beach Resort & Spa staff and other travellers.
8 questions
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Questions? Get answers from Serena Beach Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room overlooking the beach”
 of 5 bubbles simonJ357, 5 Dec 2016 | Read review
“The rooms are very good but if you want quietness opt for rooms in village furthest away from entertainment areas”
 of 5 bubbles alexandram585, 26 Nov 2016 | Read review
“Choose the sea front rooms.”
 of 5 bubbles burnettkilasi, 16 Nov 2016 | Read review
“Always prefer rooms cc”
 of 5 bubbles jzero2016, 13 Nov 2016 | Read review
“We had rooms overlooking the garden on the ground floor, which actually also gave a view of the ocean.”
 of 5 bubbles lexy007, 8 Nov 2016 | Read review
5 of 5
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