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02/07/2017 03/07/2017
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    Serena Beach Resort & Spa

    P.O. Box 90352, Shanzu, Mombasa 80100, Kenya
    Save
    Savings alert: 18% below average rate
    Best prices for your stay
    02/07/2017 03/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$ 282
          US$ 226
          Great Deal
          US$ 251
          US$ 251
          Traveller (432)
          Pool & Beach (106)
          Room & Suite (74)
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          Overview
          • Excellent61%
          • Very good27%
          • Average8%
          • Poor3%
          • Terrible1%
          Travellers talk about
          “jahazi grill” (39 reviews)
          “half board” (20 reviews)
          Free Wifi
          Free Parking
          Breakfast included
          Air Conditioning
          Beachfront
          Pool
          Non-Smoking Rooms
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Business Centre
          Dry Cleaning
          Tennis Court
          Babysitting
          Private Balcony
          4.5 Star Hotel
          All hotel details
          Voyager Beach Resort
          2,943 reviews
          #2 of 58 hotels in Mombasa
           
          Sarova Whitesands Beach Resort & Spa
          1,311 reviews
          #1 of 14 hotels in Bamburi
           
          PrideInn Paradise Beach Resort
          364 reviews
          #1 of 7 hotels in Shanzu
           
          Bamburi Beach Hotel
          963 reviews
          #11 of 58 hotels in Mombasa
           
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          Rooms
          2 Jul3 Jul
          |
          1 room, 2 adults, 0 children
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          Reviews (570)
          Traveller rating
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          1 - 5 of 570 reviews

          Reviewed 1 week ago via mobile

          The customer service here is horrible. I don't know if it's because I was black but the lady at the reception was so cold towards my friend and me yesterday. I wanted to have a wedding there and according to the receptionist, the lady who...More

          Thank JennyLawrence21
          Reviewed 1 week ago

          The Serena is a princely property with expansive grounds, great opportunities for day tripping up and down the coast, and the chance to do nothing for hours on the beach or by the pool. Better than any of these features, however, is Phoebe, a manager...More

          Thank clippersf
          Response from SerenaHotels, General Manager at Serena Beach Resort & SpaResponded 1 week ago

          Dear Mr. Taback, Thank you for your feedback. Certainly we shall share this with the mentioned staff and we know it will motivate Phoebe. We look forward to hosting you and your friends in not a distance away. Thank you

          Reviewed 2 weeks ago via mobile

          I would say that this is one of the best hotels I've visited! Overall service is in line with generally accepted standards. The room was extremely bohemian and with a great view of the sea, we had an afternoon company, monkeys from the nearby temple,...More

          Thank Silviya D
          Response from SerenaHotels, General Manager at Serena Beach Resort & SpaResponded 1 week ago

          Silviya D Thank you very much for giving us the opportunity to be of service to you. We are delighted that you left with great memories of our Resort & Spa. We look forward to your next visit. Thank you

          Reviewed 2 weeks ago

          Great hotel with excellent standards of customer service experienced from the moment we arrived at check in until the time we checked out. Check in was efficient and quick with a very warm welcome . We stayed in one of the superior Garden rooms which...More

          1  Thank bruce f
          Response from SerenaHotels, General Manager at Serena Beach Resort & SpaResponded 1 week ago

          Dear Bruce, We are delighted that we met your expectation and that you had a memorable experience. We endeavor to keep the high standards of our service provision and we look forward to your next visit. Thank you

          Reviewed 3 weeks ago via mobile

          I have been to Mombasa Serena Beach several other times before both on business and leisure. This time it was business and we were quite a large party arriving on different days/times and would have expected the hotel to prepare well since we had alerted...More

          Thank 31Judd
          Response from SerenaHotels, General Manager at Serena Beach Resort & SpaResponded 3 weeks ago

          Dear Sir, Thank you for having stayed with us and for taking your time to share feedback on your stay. We have noted your experience during the group check-in and have put in place measures to ensure that groups are efficiently checked in. Our team...More

          Voyager Beach Resort
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          PrideInn Paradise Beach Resort
          364 reviews
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          Bamburi Beach Hotel
          963 reviews
          #11 of 58 hotels in Mombasa
           
          About
          Awards & Recognition
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Free Parking
          • Beachfront
          • Room Service
          • Restaurant
          • Spa
          • Fitness Centre with Gym / Workout Room
          • Free High Speed Internet ( WiFi )
          • Breakfast included
          • Hotel Amenities
          • Free Parking
          • Room Service
          • Airport Transportation
          • Dry Cleaning
          • Meeting Rooms
          • Business Centre with Internet Access
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Breakfast included
          • Babysitting
          • Room amenities
          • Air Conditioning
          • Things to do
          • Pool
          • Restaurant
          • Spa
          • Fitness Centre with Gym / Workout Room
          • Tennis Court
          Details
          • Price range
          • US$ 150 - US$ 386 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms
          • Number of rooms
          • 166
          • Reservation Options
          • TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Hotels.com, Orbitz, Jovago.com, Travelocity, Priceline, TripOnline SA, Cancelon, Cheap Tickets, Hotel.de and HotelQuickly so you can book your Serena Beach Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Kenya >
          • Coast Province >
          • Mombasa >
          • Shanzu
          • Also Known As
          • Serena Beach Hotel And Spa ,
          • Serena Beach Hotel Shanzu ,
          • Hotel Serena Beach ,
          • Serena Beach Resort & Spa Shanzu, Kenya, Africa
          Add Photo Photos
          Traveller (432)
          Pool & Beach (106)
          Room & Suite (74)
          Dining (19)
          Hotel & Grounds (237)
          Bathroom (3)
          Family and Play Areas (2)
          Business Centre & Event Rooms (1)
          Nearby
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          PrideInn Paradise Beach Resort
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          Nearby Restaurants
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          Yul's Restaurant
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          Nearby Attractions
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          Questions & AnswersAsk a question
          Abdulkhaliq Ahm... B
          How are the stardard rooms? What's the difference compared with other rooms?
          23 December 2016|
          Answer Show all 4 answers
          Response from Rashi A | Reviewed this property |
          We liked our room a lot. We got connected room with kids on ground level and it was sea facing. Kids could just run out in slippers or without. It is a beautiful resort!
          0
          Votes
          cherotich m
          am a lady from meru in Kenya..currently doing food and beverage in Nkabune TTI.would like to know if i can join you in July next year for attachment,,this is the best and loving hotel.
          16 November 2016|
          Answer
          Response from Jerim O | Reviewed this property |
          I don't work in Serena. You may need to contact Serena directly.
          0
          Votes
          christiberlin
          Where you able to spend anytime relaxing on the beach? We were in Mombasa a few years ago and found that we could not enjoy the beach.
          6 April 2016|
          Answer Show all 5 answers
          Response from Abhay D | Reviewed this property |
          Not on the beach but in the garden overlooking the beach, the beach is barelynworth calling a beach it's a small strip
          1
          Vote
          Room Tips
          "Superior Garden Rooms"
          Read review
          "My room was quiet so I guess the ones away from the public areas are."
          Read review
          "Ask for room with sea view"
          Read review
          "Go for first floor rooms with sea view"
          Read review
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