Excellent value hotel for the money suite I’ve booked was Clean wonderful Seaview Staff were so obliging and helpful in reception I paid for an early check-in and got it Very grand entrance to the hotel part of a bygone era I think With Lick of paint it could quite easily be a five star Breakfast is Good quality products used although I think the toaster was a bit clapped out
Dirty pillows. Black hairs between pillow and pillowcase. The extra blankets just thrown on the wardrobe floor on top of what I assume were the protective storage bags. Tea stains on the kettle. Missing cup. Confetti and gems from the previous occupants. Black hair on the edge of the bath. Very dirty windows. Lots of old cobwebs. Extremely tired rooms and public areas. No beauty or elegance anywhere. The final straw was a black hair on my bacon at breakfast 🥺🤮🤢😭 Asked for a refund for the breakfasts at least which was met with a very embarrassed and apologetic answer .. they have no facilities to refund and I would have to email my complaint a d see what happens 😡.. which I will do. What a waste of a hotel with such history 😢
I stopped here for one night as I was visiting friends. Lovely welcome from staff who also helped me with arranging a taxi. Room was really big as you would expect from a Victorian building everything was clean and fresh with good quality cotton sheets nice and quiet for a good sleep and a banquet for breakfast. One tiny niggle was the check in time 3pm I had a long trip (3 hours) so by the time I arrived it was a quick turnaround then out the door. If check in was 1pm I would have had lunch at the restaurant then a few drinks at the bar I know there is a £15 charge if you want early check-in but I can't help feeling they are missing the point here that aside I had a lovely time shame it wasn't longer
Conveniently situated virtually opposite the venue for a wedding anniversary party we were attending. The hotel is aging and the granduer of the past is becoming a little faded. The floorboards squeaked in the corridors and in our room, so could not creep quietly to the loo in the night. The staff in reception were pleasant and helpful, especially as we had to go back down to collect towels as there were none in our room on arrival. Our room was spacious and beds comfortable. We didn't use the bar or the restaurant so can't comment.
My son and me were cycling from Herne Bay to Lands End. On day 2 we went from Folkestone to St Leonards. This place was old school in a good way. The reception was welcoming and I loved the room. They had a back room where we could lock the bikes. In some hotels these days you are hermetically sealed in. Here there was a little bay with sash windows. We kept them open and fell asleep to the sound of the sea!! Magic.
We spent three nights here, first visit to Hastings for more than forty years. Very comfortable room, loads of space. Imposing building on the seafront, with unique touches from the ornate marble staircase to the wonky bulbholder in the bedside light. So different from the sterile ruthlessly efficient motel chains everywhere else! Service from reception to restaurant was efficient, courteous and friendly. There was usually a parking space at the front (the hotel has little parking of its own) but there was plenty of on-street parking nearby. Would we go again? Certainly.
Steeped in history and the grandeur of the past still lingers. Staff at reception were welcoming and always had time to answer any questions. The hotel has character and is full of characters and the charming and witty Matthew is a delight and a great early morning conversationalist. We had a massive room and views to enjoy. Breakfast is plentiful and something for everyone and staff were attentive and also very welcoming and the chef is lovely. When I return to Hastings the Royal Victoria is where I'll stay. A big thank you to all staff at the Royal Victoria.
As organiser of a weekend event for 90 people based at the Royal Victoria Hotel, St Leonards, I could not be happier. The hotel, rooms, service, food and value for money were all truly excellent and I have heard nothing but praise from the attendees. The staff went out of their way to make us welcome and went the extra mile in every department and I would fully recommend a stay at this really splendid hotel
A traditional Victorian hotel with a sea view. Very grand. Greeted at reception by wonderful staff. Genuinely couldn’t do enough for you. The sea air gave us a wonderful deep sleep. A really lovely breakfast with one of the best views. Very good for the soul. Thanks to everyone.
This hotel could be lovely if it received some tlc. Our room was dirty. The carpets were marked in places. Mould was evident on the bathroom ceiling and tiled areas. The wash hand basin dirty around the tapes. The window didn’t close properly. The road noise was unbearable at times. If the window closed properly it could have masked it. The communal areas could do with a good clean. The stairs and landing going through from the corridor outside room 204 were bad. Dead plants and leaves were all over the carpet. The other stairs leading down to reception were dusty between the treads. Dirty windows in the room. Food that we ordered was overpriced and lukewarm. The steaks were fat and grizzle the chips were drenched in oil and not drained properly. The breakfast was a joke. The breakfast food on the hot plate was unappetising dried up. Nothing was replenished during the time we were waiting to be seated or ate there. The buffet was poor. Parking for the hotel is a joke. The reception staff need to be made aware that their conversations can be heard from communal areas. I sat a couple of times waiting for my partner, to come down and heard conversations about guests from where I was sat. I feel that for what we paid for our stay it wasn’t worth it. The food really lets the hotel down. A good clean and some tlc would really benefit here I feel.…