Stayed for two nights. Excellent food And super clean room with a super King size bed, small families needn't go for an extra bed. Absolutely courteous and understanding staff. Very customer oriented.
The check in process was quite seamless. The rooms are spacious and well maintained. The view from the room was also quite gratifying and offers a glimpse into the natural beauty that’s still available in Kochi. While I didn’t stay long enough to meaningfully try the fold, the soup I had was quite nice and so was the breakfast. The staff are courteous and eager to help. Definitely a great place to stay.
I Do love the Breakfast, ambience and amazing staff so much. They make me feel welcome and enjoyable. Professional yet friendly they are. The Room is very clean and well maintained. The pool and gym facility is up to the standard. Thank you for having me.
I got great pricing for this property for my recent stay for 3 nights. The view from my room window was excellent reflecting the lush green Kerala monsoon mood. The rooms were large, very clean and had all basic essentials expected from any standard Novotel hotel. The breakfast had superb variety and will please all. I would have rated 5 stars if my checkin experience would have been standard Novotel experience. Although I called up 3 times to the hotel reception to inform my checkin at 1.30 PM, i received the room keys only by 3 PM making us wait in the restaurant with a strange Dark Grape welcome drink (in Monsoon weather). Their excuses that many guests vacated late at 2 PM appeared lame for the standards of Novotel..
We arrived at 6.30pm and our suite was not ready. Waited 15 min and were offered a complimentary juice at the restaurant in return. May I add that our welcome drink (as promised in the booking) was never given. We didn’t accept the juice and waited 30 min for our room. Room was great though. We had booked the suite and it was well furnished and the AC was fantastic. Large TV and the tub were good too. Went for a swim in the pool with my 5 year old. The water was cold - not a heated pool. But the worse was yet to come. They didn’t have towels. There were a few used towels here and there but no fresh towels and no one manning the pool. We waited a bit and then walked down to our room all wet and cold. Room service dinner was great. We ordered local food for us and Italian for our child and both were wonderful and had good quantity. Breakfast again was a mess. Tasteless to say the least. The waffles were rock hard, there cakes and croissants were tasteless. And there were flies all over the buffet food. Only good thing was the kesari milk shake that we had on the particular day. We had to wait 15 min for the bill (breakfast was not included) and we had to explain repeatedly to the person billing us that the buffet was 50pc off according to our room rate- he didn’t believe it and was mighty rude about it - as if we were trying to fleece the hotel. I thought these things just popped up in your computer when you enter the room number! We were also not given the 15pc discount on other F&B as per our room rate. We had to ask repeatedly and they gave it for the food. There was no mention of alcohol not included in the discount. It was strictly written F&B and nothing more. But they refused. Overall we felt this was a 3 star hotel. Service needs to improve leaps and bounds. Rooms were great. Food was a hit and miss. Only good thing was that the room rate was extremely reasonable.…
When i entered the hotel there was a warm welcome at front office by Mohammed and Maria there the rooms was not ready as I was reached little early then they offered a welcome drink that was very tasty and the rooms was very clean and tidy, restaurant staff and cleaning services was very good and there was very Swift check out done by abhimanyu and manager Nithin and the stay was very superb Thank you
The hotel was good, security was help full front desk was pleasant and the food was tasty swimming pool view was very good and located near the city allover experience was ver very good we will visit again soon
The hotel was very good with a 5star service from front desk to HK to Restaurant and bar, the pool was having a very good and relaxing view, the staff was very friendly specially front desk was courteous and helpfull. Thank You!!
Located near the Kochi Infopark about 30 minutes drive from the city centre. Lots of options to eat around. Smooth check in by Mohammed and alloted interconnected rooms as per my request. Rooms are well equipped and maintained. Breakfast is average. Overall a good stay.
Very welcoming and well mannered front office staff, special mention for Abhimanue.. Room service staff was extremely pleasing and food was awesome.. Thai red curry chicken and pasta is one of the must try items.