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Cape Panwa Hotel

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2,302 Reviews from our TripAdvisor Community

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There are newer reviews for Cape Panwa Hotel
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Showing 1,923: English reviews
cheshire
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 21 March 2013

just returned from the cape panwa and it is such a pity that the hotel do not appear to understand that people who pay a higher rate than the alternative hotel the Kantary bay its sister hotel, deserve better. I can only agree with earlier comments regarding the kantarians paying less and using and often abusing the concessions offered by... More 

Helpful?
5 Thank davetinsutto
Kasemkij_Group, General Manager at Cape Panwa Hotel, responded to this review

The Cape Panwa Hotel, Phuket, thanks you for your commentary, and has shared your concerns regarding policy for guests from our sister hotel, with our team. Our team was following procedure in accounting for items, which might be considered souvenirs by some guests, while the surcharge is standard for hotels across the island as it includes 7% government surcharge and... More 

Tipton, United Kingdom
Level Contributor
49 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 20 March 2013

The location of the hotel and grounds is fantastic, quiet, peacful and secluded. 99% of the staff are polite and curtious, but some speak very little or no English (which on reception can be a bit frustrating). The room we where given (J205) was spacious, clean and well equiped. The bathroom was excellent also very modern and to a high... More 

Helpful?
2 Thank AlbertTattlock
Kasemkij_Group, General Manager at Cape Panwa Hotel, responded to this review

Your review of your recent stay with us at the Cape Panwa Hotel, Phuket, has been useful and shared with our team. This includes the feedback on the current voucher system. Please note the balcony area will be revived with a lick of paint in the coming months and English classes will continue as part of the ongoing staff training... More 

Ashby-de-la-Zouch, United Kingdom
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 20 March 2013

We've been to Thailand many times and unfortunately this hotel did not live up to our previous experiences of Thai hospitality, service or standards. Check-in set the tone for the stay which felt very clinical and rushed completely different to other Thai hotels where check in normally consists of being offered a seat, given a refreshing drink, welcome garland and... More 

Helpful?
5 Thank SSB440
Kasemkij_Group, General Manager at Cape Panwa Hotel, responded to this review

The Cape Panwa Hotel, Phuket, thanks you for your feedback which has been shared with the food and beverage manager, the Café Andaman restaurant manager, the beach manager, housekeeping, and our team in order to make the necessary corrections even in times of very high occupancy. The staff members were pleased to hear of your positive Panwa House and Bamboo... More 

Barr, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 March 2013

We arrived at the hotel and were not offered a cool drink and towel, which is unusual in Asia. We stayed in a Cape suite which was excellent but then things got worse. The toilet was blocked and overflowed continuously and it took 4 days to get a working toilet and that was achieved after a direct complaint to the... More 

Helpful?
3 Thank 1029-ds
Kasemkij_Group, General Manager at Cape Panwa Hotel, responded to this review

The Cape Panwa Hotel, Phuket, thanks you for your review and apologizes for neither meeting nor exceeding your expectations during your recent trip. We have shared and discussed your feedback with our all departments. Ongoing guest relations and service training is being undertaken to ensure we meet the expectations of our guests all of the time. Thank you again for... More 

Brighton, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 March 2013 via mobile

This hotel is in such a beautiful location, and we had a great experience here, however we had too many things we didn't like to rate more than 3 out of 5. Firstly the rooms really require updating. I'm aware that some of the hotel has been refurbished, but there are sections that appear to have been forgotten. We stayed... More 

Helpful?
4 Thank Boos1982
Kasemkij_Group, General Manager at Cape Panwa Hotel, responded to this review

Thank you for your review and feedback. As part of our ongoing maintenance programme, the Cape Panwa Hotel, Phuket, will be surveying all rooms noting those in need of any maintenance while our staff will be undergoing further English training in the coming months. Please note all rooms receive 2 bottles of water daily while all amenities are replenished daily.... More 

San Diego, California
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 March 2013

This hotel is a pretty place to stay, with its own private beach and nice atmosphere. That being said, the service is absolutely terrible. Upon check in we were told that we had to pay for wifi service per each device. Between me and a friend, we had 5 devices. What 5 star hotel has you pay for wifi per... More 

Helpful?
2 Thank nicnic425
Kasemkij_Group, General Manager at Cape Panwa Hotel, responded to this review

Thank you for your detailed feedback regarding your recent stay at The Cape Panwa Hotel, Phuket. To clarify, the hotel has a policy of one password per one electronic device while charging for WiFi access in rooms, which the staff was adhering to. We do offer complimentary WiFi access for unlimited devices in public areas throughout the hotel. Housekeeping is... More 

Marche
Level Contributor
75 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 17 March 2013

I loved the couple of relaxing days i spent at Cape Panwa: i wanted relax, Thai experience, and beautiful scenery, and that's what i had. Compared to other spots on the island, very loud and missing even the smallest touch of Thai autenticity, this Hotel was just a small paradise. Excellent location,service,food, and Spa! Minor improvements would be needed at... More 

Helpful?
2 Thank Rosalita_65
Kasemkij_Group, General Manager at Cape Panwa Hotel, responded to this review

The Cape Panwa Hotel, Phuket, is pleased to learn you received the relaxation desired during your recent stay with us. Your suggestions have been noted by our team. Thank you for your review. More 

Morfa Nefyn, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 March 2013

This Hotel made ur stay a fantastic one, there are no bad comments. I was ill when I arrived and my friend was seen by the Nurse in the Sick Bay who gave me medication to take for 24 hours, thus enabeing me to enjoy our stay. The Thai night at the Colonial building on beach was excellent, also our... More 

Helpful?
Thank iol606
Kasemkij_Group, General Manager at Cape Panwa Hotel, responded to this review

The Cape Panwa Hotel, Phuket, is pleased to know that your recent stay with us was enjoyable and fantastic. We hope to see you again soon. Thank you for your favorable review. More 

London, United Kingdom
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 March 2013

We had a fabulous stay here just before Christmas. We are a family with 5 children (ages then between 10 & 9 months) and not all hotels are accommodating of lots of children. The staff at Cape Panwa were so helpful in every way - a free upgrade to larger accommodation than we'd reserved, 2 cots, extra bottled water, high... More 

Helpful?
Thank lotsofkids48
Kasemkij_Group, General Manager at Cape Panwa Hotel, responded to this review

Your positive feedback, after your fabulous stay with us, just before Christmas, is appreciated by the Cape Panwa Hotel, Phuket, and we look forward to your next holiday stay with us. Thank you for your review. More 

northamptonshire
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 15 March 2013

I've stayed in quite a few places in Phuket and Thailand and I've always wanted to stay at the cape panwa Ok this may sound negative but I had hoped for 5 star deluxe which this isn't it's a reasonable 4 star On arrival the room ( deluxe sea view ) was a great room ( best think about this... More 

Helpful?
Thank mikeyintheuk
Kasemkij_Group, General Manager at Cape Panwa Hotel, responded to this review

The Cape Panwa Hotel, Phuket, thanks you for your review after your recent stay with us. We are glad to hear you enjoyed the private beach and the spacious Cape Suite with private Jacuzzi on the balcony. Please note we plan to repaint the balconies during the upcoming low season as part of our ongoing maintenance schedule, whilst the staff... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Spa
  • Bar/Lounge
  • Free Breakfast
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Banquet Room
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Cape Panwa Hotel embodies tropical luxury in one of the world's most desirable destinations. Tucked away in a quiet corner of southeast Phuket, the villa is renowned for its excellent service, stylish rooms and exclusive swimming pool. Blending superbly with the natural beauty of the area, the hotel is comprised of a selection tastefully decorated suites and pool villas. Thailand's premier luxury chain of Villa and Serviced Apartments. ... more   less 

Additional Information about Cape Panwa Hotel

Address: 27, 27/7 Moo 8, Sakdidej Road, Cape Panwa, Phuket 83000, Thailand
Region: Thailand > Phuket > Cape Panwa
Price Range: ₹ 8,071 - ₹ 89,529 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cape Panwa Hotel 5*
Number of rooms: 205
Reservation Options:
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Also Known As:
Cape Panwa Phuket
Cape Panwa Hotel Phuket
Hotel Style:
#3 Spa Hotel in Cape Panwa
#3 Family Hotel in Cape Panwa
#4 Romantic Hotel in Cape Panwa
#4 Business Hotel in Cape Panwa
#4 Luxury Hotel in Cape Panwa
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Questions & Answers

Here's what travellers have asked, with answers from Cape Panwa Hotel staff and other travellers.
138 questions
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Questions? Get answers from Cape Panwa Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“E mail hotel if you have mobility problems with room request I suggest.”
 of 5 bubbles JaniceLondon, 1 Dec 2016 | Read review
“Ask for a sea facing room I would think all the rooms are quiet except possibly the rooms above the pool area”
 of 5 bubbles V870KQcindym, 28 Nov 2016 | Read review
“all rooms have views”
  • Great jacuzzi
 of 5 bubbles holidayhopefuls, 26 Nov 2016 | Read review
“Ask for water views - we have a tree out front that cuts our off a bit.”
 of 5 bubbles Eurodog2013, 23 Nov 2016 | Read review
“I think all rooms had water views, If you could get a room overlooking the beach it would provide the best views”
 of 5 bubbles 757bobk, 14 Nov 2016 | Read review
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