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Crowne Plaza Milan - Malpensa Airport

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23 Dec24 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Welcome to Crowne Plaza Milan-Malpensa Airport, an upscale 4 star superior hotel located just 2 minutes away from Milan Malpensa International Airport. Take advantage of our complimentary shuttle running to/from Terminal 1 on a scheduled basis and Terminal 2 on request. Alternatively, the airport offers a 24hr free shuttle service between the two Terminals with a bus stop just 500m from the hotel. Choose one of our contemporary and elegant rooms and stay connected with your family and colleagues using Wireless and Wired internet connection. If you need to work while dining either in our bar or restaurant, Wi-Fi connection will be on us! Treat yourself to a mouth watering Italian meal in our restaurant La Brughiera , recently awarded the Food & Beverage Excellence prize for 2008. The bar I Celti with its variety of snacks, healthy options and international drinks, represents the perfect place to do business or to enjoy moments of relax. After a tiring working day or before a long flight why not to unwind or exercise in our complimentary Health & Fitness Centre featuring cardio-fitness circuit, sauna and Turkish bath. Whether looking for a breakout room for interviews or a location for your next annual conference Crowne Plaza Milan-Malpensa Airport hotel boasts a modern conference centre equipped with the latest technology. Enjoy your stay with us!
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Property amenities
Room Service
Restaurant
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Free Parking
Shuttle Bus Service
Wheelchair Access
Bar/Lounge
Free High Speed Internet (WiFi)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
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Room features
Non-Smoking Rooms
Family Rooms
Minibar
Good to know
HOTEL STYLE
Mid-range
HOTEL CLASS
Hotel links
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Location
Full view
Getting there
Malpensa Airport2 km
Lugano Airport46 km
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Reviews & more
835Reviews
595Photos
14Q+A
60Room tips
Traveller rating
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Didn’t start well as shuttle bus drove off as we approached. Wasn’t easy to find stop and in dark not clear if it was right bus. Called hotel and was told 45 minutes until next bus, or could get transfer to other terminal and then walk.
So did that and then found it was 2 km wal
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Response from Soledad d, Manager at Crowne Plaza Milan - Malpensa Airport
Responded 4 weeks ago
Dear HuwC832, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza MILAN - MALPENSA AIRPORT. As a Club IHG rewards member, your feedback is very important for us. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. From October we have a new Food and Beverage Provider, just because we knew that our Guests deserve a better quality and a much better service. We are aware that we still have a lot of work to do and many possibilities for improvement. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly. Sincerely, Matteo V.
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The hotel is less than 2km from the terminal 1 complex. Easy to drive to, or take the shuttle provided by the hotel. Friendly check-in staff, very efficient. The restaurant serves a varied menu until quite late in the evening, food reasonable and reasonably priced, service prompt
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Response from Soledad d, Manager at Crowne Plaza Milan - Malpensa Airport
Responded 4 Nov 2018
Dear Ahungrybear, Thank you for leaving this extremely kind feedback. It's a pleasure to notice that your stay in our hotel satisfied your expectations. We are glad to hear that you appreciated our staff service and facilities offered, such as the shuttle bus to the airport. We thank you once more for the time spent for leaving this review and we hope to welcome you again in the future. Sincerely, Matteo V.
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After a three week tour of the areas around Lucca (primarily), Milan, and Parma that focused on food and music, we dreaded eating our last meal before our return to the states at an American chain restaurant, necessitated by our need to be at an airport hotel for a flight out the
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Response from Soledad d, Manager at Crowne Plaza Milan - Malpensa Airport
Responded 22 Oct 2018
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We are very happy to have given you an excellent last dinner in Italy, it will be my concern to share your comments with my colleagues, complimenting for the attention and care that we reserve our guests every day. Thanking you again for your preference, hoping to welcome you in the future, we send our best regards. Matteo V.
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I have today cancelled two future reservations I had made at this hotel and will stay at another hotel near the airport.

I have contacted customer services today to express how disappointed and dissatisfied I was staying at this hotel last night.

I had always believed that the
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Response from Soledad d, Manager at Crowne Plaza Milan - Malpensa Airport
Responded 17 Oct 2018
Dear Geetin, We sincerely apologize for having failed to exceed or at least meet your expectations on this occasion. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. We assure you that your comments will be reviewed and actions will be made where possible. About the problem you highlight with internet we apologize for the discomfort caused. Our internet connection runs normally up to 2 Mega in all rooms, I wonder if you contacted the front office staff and informed them about the problem. For sure they could have helped you. I announce to you that from October 1st we have a new Food and Beverage Provider, just because we knew that our Guests deserve a better quality and a much better service. Unfortunately we still have many things to do and the road is long to improve the service, but we put all the effort we have. We are aware that a renovation of instruments is needed at our gym. we are in touch with some companies in the sector to proceed I still want to apologize to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly. Sincerely, Matteo V.
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This is a typical Crowne Plaza hotel at the standard you would expect of this brand. Importantly, for airport transfers, the hotel is close to the airport, has an early 5.30 breakfast and a regular bus transfer service with good capacity that operates throughout the day from abou
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Any of the rooms over looking airport/runway. am after some plane viewing :)
Dear alastair2, thank you for your message futher to I kindly inform you that from our Crowne Plaza Milan Malpensa Airport is not possible to see the airport/runway but from the upper floor of our Holiday Inn Express Milan Malpensa Airport you can easier see all take offs and part of the Malpensa Terminals. I remain at your complete disposal in case of any further need. Have a nice evening! Best regards, Laura M. meeting coordinator Crowne Plaza Milan Malpensa Airport Holiday Inn Express Milan Malpensa Airport
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Hi, what time does breakfast start or if we book an Executive room, room service breakfast? We fly at 7.30 so I guess we will be leaving about 5am? I am not sure whether to book room only or B&B Thanks Sarah
Breakfast is usually very early but depending on your flight it may be advisable to have breakfast at the airport.
1 vote
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Hi me and my daughter are booked in could you tell me from milan how would I get there bus or train and do you know how much it is for transfer to airport thanks
There is a bus from airport to Milan. But, although close walking distance to hotel, one needs to take shuttle bus from airport to hotel which is down side.
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I stayed here May 19-20. I had the BEST Moscato wine EVER with dinner the evening I was there. What brand was it?
Good advise to ask Crown Plaza I dont drink that. Wonderful restaurant though!
0 votes
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Can i arrange for a pick up with the shuttle when I arrive via train at MXP from Milano Centrale ? How do I arrange for this and cost please? Thank you in advance for any and all help
Hi, there's a timetable on their website for the shuttle bus, can't put any link here, but if you check the website you'll find it. it's not theirs, it's a company that provides the shuttlebus for hotels in the area. The fee is 4 or 8 euros depending what time you get there. (I think late night/early morning is more expensive). hope this helps
0 votes
Previous
"Low Floor seemed quiet throughout"
"Top floor rooms towards back of hotel are very quiet."
"renovated or upgraded rooms if possible"
"Check if the airconditioner is working properly !"
"Room numbers are odd - 300's are on the ground floor!!"
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PRICE RANGE
US$ 77 - US$ 123 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza milan - malpensa airport hotel somma lombardocrowne plaza somma lombardo
LOCATION
ItalyLombardyProvince of VareseCase Nuove
NUMBER OF ROOMS
133
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