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Four Points by Sheraton Victoria Gateway

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453 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Victoria Gateway
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Showing 442: English reviews
Az
Reviewed 15 September 2013

Sometimes after you review a hotel or restaurant others say their visit wasn't as good. Well one year later we revisited the Sheraton Four Points Victoria Gateway and amazingly it was even better than last year. The hotel has been updated, the rooftop restaurant is still a great place to relax, and the staff are awesome. Everything starts from the...

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Helpful?
1Thank celticbuckeye
Amanda C, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

We greatly appreciate our return guests and hope every stay is as enjoyable as the last. We hope to see you again and thank you for the great review.

New Delhi, India
Reviewed 14 September 2013

Had an opportunity to stay at the hotel. The location is very good but the service could have been better. While check in and check out was smooth and normal, other support services were not so good. The laundry was not picked up from the room in spite of mentioning at the Front Desk. Breakfast could have been a little...

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Helpful?
Thank Anil29
Amanda C, Public Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

We appreciate your input and all input is addressed so that we may make your next stay with us enjoyable. We are pleased to offer the breakfast and omelets until the restaurant renovations are completed. Sorry that the laundry was not handled in a timely manner and we have addressed that as well. If you need anything your next visit...

Christchurch, New Zealand
Reviewed 13 September 2013

Well appointed hotel just off Hwy 1 in Victoria, BC, Canada. I had a large room with the luxury of a jacuzzi bath plus a massive separate bathroom.Green option available not to have cleaning done every day with points given if offer accepted. Coffee/tea making facilities in room and a small fridge. Free wi-fi. Friendly helpful staff. The only draw-back...

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Helpful?
Thank Linda B
Amanda C, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thanks for your review on Trip Advisor and we are happy your stay with us was enjoyable. We hope to see you again in the future.

Qualicum Beach, Canada
Reviewed 12 September 2013

This is a nice West Coast design hotel convenient to the Vic General and shopping. Rooms are very clean and comfy. The restaurant was under construction but the outside grill was okay if a bit chilly at night. BUT the food prepared there was superb...everything we ordered from salad to entree was just so tasty and well prepared. Wonderful meals....

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Helpful?
Thank Seeit88
Amanda C, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thanks for the review! We will be sure to pass on these great comments to our excellent restaurant staff.

Reviewed 11 September 2013

After repeated requests to the dj and manageress to tone down the techno trance music so that the parents and older attendees at the after party could dance, and being told by the dj that he wasn't a wedding dj "so what you get is what you get" and escalating to a " ill smash your teeth out", a fight...

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Helpful?
1Thank Mike10stew
Amanda C, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

This was a most unfortunate incident and we greatly apologize on behalf of the hotel and catering staff. We take pride in our service and when things do not go as well as planned it effects everyone involved especially our esteemed guests. We hope that personally contacting the wedding party we have resolved the unfortunate incident. We hope you give...

Delta
Reviewed 11 September 2013

My wife & I have stayed here 3 to 4 times per year for 3 or 4 years now. I never regret the distance from the city as the staff are excellent, the rooms are clean and comfortable, prices reasonable and the area is quiet. We've often been upgraded to nicer & larger rooms than we booked, which doesn't hurt...

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Thank George J
Bremerton, Washington
Reviewed 4 September 2013

This hotel is clean and the staff friendly. The indoor pool isn't large but very clean as was the gym facility adjacent to the pool. Our room was very spacious and clean but nothing spectacular. It had a refrigerator and microwave which was outstanding because the hotel is right next to Costco so we could buy and store food in...

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Helpful?
Thank kaww0502
Langley City, Canada
Reviewed 2 September 2013

This hotel is centrally located in Langford.. about a 20 minute drive to/from Downtown Victoria. I stayed here because I had business in Langford and the hotel was good for what I needed this stay. The check in process took about 15 minutes, only 1 person doing check in and I was second in line. She was very pleasant and...

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Thank happyroo
Reviewed 2 September 2013 via mobile

Recently stayed here, the service was excellent, the rooms were clean, quiet and the beds were super comfy.Like sleeping on a bed of marshmallows. The only thing kind of lacking was the breakfast service, it was slow and a bit disorganized. But overall everything else was good and would recommend this hotel to everyone for a great nights sleep and...

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Helpful?
Thank happytrails7179
Vancouver
Reviewed 29 August 2013

I have stayed at this location on 3 separate occasions. Hotel rooms are clean, beds are very comfortable. I appreciate the courtesy hotel shuttle service within a reasonable distance. I had an issue with one booking that was handled and resolved competently and quickly by the front desk manager, Rachael. Will definitely use again.

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Helpful?
Thank Braveheart1010

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Four Points by Sheraton Victoria Gateway offers a great location just off of the Trans Canada Highway, with shopping and recreation nearby. This hotel is near downtown Victoria and Bear Mountain. ... more   less 

Additional Information about Four Points by Sheraton Victoria Gateway

Address: 829 McCallum Rd, Langford, British Columbia V9B 6W6, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Langford
Price Range: ₹ 6,417 - ₹ 12,014 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton Victoria Gateway 3.5*
Number of rooms: 117
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Also Known As:
Four Points By Sheraton Victoria Gateway Hotel Victoria
4 Points By Sheraton Victoria Gateway
Four Points Victoria Gateway
Victoria Four Points
Victoria Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Victoria Gateway staff and other travellers.
3 questions
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Vancouver, Canada

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Questions? Get answers from Four Points by Sheraton Victoria Gateway staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“top floors have the better views and quieter”
 of 5 bubbles K9577DPcarols, 28 Oct 2016 | Read review
“Our room was very warm, in fact a little too warm for my comfort and during the night I had to kick off the covers .”
 of 5 bubbles bridgetm826, 24 Oct 2016 | Read review
“A good Base for the Lower Island”
 of 5 bubbles coachingman, 8 Oct 2016 | Read review
“Away from City. Not a bad room. B'fast is expensive.”
 of 5 bubbles Subrasiva, 1 Oct 2016 | Read review
“Secind floor is close to the lobby parking and fitness facility”
 of 5 bubbles calgaryglobetrotter8, 1 Sep 2016 | Read review
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