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Four Points by Sheraton Victoria Gateway

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Four Points by Sheraton Victoria Gateway
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462 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Victoria Gateway
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Showing 451: English reviews
Canada
Reviewed 13 January 2014

My family spent 2 nights here in May 2013. We had stayed here one year before with a good experience, but were somewhat disappointed with this second visit. Upon arriving, we noticed that the toilet was dirty with apparent fecal matter. It was very obvious, so it made me wonder how clean (or dirty) the rest of the room might...

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Helpful?
Thank Fleuve
Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thank you for your response on Trip Advisor, we hope we have rectified any problems you experienced at the hotel. We are happy you enjoyed our location and service. We look forward to your next visit with us.

Vancouver, Canada
Reviewed 11 January 2014

“Where do I start?” . “The lack of heat in the lobby and hallways? No lock to the room door? The dirt and dust on the exterior edge of the floor? Bedsheets and covers that are tattered and stained? The lack of temperature control on the shower (hot one second, cold the next)? The sticky matted carpeting? The blood-stained washcloth?...

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Helpful?
Thank jules v
Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thank you for your recent review. We take these opportunities to improve our guest experience. We hope your try us again in the future and we will strive to make everything as enjoyable as possible.

Ottawa, Canada
Reviewed 7 January 2014

I was pleasantly surprised by this hotel which we had booked mostly due to its location ("gateway" meaning that it is at the outskirts of Victoria, just before the Malahat highway leading north on Vancouver Island). The service was excellent, the hotel is clean, bright and still has a very west-coast feel. There was also plenty of parking (harder to...

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4Thank voyageur_KP
Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thanks for your nice review on Trip Advisor, we hope to see you again your next visit to Victoria.

San Diego, California
Reviewed 5 January 2014

I am from Victoria and i live with my fiance in California. We decided to visit family in Langford over the holidays. The Four Points Sheraton was the perfect location but a real disapointment. There was a team group of young people staying in the Hotel. The noise was constant untill about 1 AM, with young kids running down the...

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Helpful?
Thank naomi m
Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

We appreciate your comments regarding the hotel. We have addressed the issues you mentioned in the review and we take these opportunities to improve and ensure your next stay with us is an enjoyable one. We are happy you liked the service and look forward to you staying with us in the future.

Reviewed 28 December 2013 via mobile

Was here for hockey tournament and went to have a shower and water came out brown!! Yikes. Maintenance appeared promptly to check and after letting it run for a few minutes it appeared clear and he said that the roomhad been " out of commission for a while" and that water had pooled in the pipes but was good to...

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Helpful?
1Thank Weesiemarie
Amanda C, Front Office Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Dear Weesiemarie, I’d like to thank you for taking the time to share with us your experience. The discolouration of the water is harmless and is caused from sediment that settles in the pipes when a room remains unoccupied for an extended period. We are sorry this occurred and thank you for contacting us right away when you first experienced...

Vancouver, Canada
Reviewed 26 December 2013

We recently stayed at this hotel, having been there in the past and found it to be very good value. In fact, it still is. The hotel has very nicely appointed rooms, comfy beds, a good bar/restaurant and is only a vey short 10 to 15 minute drive from everything you need in Victoria. We booked the room on the...

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1Thank xj6response
Amanda C, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

We appreciate your comments regarding the hotel, we hope to see you again in 2014

Victoria, Canada
Reviewed 30 November 2013

I recently stayed at the Sheraton hotel and had the best stay. Staff was very friendly and brought me everything I needed and asked for. My room was lovely, had a very comfortable bed, T.V, a mini fridge and a very nice, clean bathroom. I also really enjoyed that they have a restaurant called Inferno attached to it and I...

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2Thank Genesa L
Amanda C, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thank you Genesa for your nice review on Trip Advisor, we hope your next stay with us will be as enjoyable as your pervious stay and hope to see you again soon!

Vancouver
Reviewed 29 November 2013

There are no hotels in Langford anymore for the anual family visit, so the Four Points was a pleasant surprise. Otherwise we would have stayed closer into Victoria and had a much longer drive back and forth. It is pretty new, very clean, great beds, pleasant staff, sauna/steam/hot tub/pool/& small gym, restaurant, free wifi, and located in a newer retail...

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Helpful?
2Thank sue j
Amanda C, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thanks Sue for your wonderful comments regarding our hotel. We are pleased you and the family had a great first time stay with us and we welcome you back in the future.

California
Reviewed 25 November 2013 via mobile

Wifi doesn't work in room. I mentioned this to front desk and was told it could work in the lobby. I couldn't work in my room, but went to the restaurant and tried to work. This is a terribly tough place to find tucked in behind a Costco. The rooms are basic, air conditioning was noisy, bathroom had very few...

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Helpful?
Thank Gemma'smum
Amanda C, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thank you for your response on Trip Advisor. We have addressed any problems with our wifi and hope you consider us your next visit to Victoria. If you need anything at all please feel to contact us and we hope to make your next stay very enjoyable.

Ottawa, Canada
Reviewed 22 November 2013

I recently had a fine stay at this Sheraton property. The hotel's facilities were all great, as expected from Sheraton. Hotel staff were consistently very friendly and helpful. My room was spacious and comfortable with good quality amenities. Free Wi FI is a bonus. There is a pool onsite and what looked like a good workout room. The hotel also...

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Helpful?
Thank yazzy13
Amanda C, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thank you for your recommendation of our hotel. We take your comments to heart and strive to make everything as perfect as possible. We look forward to your next stay at the hotel.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Four Points by Sheraton Victoria Gateway offers a great location just off of the Trans Canada Highway, with shopping and recreation nearby. This hotel is near downtown Victoria and Bear Mountain. ... more   less 

Additional Information about Four Points by Sheraton Victoria Gateway

Address: 829 McCallum Rd, Langford, British Columbia V9B 6W6, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Langford
Price Range: ₹ 6,449 - ₹ 12,767 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton Victoria Gateway 3.5*
Number of rooms: 117
Reservation Options:
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Also Known As:
Four Points By Sheraton Victoria Gateway Hotel Victoria
4 Points By Sheraton Victoria Gateway
Four Points Victoria Gateway
Victoria Four Points
Victoria Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Victoria Gateway staff and other travellers.
3 questions
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Vancouver, Canada
over a year ago

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Questions? Get answers from Four Points by Sheraton Victoria Gateway staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I suspect the rooms on the south side are probably the most quiet -- north side has the parking lot.”
 of 5 bubbles jagrove, 22 Feb 2017 | Read review
“Any room would be satisfactory.”
 of 5 bubbles MonkeyTree241, 20 Feb 2017 | Read review
“Long way from downtown Victoria , but lots for shopping in Langford very near by from Costco next door , Homesense, Home Depot ect”
 of 5 bubbles rogermQ5538AZ, 17 Jan 2017 | Read review
“top floors have the better views and quieter”
 of 5 bubbles K9577DPcarols, 28 Oct 2016 | Read review
“Our room was very warm, in fact a little too warm for my comfort and during the night I had to kick off the covers .”
 of 5 bubbles bridgetm826, 24 Oct 2016 | Read review
5 of 5