WelcomHeritage Urvashi's Retreat
Shanag Road Near Nehrukund, Bahang, Manali Tehsil 175103 India
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#1 of 2 resorts in Bahang
Location
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Travellers' Choice
Urvashi's Retreat is amongst India's leading owner-run boutique resorts and is situated north of Manali, Himachal Pradesh. It serves an immersive, luxury-centric experience whilst retaining local rusticity and the true authenticity of the Himalayas.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Game room
Hiking
Children Activities (Kid / Family Friendly)
Airport transportation
Secured parking
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Skiing
Board games / puzzles
Car hire
Taxi service
Conference facilities
Spa
Massage
24-hour security
Baggage storage
Concierge
Doorperson
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Great View
Languages Spoken
Hindi
Location
292Reviews16Q+A61Room tips
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To start with a very big thankyou for the complementary upgrade from Deluxe to Superior as we were 1 family with 2 rooms reservation (1 Deluxe + 1 Superior). Hospitality of Front Desk & Housekeeping staff is 10/10. Service staff serves very well but will give them 7/10 for hospitality. The property is made very well & very well maintained too. Room, Washroom, amenities etc was again 10/10. A few suggestions & I hope they are considered:- •Increase dinner time till 11Pm •Improvise to an authentic Thai curry •The guard needs training to attend & welcome the guests I recommend everyone & anyone visiting Manali to stay here.
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Date of stay: October 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Rooms have radiators, Not sure if helpful in peak winters. And NO AC’s so not sure if comfortable...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Urvashi Singh, Owner at WelcomHeritage Urvashi's Retreat
Responded 4 weeks ago
Thank you so much for your kind review Mr. Arjun. I am very grateful for your valuable feedback and shall definitely implement the pointers raised by you. Thank you for choosing us as your hosts in Manali, we look forward to hosting you again in the near future. Kind regards, Urvashi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The property is okay but the rooms are stinky, bathroom is clogged, washroom stinks of urine. Dissatisfactory ! Ugh theres hair here n there in bathroom and bedsheet. On asking for solution they said to open windows , thats bizzare Food is good
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Urvashi Singh, Owner at WelcomHeritage Urvashi's Retreat
Responded 27 Jun 2023
Dear Mr. Anmol, I am sorry to hear that you had several issues with your room. I have raised the issue with my house keeping and am looking into it. In the meantime, could you please specify the room number that you were in, such that I can have the plumbing team fix this immediately? Thank you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was my 4th or 5th stay over a period of the last 6 to 7 years where this property is pretty much my default choice when I don’t have to think too much or have the energy to be a little explorative because the experience here always just right no matter what. There are a numbers of factors such as the actual property, the compound and rooms, the people and service, the food and most importantly, the attitude… and they always get all of these bits rite…. During this trip I also stayed at another nearby ITC property … Hamsa resort… while the property, the rooms and the compound was exceptional but the customer service was miserable and the attitude was extremely commercial without any personal touch. Anyone who have never stayed at this property must try this and will not regret.…
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Urvashi Singh, Owner at WelcomHeritage Urvashi's Retreat
Responded 26 Jun 2023
Dear Guest, Thank you so much for your kind review. It has made our day, month and year to read such a kind review. Must I add that it is repeat guest experiences that make us believe in any success that we have achieved as hoteliers, so thank you so very much for choosing us each time. Please remain ensured that you will always find a home at UR and we remain at your service. My staff joins me in thanking you for choosing us as your hosts through so many holidays. Warmly, Urvashi Singh
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nothing to complain! Food is above and beyond our expectations. Chef and other staffs served outstanding. Everything made from scratch. Suryaveet Singh helped us with requesting order of dal bati.
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: If you are seeking for a room with nice view, talk to hotel staff directly.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Urvashi Singh, Owner at WelcomHeritage Urvashi's Retreat
Responded 15 Jun 2023
Thank you so much fo your kind review Palak, I am thrilled to know that you enjoyed your stay with us. We look forward to hosting you again in the future. Thank you for choosing us as your hosts in Manali. Warm regards, Urvashi and Team UR
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fantastic location !! Food is delicious. Staff is very cooperative. I liked the eco friendly concept. Ambience is cool. It is kid friendly. My family had an excellent time at the property.Gardens are well maintained.
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Urvashi Singh, Owner at WelcomHeritage Urvashi's Retreat
Responded 10 Jun 2023
Dear Guest, Thank you so much for your kind response. I am delighted to know that you had an enjoyable stay with us. I and my team hope to receive the opportunity of serving you again real soon. Warm regards, Urvashi Singh
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I wished I had read the bad reviews on this place before booking. For the good part, excellent property with great views and a good spa. But the staff lacked hospitality which I guess trickled down from the owner. I’m surprised that Welcome Heritage group has not been able to extend their degree of hospitality here. Once or twice we requested for healthier options - mash potatoes instead of fries etc. for our kids and we’re met with a stern no. Breakfast options were also limited. The bar tender also had the same attitude and when the argument got heated, Ms Ankita wrote a letter to us ! And had it delivered by a waiter! Well at least she made an effort ? While the owner just sat at the cafeteria at breakfast and lunch - not even greeting her guests ! It was a strange place between hotel and homestay and we have stayed at excellent luxury homestays where the owner did all they can to make us feel comfortable especially because we had little kids . Great property unfortunately lacking in hospitality:(…
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Date of stay: May 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Urvashi Singh, Owner at WelcomHeritage Urvashi's Retreat
Responded 8 Jun 2023
Dear Guest, It is indeed unfortunate that both sides had a poor experience with one another. When my waiter simply mentioned that mashed potatoes were the standard side dish and we would be happy to provide you with steamed veggies on the side, he was threatened to not show his face to you as he would get beaten, it left a very poor impression of you too. Ankita, did try to reach out to you on my behalf to discuss the issue, but you seemed too busy to clarify. We understand that you were on holiday, but is anyone as busy so as not to prioritise basic courtesies as a guest? The ladies of your group, on the other hand, covered up for the courtesy and manners that you lack. Much of our efforts were left unnoticed by you since you were too busy evading any clarification with us, which is your call entirely. There is a generalized mentality prevalent amongst several Indian guests that just because they've paid for a room, they can misbehave in their entitlement- a poor attitude that I do not entertain. As for the breakfast options- we personally bake for all our guests and especially their children as per their myriad requests- I do so myself- but not once were we requested for anything specific apart from your distasteful threat to Baldev. To each their own, I guess. Best, Urvashi Singh PS: I do not sit in the cafeteria, I sit at the restaurant to interact with and assist all my guests, but perhaps your own attitude mirrored itself back at you. We see the world as we are :) Here's hoping you enjoy more holidays with lesser hostility and poor assumptions. All the best.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful hotel in great location away from centre of town which made it wonderfully quiet. Our room was the most basic in the hotel, yet was just beautiful and felt like we were in a private cabin. The bed was comfortable and the pillows were the best hotel pillows I ever slept on. Everything is well maintained and clean. There was ample hot water for showering. Staff are friendly and accomodating. Breakfast service had great range, was fresh and well prepared. Chai was excellent and made even better with the beautiful views of the mountains.
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Urvashi Singh, Owner at WelcomHeritage Urvashi's Retreat
Responded 23 May 2023
Thank you so much for your kind review dear guest, it was our pleasure to host you. We are elated to know that you had a good stay with us, and look forward to hosting you again in the near future. Warmly, Urvashi Singh
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Urvashi's retreat has probably been the cutest boutique hotel I've ever stayed at. Everything screamed attention to detail and personal hospitality. I can't say enough about the little details that sparked joy: 1. Urvashi's own guidebook and recommendations 2. She herself manning the live counter for Sunday brunch 3. The softness of all the linen 4. The speed of the housekeeping and hospitality 5. The delicious food 6. Stunning landscaping 7. Perfect coffee 8. Coordination by the reception I would highly recommend this hotel to anyone traveling to Manali!
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Urvashi Singh, Owner at WelcomHeritage Urvashi's Retreat
Responded 1 May 2023
Thank you so much for your kind review dear guest, it has been an absolute pleasure to host you. I enjoyed preparing your Sunday brunch for you and look forward to hosting you again. My entire team joins me in thanking you for your fantabulous review, which has made our day, week and month. Warmly, Urvashi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This is a beautiful resort kind of place, nestled in the nature...one can enjoy snow capped mountains from the beautiful apple garden ..which also house a small stream of water..passing through the resort. Rooms are as spacious as one can think,, cleaning staff has dedicated attitude with smiles. Staff is superb...the way they serve is commendable as now a days i have observed the staff of some wonderful hotels too throws the weight around . Specific mention.. vinay , bhawani at the restaurant wonderful guys..and reception staff too.. Felt 5 days really flew by fast. Also special mention about food as it's really important for food to be delectable fr great holiday. Food is awesome...chef at the backhand needs a special mention...u rock 👍 .. location is great. Now the down side..We took spa...to be specific Balanise message therapy. This is the only facility which got us disappointed... undertrained staff..what a waste of time and money. That's something i wudnt recommend to anyone. Rest our experience was something to remember and cherish. Thank you all👏…
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Urvashi Singh, Owner at WelcomHeritage Urvashi's Retreat
Responded 1 May 2023
Dear Ms. Anupama, Thank you so much for your review. It means the world to us, and I have conveyed your compliments to my team as well. As for your unsatisfactory experience at the spa, I am sorry that you were disappointed with the massage therapy. I am investigating this matter with my therapists and will surely get to the bottom of this. I assure you of our improved services in the future and thank you for choosing us as your hosts in Manali. Warmly, Urvashi Singh
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is one of the best Resort in Manali With such great rooms and property is very beautiful with great views. The hotel staff is well trained and very polite just like hotel staff should be But their food is very average, I have tried many things during my stay didn’t like anything Overall stay was great
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Urvashi Singh, Owner at WelcomHeritage Urvashi's Retreat
Responded 9 Apr 2023
Dear Mr. Mukesh, Thank you so much for your kind review, which means a lot. It is our sincere endeavour to keep improving our services, so kindly let me know what food items were not upto your satisfaction by sending me an email to urvashi@urvashisretreat.com I look forward to hearing from you and addressing the issues raised at the earliest. Thanks, Urvashi Singh
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$113 - $204 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Urvashi's Retreat
LOCATION
IndiaHimachal PradeshKullu DistrictManali TehsilBahang
NUMBER OF ROOMS
23
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Claim Your ListingWELCOMHERITAGE URVASHI'S RETREAT (Bahang) - Resort Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about WelcomHeritage Urvashi's Retreat
Which popular attractions are close to WelcomHeritage Urvashi's Retreat?
Nearby attractions include Hamta Pass (4.8 km), Beas River (3.7 km), and Jogini Waterfall (2.3 km).
What are some of the property amenities at WelcomHeritage Urvashi's Retreat?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at WelcomHeritage Urvashi's Retreat?
Top room amenities include a minibar, a flat screen TV, and a refrigerator.
What food & drink options are available at WelcomHeritage Urvashi's Retreat?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at WelcomHeritage Urvashi's Retreat?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to WelcomHeritage Urvashi's Retreat?
Conveniently located restaurants include Southern Souls Cafe (PURE VEG), Flydining Manali, and The Pahadi.
Are there opportunities to exercise at WelcomHeritage Urvashi's Retreat?
Yes, guests have access to a fitness centre during their stay.
Does WelcomHeritage Urvashi's Retreat have airport transportation?
Yes, WelcomHeritage Urvashi's Retreat offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at WelcomHeritage Urvashi's Retreat?
Yes, dry cleaning and laundry service are offered to guests.
Does WelcomHeritage Urvashi's Retreat have any great views?
Yes, guests often enjoy the mountain view available here.
Is WelcomHeritage Urvashi's Retreat accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.