We were group of 10 people willing to stay at this hotel based on our experience during our stay 4years back. However during enquiry stage, decided not to book due to very rude and highly unprofessional behaviour of their sales staff "Abhishek Singh"
We visited Saputara, last week.I visited with my family and we had comfortable stay.The hotel is located near Lake and is well maintained.The only thing they need to improve is their housekeeping service,which is very slow and overall cleanliness to be maintained more.They have their inhouse restaurant which served multicuisine food. We tried many dishes, but Chinese wasn't great.The service in restaurant was super slow which they need to consider and improve.Swimming pool too was not cleaned and maintained.Overall it was nice stay and we had good time.
the hotel has poor service.. We have been here for marriage ceremony... They provided 2 bottle of water and we realise that cap was open when we asked they told that its RO water but the question is who has used that plastic bottle who knows and if they really are using same bottle again and again then why they what to use some brand open bottle... This is not the only one .... We called for the iron man and realised that for 30 mins he was not there.. When we asked why he did not come the response was may be you were not in room... Over all they have nice room but other services are poor
I was in Lake view premium room for two nights. The room had a view of the many approach roads and also of the lake. Sunset from this room 2017 was spectacular. Breakfast was nothing special and also had limited sitting capacity, hence reach table by 8am.
The restaurant service is really poor. First of all they are not bothered to acknowledge you. Take forever to take your order and another long wait for the food. We had ordered for some extra pav with the pav bhaji, which the server forgot it seems and we were left waiting. To our dismay, when we called the captain and they reminded him of our order, he just ignored and went to the next table .
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