We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Stayed at this hotel for 2 nights. The reception staff speak no English and often say 'no English' when asked a question. The breakfast was poor and the frozen bread was being put through a toasting machine that did not work. Dining room staff were unhelpful and grumpy. I would not recommend this hotel. Because of the high security in Kashgar and the constant beeping of police sirens till late into the night, sleep is not easy to come by. At night, the closest ATM for the Bank of China was out of service and the ATM at the Bank was closed even though it said 24 hr service. When compared to other hotels on The Silk Road, this one rates poorly.
I stayed at the Tianyuan International Hotel for five nights between 13th and 19th September 2017. I had to depart for one night, so stayed in two different rooms.
I found that the rooms were clean and comfortable, and overall the hotel was clean and well run.
Most of the hotel staff don't speak English, but I had no problem using Bing Translator on my smart phone to deal with most issues around check in and check out. One of the staff members, James, spoke English and he provided excellent support on a few occasions. If you don't speak Mandarin and a problem arises, then ask for James.
The hotel provides a buffet breakfast, which is typical Chinese food. There was a good range of different foods, but not as extensive as you would find in a higher-cost hotel.
The hotel is conveniently located. I brought my bicycle and spent a lot of time cycling around Kashgar/Kashi. The hotel is 3.3 kilometres (2 miles) from the Id Kah Mosque and the Old City. You can quickly and easily get a taxi or a bus outside the hotel to many of the tourist sites in the city. There is a long row of nearby restaurants on Yingbin Avenue around 3/4 km away heading towards the city, but there are many more places to eat in and around the city.
The hotel provides free internet. It is relatively slow, but this is a regional matter, not one that is due to the hotel's service.
When traveling in the Xinjiang it is not easy to know beforehand if the hotel will accept foreigners. Nor cTrip nor Tripadvisor find this information relevant, when it really is. To find, at 11 pm when you arrive at the hotel that foreigners are not accepted is not fun.
Tianyuan International accepts foreigners. Price is high when compared to hotel places, but the fact that the hotel is relatively up to western standards (at least up to a US motel for truck drivers lost in the middle of nowhere) may eventually justify it.
Situation is excellent, 15 minutes walk through the "old" city (20 year old, I mean, the old city has been torn down) and you are at the tourist center of Kashgar, and you have banks all over the square, should you need to change USD (@China Bank) or use an ATM (ABC Bank)
This hotel doesn't turn on the air conditioning until the management determines it is hot enough. It was 85 degrees when we were there and that wasn't hot enough. Our room ran a constant 74 degrees, which is too hot for a comfortable sleep.
Barring the a/c problem, the hotel is a good property. The staff is attentive and ready to serve. The included breakfast is good. There is a mini mart on the first floor where you can buy cold beer. (There is no bar in the hotel)
The rooms are large and comfortable with every amenity you could want.
There is something a bit heartsick about hotels chosen by tours, but we started to warm towards them after uncomfortable nights on Chinese sleepers. This place was clean, comfy (since we were getting used to hard beds) and easy to mosey around without being in a tour crocodile.