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The hotel is well placed in a nice spot surrounded by forest and horses.
But rooms are not sound proof and you can hear quite clearly the air conditioning all in the hotel and rooms.
The restaurant is absolutely to avoid! There is just no...More
Thank Kim T
Response from Sylvie V, Manager at Novotel Chateau de MaffliersResponded 4 weeks ago
Thank you for your feedback.
Concerning the hotel, please note that some renovations will come in 2019.
We relay your message in intern to our team to resolve the problem of restauration.
Sorry for the delay for your starter, be sure that we...More
Stafford, United Kingdom
Reviewed 11 April 2018
Review collected in partnership with Accorhotels.com
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from Sylvie V, Manager at Novotel Chateau de MaffliersResponded 16 April 2018
The quiet countryside location with the beautiful chateau is very nice, but rooms, corridors and other public areas are a mix of partially run-down, old, but also renovated. The „spa area“ is also a good example of it: a modern building attached to the chateau...More
Response from Sylvie V, General Manager at Novotel Chateau de MaffliersResponded 6 February 2018
We thank you for your return which is important to us.
We transmit all of this information to our team to remedy the inconvenience.
For your information, renovations are planned in our establishment. Regarding the sauna, it has stopped but the intervention of...More
Despite it’s lovely surroundings, this isn’t what you’d expect for the price for a Novotel.
There are some facilities on site including a restaurant which did seem a little overpriced, although we would probably have eaten there if it wasn’t for the quite abrupt and...More
1 Thank David D
Response from Sylvie V, Directeur général at Novotel Chateau de MaffliersResponded 9 January 2018
Many thanks to take a time for writting your advise.
With share with the staff of the restaurant because we 'll know what's happened.
Your opinion is valuable and we will do everything to satisfy the Customer.
Please accept our apologies.
I was there 3 nights for business purposes.
the place is definitely charming, the hotel being nested in a large quiet park.
The service at the bar was the first contact with the bar: deplorable. You have 3 ask 3 times to be heard by...More
Response from Sylvie V, Manager at Novotel Chateau de MaffliersResponded 11 December 2017
Thank you for your feedback.
We are sorry for the service at the bar, but be sure your comment will be given to the manager.
Concerning the rooms, elevator, some construction will come sooner.