IBIS LISBOA ALFRAGIDE (Amadora) - Hotel Reviews, Photos, Rate Comparison

About

4.0

Very good

695 reviews

#1 of 2 hotels in Amadora

Location

Cleanliness

Service

Value

GreenLeaders Bronze level

The Ibis Lisboa Alfragide is a new, entirely non-smoking hotel, located only 5 km from the centre of Lisbon, in the Alfragide business and shopping area. The hotel is only 10 km from Lisbon International Airport and not far from the tourist destinations of Cascais, Estoril and Sintra. Book one of our 129 rooms for your holiday or business trips to Lisbon. The hotel features a cafe restaurant serving snacks 24 hours, private parking, internet and meeting rooms.

Full view

Property amenities

Free parking

Free High Speed Internet (WiFi)

Bar / lounge

Children's television networks

Children Activities (Kid / Family Friendly)

Pets Allowed ( Dog / Pet Friendly )

Meeting rooms

Fax / photocopying

Paid private parking on-site

Car park

Parking

Free internet

Wifi

Internet

Restaurant

Breakfast buffet

Snack bar

Kids club

Baggage storage

Non-smoking hotel

24-hour front desk

Dry cleaning

Laundry service

Ironing service

Shoeshine

Good to know

HOTEL CLASS

HOTEL STYLE

Green

Languages Spoken

English, French, Spanish, Portuguese

Location

Full view

39Car recommended

4565Restaurantswithin 10 km

1071Attractionswithin 10 km

Contact

Alto de Cabreira Estrada da Circunvalacao, Amadora 2610-041 Portugal

Name/address in local language

Getting there

Lisboa Airport9 kmSee all flights

See all nearby hotels

Nearby restaurants

Estamine Art Food Drink

See all nearby restaurants

Nearby attractions

Mosteiro dos Jeronimos

30,462 reviews

3 kmArchitectural Buildings

Praca do Comercio (Terreiro do Paco)

16,431 reviews

6.7 kmPoints of Interest & Landmarks

3.8 kmPoints of Interest & Landmarks

See all nearby attractions

695Reviews14Q+A9Room tips

Clean and quiet

I stayed there with my son for 5 days, the room was clean, rather small and bathroom is very small but i knew that before going so that was fine. I have never been in a more quiet hotel room, loved that. We didn't have the breakfast but we had burgers and really liked them. I think it was reasonably priced considering the distance from center, it didn't bother us. The staff was always very helpful and friendly.

Date of stay: October 2019

Dear guest, We very much appreciate your comments regarding your stay at the ibis Lisboa Alfragide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

What a stunning city Lisboa is, so I was so looking forward to going there for a couple of nights stay with 4 of my work colleagues. However my first ever visit to Lisbon was marred by an unfortunate incident at the Ibis Hotel Lisboa Alfragide, which ruined my trip as I was treated like a criminal by one of the staff at reception, who was quite a young lad with obviously no customer skills, when checking out. I will now have to consider if I will ever stay again at an Accor hotel, if that is the type of staff that they are now employing. I booked 4 rooms for me and my four colleagues as I am an Accor Silver Card holder and used my points to cover part of my payment which gave me a 40 Euro Discount for the two night say on my room. It is a lovely hotel in a nice setting, but when I got to reception to check out, a couple of my colleagues were already there and advised me that the lad on reception was demanding 40 Euro's as this was an outstanding payment. Obviously the 40 Euro's he was demanding was my reward for being a good Accor member. However, even on showing him the e-mails for the booking confirmation that states nothing to pay at the hotel he was adamant that none of of us were leaving until the 40 Euro's was paid. With the breakfast room in close proximity I was conscious that other guests were listening and forming their opinions that maybe I was a crook not paying my bill. I have never been treated with such disrespect be a hotel receptionist in all the years I have spent travelling. Eventually he succumbed to his mistake and we were allowed to leave, but not before so much emotional damage had been cause. In a cut throat world of tourism Accor can only rectify the situation by an apology and assurances that this member of staff is removed from his job dealing front line with customers. Incidentally, most of the other staff at the hotel were not too bad, especially the young ladies at breakfast who always had a smile on their faces. Sorry Accor but you need to pull your socks up and act on this, before too many other guests get their trips ruined.…

Review collected in partnership with Accorhotels.com

Date of stay: October 2019

Value

Rooms

Location

Cleanliness

Service

Sleep Quality

Trip type: Travelled with friends

Dear Mr. John LORD, Thank you for taking the time to tell us about your experience at the ibis Lisboa Alfragide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bruno Guerreiro

The hotel attends the standards of the Ibis hotel range with a nice clean room. Bathrooms are the "pods" that are installed in the corner so are very clean. The staff was friendly and helpful at check-in. The hotel is good situated next to one of the main roads and has free parking space.

Date of stay: August 2019

Location

Service

Sleep Quality

Trip type: Travelled on business

Dear guest, We very much appreciate your comments regarding your stay at the ibis Lisboa Alfragide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Guerreiro Diretor

+1

Ibis - Never disappoints you Ever

Positive: Best calm and peaceful place Not difficult to go central points by public transportation or taxi Staff was awesome. Mathais at front desk was my man. Solved every problem quickly, helped to book car and many more. Breakfast was amazing and till 12 pm. Coffee is awesome. Fresh juices 🥤 were love. 24 hours hotel reception/Bar/Food Clean comfortable rooms Negative: Camping areas across the road, on weekend it was noisy. If you are driving by yourself, it’s difficult to follow the navigation because of complicated turns and exits around hotel. Pillows are very high. Result: Highly recommended, good value of money.

Date of stay: July 2019Trip type: Travelled with friends

+1

another guest feeling processed

Booked the hotel for my 30th birthday. Arrived at 1 am on the 16th of May to find out my booking was cancelled. Online c-in done 2 days before. My credit card cant be charged overseas if i don't approve it. was on the plane with no signal and you tried in contacting wile i was on the plane. However you had a disability room that i can use for the night.Went in the room and found a dead fly and a hair on my sheets, hairdryer not working, bathroom door making a horrible noise, bathroom's bars for disability people were in horrible shape. Went down to reception and the receptionist offered to change my sheets. Being 1am i thought a fly and a hair is not that bad for a night. 16th in the morning, went to the reception to speak to somebody. No smiles at all, the receptionist told me i can speak with him and after i told him everything, he and the guys next to him started speaking Portuguese together in front of me. I found that to be very unprofessional and rude as i don't speak the language and could not understand what they were saying. The guy never even bothered to present himself or apologies for my discomfort. He asked my if i want to change the room, of course i want to change the room. I booked a standard double not a disability room. He gave me the card for 202, after i have packed everything up, went in the room, was a triple. Disappointed he doesn't have anything else available or doesn't understand the difference between standard double and triple i went back to the reception and told him i would keep the same room as this is ridiculous and i expect my issues in the room to be resolved before i come back from town. Wile we were speaking all of these they didn't even bother to look into my eyes and apologies for what happened.As this made me feel processed i have asked for a refund of my first night as per Accor 30 min policy. The guy went mad and started shaking and telling me that i am trying to rip them off because i know the rules and i should understand as i work in the business and so on. i cant describe the way he made me feel and the absurd, ridiculous and rude tone and looks that i got. This is no way to treat any humans at all, never mind me telling about the guests. Came back on the 16th @ 22:00 at the hotel to find out my bathroom door make the same noise and my fiance cant was her hair because the hairdryer wasn't fixed. Went down to the reception asked for one, after about 20 min was informed they don't have one. I've asked for a complain template, never heard anything from the reception so i went back to the room. after 30 min the receptionist came with one.This was already 17th of May @ 2:00 am. in the morning i went at the reception again to tell the my hairdryer was not fixed and the bathroom door is still making that horrible noise. In the meantime i found out the guy's name was Bruno, but don't know exactly what he is doing there. i've asked him if he has any news about my discount and he told me that he would not offer me one as the receptionist wanted to change my sheets. As i seen i have nobody to talk to i told him it's his decision but i've been in the hotel for more then 24 hours and the issues in my room haven't been solved.He told me he cant speak with me anymore and he will let me know later the outcome. Once again i was treated as nobody with disrespect and no apologies. i can go on and on about the front office staff members but i would ratter not as this is not something that i need to take care off. I could have gone over everything if Bruno would have just looked into my eyes and say a sincere sorry. I feel discussed that after 12 years in the business, a masters degree in hospitality and being the GM of a small posh boutique hotel for 4 years, i went to Lisbon to be treated as a homeless that is trying to rip the hotel off. I will stop here as this make me angry as am i writing this review. Besides this unfortunate events, the hotel is not that bad, a bit noisy in the morning from people slamming the doors and the ac does not work, even do there is a thermostat in the room it will give you the same temperature no mater how you set it up. Housekeeping was nice, specially after our complain. Breakfast was lovely and to be honest the girl in breakfast and they guy who checked us in where the only one who smiled and said hello or good morning. The patio in the garden is nice as you can have a coffee and a smoke. The hotel was pretty cleaned, not enough for the trained eye but as they are processing and it's very busy they don't care a lot. Well that's almost all as i don't want to carry on and reveal any other details that some other guest my try to take advantage and rip off the hotel. I will personally never book that hotel again and will not recommend to anybody else. PS: heard most of the staff members have been to the HEARTIST training more then once. don't feel like it!…

Date of stay: May 2019

Value

Cleanliness

Service

Trip type: Travelled as a couple

Dear Guest, Thank you for taking the time to share your feedback. Regarding your comments let me inform you that all bookings arriving after 18h must have a guarantee and in your case was not given with your card, for that reason you didn't have the room typology that you reserved. Relative to the state of the room was we apologized and presented the best solution for that reason there was no reason to offer us the stay as you wanted. As for the rest of the comments I will not add anything because in my view we talked and everything was resolved. Your comments about me and my team do not review the ratings made by thousands of other guests. I am available for any clarification. Thank you and my regards. Bruno Guerreiro Diretor

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Hi there, I'm just wondering is this hotel close to the Nos Alive festival please and are there shuttle buses provided to and from the event please? Thankyou

Bom dia, O Hotel tem cofre nos quartos ou na receção? Qual o tamanho? Cabe um portátil de 21cmx31cm? Obrigado

Boa tarde, vou correr a meia maratona dos descobrimentos, gostaria de saber se o hotel é de fácil acesso à praça do império e se o hotel tem refeições pós café da manha. Obrigada!

Boa tarde estimada cliente. O hotel acessos fáceis para a praça do império e tem como opção o Bus nº714 como transporte público. Mais informo que o hotel tem serviço de bar e snacks 24 horas. Ficamos aguardar sua visita e desejamos uma ótima estadia. Cumprimentos. Bruno Guerreiro

Dall'hotel quale mezzo si deve prendere per raggiungere il centro di Lisbona? Oppure avendo una macchina dove è meglio andare per parcheggiare e poi visitare Lisbona? Grazie

A 200 mt dall'Hotel c'è un bus che porta direttamente in centro. Io non avevo auto per cui dove parcheggiare non ho la minima idea

Boa tarde gostaria de saber o valor de jantares no alfragide hotel?

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123

"At the rear the rooms are somewhat quieter, but I slept very well at the front side."

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"No big difference depending on the room"

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"Comfortable but noisy"

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"Top Floor with view over camping park."

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"all are fine, they have 3 dubble windows"

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PRICE RANGE

€ 47 - € 71 (Based on Average Rates for a Standard Room)

LOCATION

PortugalCentral PortugalLisbon DistrictAmadora

NUMBER OF ROOMS

129

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Frequently Asked Questions about Ibis Lisboa Alfragide

Which popular attractions are close to Ibis Lisboa Alfragide?

Nearby attractions include Igreja da Sagrada Familia (0.9 km), Cinema City Alegro Alfragide (0.9 km), and Alegro Alfragide (0.9 km).

See all nearby attractions.

What are some of the property amenities at Ibis Lisboa Alfragide?

Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.

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What food & drink options are available at Ibis Lisboa Alfragide?

Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.

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Is parking available at Ibis Lisboa Alfragide?

Yes, free parking, a parking garage, and paid private parking on-site are available to guests.

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What are some restaurants close to Ibis Lisboa Alfragide?

Conveniently located restaurants include Madame Gaufre, Casa da Amendoeira, and Adega Típica O Gato Preto.

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Are any cleaning services offered at Ibis Lisboa Alfragide?

Yes, dry cleaning and laundry service are offered to guests.

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Are pets allowed at Ibis Lisboa Alfragide?

Yes, pets are typically allowed, but it's always best to call ahead to confirm.

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Which languages are spoken by the staff at Ibis Lisboa Alfragide?

The staff speaks multiple languages, including English, Spanish, French, and Portuguese.

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Are there any historical sites close to Ibis Lisboa Alfragide?

Many travellers enjoy visiting Mosteiro dos Jeronimos (3.0 km), Castelo de S. Jorge (6.6 km), and National Palace of Queluz (5.2 km).

See all nearby attractions.

Is Ibis Lisboa Alfragide accessible?

Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.

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Ibis Lisboa Alfragide Hotel, Amadora

Ibis Lisboa Alfragide

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