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Sheraton Okinawa Sunmarina Resort

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Sheraton Okinawa Sunmarina Resort
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512 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Okinawa Sunmarina Resort
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Showing 99: English reviews
Reviewed 18 September 2016 via mobile

The location of this hotel is great! A family mart (convenience store) a short walk, great beach, burger store across the street and wonderful location on the island as its in the middle. The staff is great, rooms exceptionally clean. Breakfast buffet is descent, especially like the secluded children's area which places the pressure off families and small children integrating...

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Helpful?
2Thank HY216
Management response:

Dear “HY216”, Thank you for staying with us and for sharing your holiday experience. We appreciate your many kind words that encourage our team members to always try their best in serving our guests with friendliness and professionalism. We are sorry to hear that your child was sick throughout your stay, and hope he/she has recovered well. The long awaited...

Hong Kong
Reviewed 17 September 2016 via mobile

I have stayed here with my husband for 4 nights. Pros: Location ~ It's located in the middle of the island. Drive to the Nago/ Naha around 1 hr. Family mart is nearby. Walk around 5 mins. Breakfast ~ Variety foods and drinks. Beach ~ Free chair and umberlla for hotel guest. Just show your room key / quote your...

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Helpful?
1Thank EstherW
Management response:

Dear “EstherW”, Thank you for spending your holiday with us at Sheraton Okinawa Sunmarina Resort. We hope that your time with us at the resort and on the island was pleasant and memorable. Please come and stay with us again when we will be offering even more activities that can also be enjoyed during the winter months. We look forward...

Seoul, Seoul, South Korea
Reviewed 16 September 2016 via mobile

All the hotel staff (from front office, restaurants, to outside the beach) were friendly and took pride of their jobs. They were knowledgeable and extremely helpful, which made them very professional in the hospitality field. The hotel had an ongoing construction, but it did not bother us at all as our room was facing it. We could barely hear noises....

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Helpful?
1Thank Joy L
Management response:

Dear “Joy L”, Thank you for giving us a full score review! We are happy to know that your stay was enjoyable. Thank you also for the many kind compliments which really help make our team confident and keeps them motivated to achieve our goal of becoming the best resort on the island. We apologize for the inconvenience caused by...

Hong Kong, China
Reviewed 3 September 2016

We spent 6 days at the Sheraton Sunmarina and we enjoyed our stay thoroughly. The staff is very friendly and helpful and the property has a gorgeous location. The rooms are quite spacious as well. There is a water park next to the beach for the kids and an indoor painting workshop as well which is good for kids. The...

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Helpful?
2Thank Saikat36
Management response:

Dear “Saikat36”, Thank you for staying with us and for taking the time to share your holiday experience. We are happy to know that your children had fun expressing themselves at one of our newest activities, the “Wall of Expression”. There will be lots more activities to offer once the new facilities are complete, and look forward to your return...

Hong Kong
Reviewed 11 August 2016

The outlook of the hotel is awsome, we had booked a room occupied for four persons, but it is totally below what I expected. The room is a bit smelly, It is a twin room size but just open the sofa bed for the extra bed. U can imagine how small the room it is. If I know they just...

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Helpful?
2Thank DSYU
Management response:

Dear “DSYU”, Thank you for spending your family vacation with us at Sheraton Okinawa Sunmarina Resort. We are sorry that the room seemed to be small for you, but please know that the majority of our rooms are 36 square meters in area and can accommodate up to 4 persons, with 2 main beds, 1 extra bed and 1 sofa...

Hong Kong, China
Reviewed 3 August 2016 via mobile

It was not as good as our expectations. The beds were small and many leaves at the beach that day while we were swimming... There were no noise like others travellers commented at our stay... The breakfast were good, and the concierge offered kids to feed the fish with their fish food, this made the kids very exciting...

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Helpful?
1Thank kylie23705
Management response:

Dear “kylie23705”, Thank you for staying with us and we are sorry to learn that our standards were not up to your expectations. The lobby saltwater pond is one of our unique features and is very popular amongst our guests of all ages. All of our new facilities are expected to open by the end of this year so we...

Odense, Denmark
Reviewed 31 July 2016

This is far from Sheraton standards. The hotel is like a charter tourist hotel with a feeling of cheep all inclusive buffet. The general design is outdated and the furnitures is not worth a dollar. They are doing a sound and light show in the lobby in the evenings. Loud and a bad try for an improvement . The only...

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Helpful?
Thank ottowagner32
Management response:

Dear “ottowagner32”, Thank you for choosing to spend your summer holiday with us at Sheraton Okinawa Sunmarina Resort. We are sorry to learn that your expectations were not met with our facilities and services. Since our re-branding in June, we acknowledge that we still have a lot to learn, and are working on enriching the quality of our services, especially...

Hong Kong
Reviewed 28 July 2016

This hotel is the 2nd one we chose in Okinawa, comparatively to our 1st hotel and beach resorts we have stayed in other destination, I can say it's the worst we have. We booked the hotel in half year ago, we were noticed that there's construction work carried to enhance the property but there's no mention "ALL POOLS" are closed...

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Helpful?
1Thank Flo_Mak
Management response:

Dear “Flo_Mak”, Thank you for staying with us and we are sorry to learn that your experience with us was not up to your expectations. We deeply apologize for the inconvenience caused due to the pool closure. We have had the notice posted since February but will further work on ensuring that the notices are clearly indicated and noticeable when...

Hong Kong, China
Reviewed 25 July 2016

Just entering the hotel, I was attracted by its design. I was like visiting an aquarium. There are various kind of fishes in the different fishponds at the ground floor of the hotel. Kids are allowed to feed the fishes. There is a game room and a painting room for kids and there are sea travel activities for kids of...

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Helpful?
Thank Chris F
Management response:

Dear “Chris F”, Thank you for your kind compliments and for letting us know that your stay with us was satisfactory. Our building structure, designed with an image of a cruise ship, and the saltwater fish pond definitely help create a unique resort atmosphere. We are happy to know that your children got to meet our friends in the pond...

New York
Reviewed 20 July 2016 via mobile

The Sheraton Okinawa Sunmarina was recently reopened and the property has some really nice features going for it: very nice entryway with a man-made pond, secluded beach that is family friendly and minimal waves. Note thought that the property is also undergoing renovations and even though the renovations were not really loud (or maybe we were not in the hotel...

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Helpful?
Thank TravelMuch?NewYork
Management response:

Dear “TravelMuch?NewYork”, Thank you for staying with us at Sheraton Okinawa Sunmarina Resort. We are happy to know that your family enjoyed our lobby saltwater pond and the beach, which are both features that make our hotel unique. We are indeed, in the process of building a new guest wing, wellness center consisting of an indoor pool, gym, spa and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Sheraton Okinawa Sunmarina Hotel is a luxury resort located beachfront at Onna-son, approximately an hour's drive from Naha Airport on Route 58. All rooms have a magnificent ocean view, and the hotel provides a choiceful range of marine and beach activities. ... more   less 

Additional Information about Sheraton Okinawa Sunmarina Resort

Address: 66-1 Fuchaku, Kunigami-gun, Onna-son 904-0494, Okinawa Prefecture (Formerly Sunmarina Hotel)
Region: Japan > Kyushu-Okinawa > Okinawa Prefecture > Kunigami-gun > Onna-son
Price Range: ₹ 8,053 - ₹ 29,277 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Okinawa Sunmarina Resort 4*
Number of rooms: 246
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Travelocity, Agoda, Ctrip TA, Rakuten and JAPANiCAN so you can book your Sheraton Okinawa Sunmarina Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Sun Marina
Sheraton Okinawa Sunmarina Resort Okinawa Prefecture/Onna-Son, Japan
Hotel Style:
#6 Romantic Hotel in Onna-son
#7 Spa Hotel in Onna-son
#8 Luxury Hotel in Onna-son
#8 On the Beach Hotel in Onna-son
#10 Family Hotel in Onna-son
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Okinawa Sunmarina Resort staff and other travellers.
17 questions
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Questions? Get answers from Sheraton Okinawa Sunmarina Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“high floor wins. Rooms nearer the beach provide better sea view.”
 of 5 bubbles Larryscyu, 5 Dec 2016 | Read review
“All rooms have a sea view but the higher the better the view.”
 of 5 bubbles OlddogHK, 27 Nov 2016 | Read review
“High floor is better for the view. hotel aligh to west-east, if you want to see nice sunset from room should ask for west side.”
 of 5 bubbles bou156, 12 Oct 2016 | Read review
“maisonette rooms are recommended.”
 of 5 bubbles Saikat36, 3 Sep 2016 | Read review
“Higher Floor with better view, but both side got construction work and not facing directly to sea, so it's not the best seaview anyway”
 of 5 bubbles Flo_Mak, 27 Jul 2016 | Read review
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