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Hotel Sierra resort Hakuba

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Hotel Sierra resort Hakuba
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397 Reviews from our TripAdvisor Community

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Showing 154: English reviews
Durban, South Africa
Reviewed 27 December 2015

We were a group of 10 from South Africa and we were absolutely blown away by the service at Sierra Resort. The resort is absolutely beautiful and we thoroughly enjoyed the Onsens as well as the complimentary food, drinks and lounges. The staff were absolutely wonderful and did their best to accomodate all our requests and ensure we had a...

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Helpful?
Thank nabilaqwet
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you for your positive review! We hope you had a great time with your family in our resort and we are looking forward to meeting all of you again. Best regards, Michelle

Shanghai, China
Reviewed 24 December 2015

The hotel offers free pick-up & drop-off service to/from Hakuba Train Station. We were warmly welcomed by the friendly staff and some very tasteful light meal which is free of charge. The hotel is located in a quite hill away from the town center. Very big room compared to typical room size in Japan. Another highlight is the "onsen" service...

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Thank Fred_Yuanxin_Zhang
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you for taking the time to review our resort. We hope you had a relaxing and enjoyable holiday in Sierra. And, we hope to have another opportunity to serve you in the future. Best Regards, Michelle

Mackay, Australia
Reviewed 17 December 2015 via mobile

Sierra Resort delivered in every way I though possible. Private Onsens were amazing and a definite highlight after days of snow boarding / skiing. Breakfast included was great and the free snack bar for lunch for welcomed in the cold weather. Staff were incredible. So friendly, professional, helpful. Don't have a bad thing I could say. The resort as a...

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Thank coopytroop
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you for your positive comments! We hope you really had a wonderful experience in our resort. We are looking forward to meeting you again. Best Regards, Michelle

Wellington, New Zealand
Reviewed 16 December 2015

森の中になるリゾートでとても開放的です。部屋も普通のホテルよりかなり広めなのでゆったり部屋でくつろぐこともできますがロビー近くにあるラウンジではゆったりしたリクライニングチェアに座って読書したりするのに最適です。 今回はスノーボード目的で白馬にきたのですが初日に膝を痛めてしまいましたがスタッフがすぐに氷や湿布など用意してくださりました。翌日には地元の整形外科まで連れていってくださり、大変助かりました。 温泉は広々としていて湯質も良かったです。古民家を移築して作ったということで大変おもむきがあり素敵です。朝食もビュッフェで和食、洋食と選べるのであきません。クリスマス前なのでホテル全体がデコレーション・ライトアップされてとても素敵です。ホテル敷地内を散歩したりするのもおすすめです。 また、白馬村やスキー場へ無料のシャトルバスがあるので大変たすかりました。サービスもきめ細かく、英語が話せるスタッフがたくさんいるので外国人のお客さんも満足そうでした。 今回は膝痛めてしまったのでスノーボードができなくなってしまいましたが来年もまた滞在したいと思います。 We're staying here for 5 days as our snowboarding trip. I was amazed that the majority of staff speak English and they are capable of accommodate guests from various countries. The service is excellent and the shuttle bus service took us everywhere to ski fields and into down town. I injured my knee and the...

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Thank yogisurf2015
SierraWork, Front Desk Officer at Hotel Sierra resort Hakuba, responded to this review

Dear guest, Thank you very much for your review. We hope you had a great time in Sierra resort Hakuba. It is really relaxing to soak in Japanese style bath "onsen" after a long day skiing/snowboarding. We look forward to another opportunity to meeting you, and once again, thank you for your positive comments! Best Regards, Michelle

Hong Kong
Reviewed 15 August 2015

Sierra Resort was a very nice hotel and a very suitable base for our family ski holiday. We will return again for skiing for sure: we’re planning our return. It must be great for summer holidays, too. The cost was very reasonable. Many of the staff spoke very good English, but if they didn’t they’d get someone who did, and...

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8Thank jdf21st
Reviewed 4 August 2015

Me and my friend spent 2 nights at this hotel. We had some trouble arriving because we didn't have a working phone to contact the hotel to come and pick us up and ended up having to walk for an hour at night time to get there. The hotel staff were super nice, they even gave us a glass of...

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1Thank Alberto B
sierraHAKUBA, Front staff at Hotel Sierra resort Hakuba, responded to this review

Dear Alberto B, Thank you very much for stay with us. Thank you for you did not give up the far way. We so surprise hearing from night staff. Please for next time contact us before you arrive or get off at Hakuba station there have public phone. We are looking forward to see you next year! Thank you very...

New York City, New York
Reviewed 25 May 2015 via mobile

This is my first time staying in a countryside resort in Japan. Initially I didn't expect much especially I knew we had to get up early the next day for our Tateyama trip but now I just wish that we had planned more time staying here during our visit. We stayed on the first floor facing the forest. The view...

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1Thank Suki C
SierraWork, front desk at Hotel Sierra resort Hakuba, responded to this review

Dear Mr.Vivian C, Thank you for your staying with us! We are happy to you enjoy here, we hope that we can see again;) Sae

Reviewed 16 May 2015 via mobile

My husband stayed at the resort towards the end of our honeymoon. It was a perfect fit! The flower gardens were in full bloom with the snow capped mountains in the background! The hotel ground is huge fully equipped with relaxing Japanese baths. Although there are separate baths for males and females, it is worth a dip. The rooms are...

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2Thank Nisha A
SierraWork, Front desk at Hotel Sierra resort Hakuba, responded to this review

Thank you for your staying with us. It was wonderful with the honeymoon! We are looking forward to see you again;) Sae

Queensland, Australia
Reviewed 6 May 2015

Have you ever got a tiny Japanese present, where the precision and care of the wrapping is so amazing it makes whatever is inside irrelevant? Well I haven't but I've seen people who have - and been jealous of them. But now I have stayed at Sierra Resort in Hakuba, I need never be jealous again. I have lived inside...

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3Thank robinandwillow
SierraWork, Front desk at Hotel Sierra resort Hakuba, responded to this review

Dear Mr.robinandwillows, Thank you for your staying with us! We hope to see you again;) Sae

Reviewed 28 April 2015

Free shuttle bus to the snow fields and train station. Friendly and helpful staffs. Nothing like coming back to a hot onsen and foot bath after a day out on the slopes. Cannot fault anything about the resort.

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2Thank ku n
SierraWork, Front desk at Hotel Sierra resort Hakuba, responded to this review

Dear Mrs. ku n, Thank you for your staying with us! We are happy you enjoy onsen. We are looking forward to see you,again! Sae

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Spa
  • Breakfast included
  • Pool
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Spa
  • Hot Tub
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
we have the largest class of rooms & original hot spring in hakuba.and we serve for you perfect pickup & drop off.Best for family: kids for free. Jr.suite have 2bed rooms.Best for lovers: Grand Twin & Double room are 36m2.Double room's bed is kind size(183cm). All rooms have a jet bus and Free wifi. ... more   less 

Additional Information about Hotel Sierra resort Hakuba

Address: Mizubasho Onsen, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
Region: Japan > Chubu > Nagano Prefecture > Kitaazumi-gun > Hakuba-mura > Hakuba happou Onsen
Price Range: ₹ 10,000 - ₹ 29,935 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Sierra resort Hakuba 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Sierra Resort Hakuba Hotel Hakuba-Mura
Hotel Style:
#1 Onsen Hotel in Hakuba-mura
#1 Family Hotel in Hakuba-mura
#1 Ski-In / Ski-Out Hotel in Hakuba-mura
#1 Luxury Hotel in Hakuba-mura
#1 Spa Hotel in Hakuba-mura
#8 Best Value Hotel in Hakuba-mura
#10 Romantic Hotel in Hakuba-mura
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Sierra resort Hakuba staff and other travellers.
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Questions? Get answers from Hotel Sierra resort Hakuba staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose rooms that are radiantly heated with in the floor hot water and could be augmented with hot force air.”
 of 5 bubbles chungsenl, 16 Mar 2017 | Read review
“Junior suite is great if you're a 2 adult, 2 child family”
 of 5 bubbles 6ethere, 26 Feb 2017 | Read review
“Great for skiing holidays!”
 of 5 bubbles jdf21st, 23 Jul 2016 | Read review
“There are only 2 types of rooms-2 beds and 4 beds. All of single rooms are located in one wing & the suites are located in a different wing”
 of 5 bubbles Fr0mHawaii, 29 Mar 2016 | Read review
“do not forget your towel when going to the onsen , there are non there :)”
 of 5 bubbles anamorar8, 29 Mar 2016 | Read review
5 of 5