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Travellers' Choice 2018 Winner
Certificate of Excellence
Boutique hotel featuring Japanese and Western rooms with an opulent restaurant, lounge and bar area. Also modern two storey self contained Chalets with the convenience and support of the Phoenix Hotel concierge .
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Property amenities
Shuttle Bus Service
Free Parking
Free High Speed Internet (WiFi)
Laundry Service
Multilingual Staff
Self-Serve Laundry
Airport Transportation
Hot Tub
Tennis Court
Non-Smoking Hotel
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Room features
Non-Smoking Rooms
Air Conditioning
Refrigerator in room
Family Rooms
Good to know
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Reviews & more
25Room tips
Traveller rating
  • 102
  • 19
  • 3
  • 1
  • 2
Time of year
Traveller type
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  • English
Show reviews that mention
Being lucky and having seen more snow than any English man deserves to I can compare this with maybe 20/30 other Ski hotels and its the best all round in terms of location , amenities , rooms and food.

Sophisticated without being pretentious and relaxing without being too quiet
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Will keep it short.........
Spent a few days here mid march for some spring boarding.
Met some great people as well as being taken care of by the AMAZING staff.
Everything was within walking distance. Shuttle buses are also very close.
Room was a bit small but manageable. Nice h
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we stayed here with our 3 young daughters... the managers are so lovely, they arrange our dinner time (after skiing with 3 kids, I have no energy to think of dinner!) and Sally with open arms open all the kindness to help us with this, even dropping us to the resto..

I feels mo
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We spent a week at Phoenix Cocoon (self-contained 3 bedroom chalet) and the place was absolutely exceptional; a beautiful 2-storey timber frame house completed kitted out with everything you could possibly need; big spacious drying room as you walk in, big bedrooms and bathrooms
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Response from sally w, Guest Relations Manager at Phoenix Hotel
Responded 15 Mar 2018
Dear Coco, We are delighted you enjoyed the comforts and amenities of the gorgeous Phoenix Cocoon! We are very happy that you found it to be not only comfortable but very suitable for the needs of a group of friends on a fabulous snow holiday. We appreciate your feedback as we always strive to provide not only what our guests need, but what they are unaware they need - and of course in the case of anything unforeseen arising we are happy to assist (I do hope your friend has recovered swiftly)! We look forward to welcoming you all again soon! Warm regards
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This was our first visit to Hakuba and after a hectic few weeks prior to leaving for Japan, we hadn't managed to do any research for things to do and place to eat. I'm so glad we didn't. The recommendations and service we received from the staff at Pheonix was beyond amazing. Bef
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Response from sally w, Guest Relations Manager at Phoenix Hotel
Responded 4 Mar 2018
Dear Kate, We are so glad we were able to make your trip to Hakuba so unforgettable. We do try to facilitate our guests enjoyment of not only the snow, but the local cuisine and culture. Thank you for your feedback regarding the rooms - we will continue to refine our offering with improved pillows and noise control - we are always able to double up on the futon beds to provide more comfort if requested. The Chalets are gorgeous and perfect for a group of friends, particularly now you know your way around. We offer complimentary supermarket shuttles so you can stay in and cook or go out as preferred and you can be very independent while still accessing the support of the concierge services in the Phoenix Hotel. We look forward to welcoming you back soon Thank you Sally
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Album Categories
All photosTravellerRoom & SuiteDining
Photo provided by managementPhoenix Hotel
Superior Japanese with Ensuite
Standard room
Our room made up for the night
Photo provided by managementPhoenix Hotel
Japanese/Western Combination
what does shared bathroom mean in the Japanese style rooms in the hotel? Is there a sink and a toilet in the room or nothing at all?
Some of our Japanese rooms have a toilet and vanity basin and some have a full ensuite. All rooms have access to a seperate male and female shower and mist sauna room and also to a seperate male and female onsen.
-1 votes
Just wondering, what is the location of this hotel to ski slopes, how far to walk and how far in transport? Thanks!
Hello, the closest lift point to the Phoenix Hotel is about 350 metres, the Kokkasei lift on Happo One. However we run free shuttle services for our guests convenience every morning to a number of the ski lifts.
1 vote
"You can't go wrong with a chalet. Maximum enjoyment & privacy."
"Beds are a bit firm - only one pillow per bed (suggest asking for extras)"
"If you want a traditional bed, then don't select a Japanese style room."
"Highly recommend where we stayed: three bedroom chalet called Asama."
"Dont be affraid of the futons , there are extra in the cupboard in your room ."
US$ 162 - US$ 992 (Based on Average Rates for a Standard Room)
JapanChubuKoshinetsuNagano PrefectureHakuba-muraHakuba happou Onsen
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