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Hakuba Luna Hotel

0.6 km from Hakuba-mura centre
  • Free Wifi
  • Free Parking
  • Breakfast included
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Apr 2 Apr 3
1 room, 2 adults, 0 children
4777-1 Wadano, Hokujo, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
Name/address in local language
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    Reviews
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    All reviews sakka lift games room rec room a small convenience store drying room pinball machines free laundry room free washing friendly place to stay family suite washers and dryers two teenage boys dvd library king size forest area bunk beds a couple of minutes walk home away from home table tennis heating system
    Reviewed 2 weeks ago

    We were told Hakuba Luna had a make-over in 2016 and now includes en suite bathrooms in all rooms. The hotel is located in the Wadano forest area, about 100 metres from the Sakka ski lifts at Happo One mountain. The free shuttle to other...More

    Helpful?0
    Reviewed 11 February 2017

    We arrived at. Luna with our young adult offspring at 3am to find a warm welcome with warm rooms warm,lights on and instructions regarding breakfast clearly explaind. Breakfast was excellent btw! This service was continued throughout our stay and David was brilliant with his advice...More

    Helpful?0
    Response from David C, General Manager at Hakuba Luna Hotel

    Thank you very much for the warm feedback - we are so glad you enjoyed your stay with us, and we look forward to welcoming you back in the future.

    Reviewed 10 February 2017

    We really enjoyed our stay at Luna- it exceeded our expectations and we felt very fortunate to have stayed there. Luna is a very comfortable, convenient and friendly place to stay. David, the manager, and his wife Yumi and staff made us feel welcome, often...More

    Helpful?0
    Response from David C, General Manager at Hakuba Luna Hotel

    Thank you very much for the feedback - we are so glad you enjoyed your stay with us, and I will be sure to onpass your kind comments to our staff. We hope you will have the chance to come back!

    Reviewed 25 January 2017

    Great friendly hotel with a nice ski lodge feel. Great for families. English speaking staff were very helpful and the restaurant had consistently good food which was reasonably priced. Right next to the Sakka part of the mountain, only a 50m walk down the road...More

    Helpful?1
    Response from David C, General Manager at Hakuba Luna Hotel

    Thank you for the kind feedback! We are glad you enjoyed your stay with us and hope to see you here again.

    Reviewed 9 January 2017

    We had the wonderful experience of staying in the Solar Chalet B which is managed by the Luna Hotel in Hakuba.The Chalet was luxurious and had every possible thing you could imagine, making our stay very, very comfortable. What made the experience the BEST by...More

    Helpful?1
    Response from David C, General Manager at Hakuba Luna Hotel

    We'd like to thank you for your comments. It's our first year managing the Solar Chalets and it's good to know you enjoyed your stay there. Our team at the Luna really appreciated the positive feedback on the restaurant and bar. We hope to see...

    About
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Restaurant
    • Breakfast included
    • Room Service
    • Free Parking
    • Bar/Lounge
    • Hotel Amenities
    • Breakfast included
    • Room Service
    • Free Parking
    • Room amenities
    • Air Conditioning
    • Things to do
    • Restaurant
    • Bar/Lounge
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    Photos
    Hotel & Grounds (5)
    View from Room (4)
    Room/Suite (4)
    Nearby
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    Nearby Attractions
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    Hakuba
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    1.00 km away
    Questions & AnswersAsk a question
    hmsh8
    Do you guys pick up people from Nagano the bullet train station ? Or is there another way to get to the hotel?
    9 December 2016|
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    Laurinda A
    Thank you for your answer to my first query about onsens. That was very helpful. I have been trying to make a booking request but I am having trouble doing it. I wish to book a room for 2 people from 18/1/16 to 30/1/16. I would like a superior twin with ensuite if possible. On several sites I can see that there is one available from the 19/1/16. Could we stay in another room for the first night and then transfer to the twin from the 19th? I have also put in a request through Japan Ski Experience. Thanks for your help Laurinda
    27 July 2015|
    Answer
    Response from David C | Property representative |
    Hello Laurinda, Thank you very much for your enquiry. Certainly you can stay in a Superior Triple with ensuite the first night then move over to a Superior King/Twin with ensuite for the rest of your stay. If you prefer... More
    0
    Votes
    Laurinda A
    Would you tell me if there is an onsen type bath in the hotel? And is there a public onsen nearby?
    25 July 2015|
    Answer Show all 2 answers
    Response from David C | Property representative |
    Thank you very much for your query. Whilst The Luna Hakuba Hotel does not have a onsen bath itself, we do have several excellent baths close by. A twelve minute walk in one direction will take you up to Azekura Sansou... More
    0
    Votes
    Room Tips
    "Perfect for family holiday requirements."
    t0msydney, 1 month agoRead review
    "We didn't stay in the hotel but in a luxurious Chalet nearby managed by the Luna Hotel staff."
    Mellie726, 2 months agoRead review
    "Big rooms for families."
    Jake S, 11 months agoRead review
    "Although it has Wifi it was of poor quality and often didn't work"
    Contractor22, over a year agoRead review
    "Family room is fantastic...but get in quick, currently there is only one"
    Mf99ccd, over a year agoRead review
    "Upstairs with view and private bathroom"
    Jeffrey H, over a year agoRead review
    "No in-house Onsen, but plenty around. Try the private one up the road. I was so relaxed, I was inspired to..."
    Rob N, over a year agoRead review
    "get a room with ensuite, otherwise shared bathroom facilities."
    Renee G, over a year agoRead review
    "A room on the right side may mean you get more sleep as there are no curtains and the sun woke us early each..."
    BILMARAUS, over a year agoRead review
    "Get the family room if you have 2-3 kids."
    Simon L, over a year agoRead review
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