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Aqua Alpine Hakuba

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162 Reviews from our TripAdvisor Community

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Showing 155: English reviews
Reviewed 3 weeks ago via mobile

Spent a fabulous week at Aqua Alpine in Hakuba over Christmas and although the weather wasn't perfect, the staff and our accommodation were.... the team were phenomenal and could not have been more efficient, courteous and helpful. And to top it all, great value for money. An amazing experience for our girls being their first time on the slopes. Without...

Thank JWallace
Reviewed 3 weeks ago

Exceptional service from all staff. Made my two daughters very welcome and we had a great first trip. Shuttle service was excellent. Food and accommodation first class. Will definitely be back. Location was very convenient.

Thank Shane C
Reviewed 25 August 2016 via mobile

My brother and I stayed in one of the cabins. The cabin was breathtaking. We had a little igloo out front. The staff had outstanding customer service. Games nights and burgers was brilliant. The hotel shuttle to local attractions and slopes made getting around easy. Plus the staff gave great advice regarding best gear, slopes, and weather. The girls at...

2Thank Melissa W
Reviewed 29 February 2016 via mobile

It was our first time in Hakuba and we had a great time. The team at Aqua took care of everything including ski lift passes, ski hire and lessons. They picked us up from the bus and drove us to the ski lifts every morning. We had a lovely buffet breakfast each morning and ate in the restaurant at night...

Thank Leah H
Reviewed 15 February 2016

Wow, these guys could not be more attentive to all of your needs. From the moment we were collected from the bus stop upon arrival to the time of check-out, we were made feel most welcome and no request was too much. As first timers to Hakuba, Aqua Alpine would be our recommendation for a family stay. We loved the...

Thank Wayne G
Melbourne, Australia
Reviewed 9 February 2016

The Aqua Alpine was amazing. It is in a superb location, 300m to the bottom of the ski lifts, and within 5 minutes walk of quite a few restaurants and bars. The staff here are incredible. The manager Josh is so helpful, and will do whatever it takes to make sure your stay is great. He is obviously very careful...

1Thank DarrenMilne
Hong Kong, China
Reviewed 31 January 2016

Stayed there based on a friends recommendation and we were not let down. From the moment we arrived we felt like we were the only people staying at the lodge. Yes the place was busy and we mingled with other guests at the bar and restaurant, but service wise the staff went out of their way to make it feel...

1Thank Kevin L
Reviewed 10 January 2016

Fantastic hotel with spacious rooms, great communal lounge with fireplace, fabulous restaurant for dinner and breakfast. By far though, the best feature is the amazing service - nothing is too hard - from transfers to and from any ski slopes or shops or station to advice on where best to ski. We left some clothes in the dryer and they...

Thank Katherine H
Reviewed 4 January 2016 via mobile

Served good steak, but the group dinner one night was mmiserable and expansive - tiny portions at the center of each large plate. Friendly service suddenly turned frigid when we shortened our stay and asked for transport assistance to a better value hotel very close by.

Thank BN68
JoshuaCharles, Owner at Aqua Alpine Hakuba, responded to this review

I am sorry i would like to investigate your issues, i reviewed all our bookings and i cannot see any guests that stayed with us that moved to an near by hotel, no customers shortened their stay as well. If you stayed with us can you please let me know your booking details so i can investigate. I have lodged...

Reviewed 3 January 2016

This is a B&B type accomodation in true Aussie style. It's close to the Hakuba 47 ski slopes with a free shuttle service . The accomodation is neat but basic and food options are limited around the hotel area. The attached restaurant has themed nights. What makes this place stand out is the staff and service. They are always at...

1Thank P2S

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  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service

Additional Information about Aqua Alpine Hakuba

Address: 22203-151 Kamishiro, Kitaazumi-gun, Hakuba-mura 399-9211, Nagano Prefecture (Formerly Aqua Alpine Hotel)
Region: Japan > Chubu > Nagano Prefecture > Kitaazumi-gun > Hakuba-mura
Number of rooms: 12
Hotel Style:
#3 Family Hotel in Hakuba-mura
#3 Romantic Hotel in Hakuba-mura
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Questions & Answers

Here's what travellers have asked, with answers from Aqua Alpine Hakuba staff and other travellers.
2 questions
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Questions? Get answers from Aqua Alpine Hakuba staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in a cottage if you want your own personal ski lodge.”
 of 5 bubbles wayneg238, 14 Feb 2016 | Read review
“Bottom floor has large room with view of the snow right outside your window!”
  • View of large snow piles makes great atmosphere in room
 of 5 bubbles zied0nisr, 4 Mar 2015 | Read review
“Our mountain room had a lovely view of the snow clad landscape.”
 of 5 bubbles patrosh, 25 Feb 2015 | Read review
“We are a family of 4 sharing, and our family room downstairs was a great option. We were next to the laundry and we weren't disrupted from any noise for the whole 8 days.”
 of 5 bubbles Jo_n_the_boys, 31 Jan 2015 | Read review
“See comments above”
 of 5 bubbles sgfletch, 16 Mar 2014 | Read review
5 of 5