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NASPA New Otani

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NASPA New Otani
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208 Reviews from our TripAdvisor Community

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Showing 68: English reviews
Reviewed 1 week ago

This hotel has its own ski garden which is the best location to stay in Yuzawa. Only a few min free shuttle bus from Ecigo Yuzawa station. All of Yuzawa free shuttle bus will start or stop here at this hote as well. I can't find any better location than this hotel. Staff is very good eventhough their English is...

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Helpful?
Thank Willy M
Singapore, Singapore
Reviewed 2 weeks ago

We arrived at Echigo Yuzawa Station and took NASPA Shuttle bus. You must make a reservations for the bus prior so that the driver is aware of your arrival. Driver was kind and helpful. From the driveway to the porter to the receptionists, fitness associates and also restaurants, all of them never fail to greet you. One person in particular...

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Thank nuttybabe29
Singapore, Singapore
Reviewed 3 weeks ago

Just stayed here over Christmas and enjoyed our stay. We did not meet much english speaking front desk people though, we had to communicate in Japanese to try to explain our queries. Front desk, some were very helpful while some were not, mixed service. Room was fine and clean. Snow was amazing even so early into the ski season. Private...

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Thank teoweme
Tokyo Prefecture, Japan
Reviewed 3 weeks ago via mobile

It was my fourth visit this time. I would have liked to stay in a traditional Japanese ryokan but I am happy we chose Naspa. They are not cheap, probably the most expensive around the area. Our party consisted three generations so it was crucial to have different activities for different generations. Young ones enjoyed skiing all day. Older generations...

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Thank shibuyababe
Reviewed 4 weeks ago via mobile

This is a long overdue review. We stayed here late last December 2015 and once before in 2014. It was because we had such a wonderful time in 2014 that we returned with our extended family, assured of a great time here and we were not disappointed. Special thanks to everyone working here for the warm hospitality especially Manami and...

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Thank Harrie D
San Diego, California
Reviewed 5 weeks ago via mobile

We were happy to be here before we saw this gross things.. I asked them that you guys wash it or not then they said " we wash it all the time" so why I see this!!! Also hotel staff said this is style of lamp shade.. later he changed it with out "STYLE". OMG

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Thank ogihci
ナスパニューオータニ, Front Office Manager at NASPA New Otani, responded to this review

On behalf of all our staff at our hotel at NASPA New Otani, we would like to extend an apology for the unpleasant experience you and your family had at our hotel due to the lack of attention and ability to address these issues on our part. We are deeply embarrassed at our lack of hospitality etiquette, and we thank...

Petaling Jaya, Malaysia
Reviewed 12 May 2016

Staff: Very friendly and helpful. There was even a person who spoke in fluent English with us and which he brought us around the resort to get our skiiing gears and up to the room. He was extremely helpful and pleasant. Room: Very comfortable and big as compared to most hotel rooms in Japan. We had a great night sleep...

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1Thank soniafern
Manila, Philippines
Reviewed 21 April 2016

Am so glad my family and I spent time in Naspa New Otani. It is a wonderful hotel which I highly recommend because of its spacious rooms, great ski facilities and courteous staff. We went skiing for the first time and we were able to hire a competent and friendly ski trainor. It was fun especially for beginners as the...

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1Thank heyheymommyj
Bangkok, Thailand
Reviewed 18 April 2016

Very good service, good food, nice room and good location. This is fist time in Yuzawa, even though there is the last period of snow (all melted on ground) But GM(Mr. Teppei) take us to Gala Yuzawa and ski as we wish. We hope to stay next time while the snow much more to ski doorstep at this hotel again.

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Thank Akararas S
Reviewed 16 April 2016 via mobile

Excellent service, room, and facilities. Easy access to Gala Yuzawa and other ski places. The room is big and hotel staffs are very friendly. Hotel also provides free shuttle bus to train station and ski resorts. Private onzen room is great. We really enjoy staying at the hotel.

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Thank Pae C

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Ski-In / Ski-Out
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service

Additional Information about NASPA New Otani

Address: 2117-9 Yuzawa, Minamiuonuma-gun, Yuzawa-machi 949-6101, Niigata Prefecture
Region: Japan > Chubu > Niigata Prefecture > Minamiuonuma-gun > Yuzawa-machi > Echigoyuzawa Onsen
Price Range: ₹ 11,195 - ₹ 38,842 (Based on Average Rates for a Standard Room)
Number of rooms: 230
Reservation Options:
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Also Known As:
NASPA New Otani Yuzawa-Machi, Japan - Niigata Prefecture
Hotel Style:
#1 Spa Hotel in Yuzawa-machi
#2 Ski-In / Ski-Out Hotel in Yuzawa-machi
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Questions & Answers

Here's what travellers have asked, with answers from NASPA New Otani staff and other travellers.
2 questions
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Questions? Get answers from NASPA New Otani staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Family Deluxe Room. Spacious”
 of 5 bubbles nuttybabe29, 2 Jan 2017 | Read review
“NASPA is my family's favorite, so far.”
 of 5 bubbles aq950077, 5 Apr 2016 | Read review
“Definitely email them or call them in advance to arrange for a good room.”
 of 5 bubbles mommyoftwins2010, 29 Mar 2016 | Read review
“Ask for a room looking at the ske resort”
 of 5 bubbles 98veronicad, 25 Mar 2016 | Read review
“Family can choose 2 bedroom connecting unit. Very spacious.”
 of 5 bubbles 631shirleyl, 14 Mar 2016 | Read review
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