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Stayed last weekend. Pleasant hotel. Shower had been polished to clean and I slipped on getting in and badly bruised my ankle. Reported to front desk but no details taken. I was offered nonslip mat but it never appeared in room. Mentioned safety problem at...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Liverpool HoylakeResponded 24 August 2016
Thank you for taking time to leave a review of our property. We certainly regret the overall dissatisfaction you had experienced during your stay. We appreciate your loyalty to our brand and hotel. I certainly regret to read that the non-slip mat was...More
Typical Holiday Inn express. Very clean and comfortable with pleasant and helpful staff. Dog friendly. Breakfast was a little basic but perfectly adequate. Hoylake is a delightful and interesting town and the hotel is very close by in a very pleasant residential area.
No sleep, drunk groups, intimidated by staff and staying drunk groups ! DO NOT STAY AT THIS HOTEL. When complained to staff, complaint not dealt with, staff smirking. If you want bad experience stay here! Breakfast awful! Husband threatened when he tried to deal with...More
2 Thank Karen b
Response from IHGService, Guest Relations Manager at Holiday Inn Express Liverpool HoylakeResponded 19 August 2016
Dear Karen b,
Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We would like...More
A new hotel, everything you need for parking, comfort and access to beach and station (easy access to Liverpool from here). One minor downside is the lack of air conditioning in the bedrooms, which on one of the hottest nights of the year was difficult...More
I put a friend up in this hotel while he was recovering from an operation, and work was being carried out on his flat. He was there for 12 nights. The staff were all extremely helpful and friendly, and made what could have been a...More
US$ 78 - US$ 160 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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Rooms are OK but very typical modern commercial hotel... rather impersonal but good location and car park.
I complained about queue at check in and rather moderate breakfast. I said not very express !!!
Response from Mooseychops | Reviewed this property |
Our stay was great, staff really helpful as we arrived too late for anything. They pointed us in a the takeaway direction. Breakfast was until 10am on Sunday which was a reasonable hour. It was a buffet breakfast and overall... More
Our stay was great, staff really helpful as we arrived too late for anything. They pointed us in a the takeaway direction. Breakfast was until 10am on Sunday which was a reasonable hour. It was a buffet breakfast and overall was brilliant value for money. If I needed to stay in the area this would be my first choice.
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"Expect a real noise first thing in the morning when the seagulls wake up!"