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The Swan

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The Swan
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367 Reviews from our TripAdvisor Community

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Showing 359: English reviews
London
Reviewed 4 January 2016

We stayed at this hotel on Boxing Day night, following a family gathering. We'd visited the pub previously, which influenced our decision to stay here. When we arrived, the staff were friendly and helpful, and although our room (No.8) didn't overlook it, we had a fantastic view of the church, particularly when I opened the curtains from my bed! It...

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Helpful?
1Thank Sophie D
cathy p, Guest Relations Manager at The Swan, responded to this review

Thank you for your review. It is great to hear that you had a lovely stay with us, and thank you for your understanding at breakfast! Your congrats will be shared with the breakfast team and we hope to see you again soon. Rob and the team at The Swan

United Kingdom
Reviewed 3 January 2016

This was a New Year Break. We had had a bad experience in a previous Greene King hotel last year, which had obviously been noted somewhere, so when we booked in, we were told that everybody would really look after us this time around. And so they did. Everyone, from the Manager to the lady who did the breakfast, seemed...

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Thank Superdooper020
cathy p, Guest Relations Manager at The Swan, responded to this review

Thank you for your review. I am so pleased to hear that we helped make your start to the year enjoyable, your lovely review will be shared with Jack, Nikita and the rest of the team. We hope you will visit again soon. Rob and the team at The Swan

Halstead, United Kingdom
Reviewed 23 December 2015 via mobile

Yet again a great night at the swan. Second year we have had our company Christmas outing here and we often visit with clients throughout the year. Good food, great hospitality and fantastic hard working staff. Thanks to Nakita and her team for their efforts.

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Thank steviec234
cathy p, Guest Relations Manager at The Swan, responded to this review

Thank you for your lovely review! The team will be thrilled that you had a great time for the second year in a row! Your review will be shared with them all. Regards Rob

Plymouth, United Kingdom
Reviewed 22 December 2015

Have stayed here before and was OK, however this time total shambles , at breakfast toast and coffee turns up after finished eating , we were not alone experiencing this, reason being "I have not done breakfast before" we were told by gir(not local)l serving us !! Dinner well 40 minutes to get 2 starters that did not need cooking!...

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1Thank Johnadvice
cathy p, Guest Relations Manager at The Swan, responded to this review

Thank you for your review. I am sorry that your visit was disappointing for you, I will be sharing your review with the team to ensure that the issues you mentioned do not happen again. I do hope you will try us again. Regards Rob

London, United Kingdom
Reviewed 21 December 2015

This is a review on breakfast/bar area only:- My wife and I Visited on Saturday morning at 11am for breakfast. We were drawn in by the sign outside that read 'breakfast served until 12 noon'. There was no -one in the bar when we arrived, so found some seats. Inside the pub, it was lovely, with an open fire and...

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Helpful?
1Thank EnfMark
cathy p, Guest Relations Manager at The Swan, responded to this review

Thank you for your review. I apologise for the service you received when you visited for breakfast, I will be speaking to the team to ensure that there is no confusion and that all of our guests receive the same standard of service at all points throughout the day. I do hope you will try us again soon. Regards Rob

Barnet, United Kingdom
Reviewed 19 December 2015

The swan is a lovely hotel set in a lovely village,very friendly staff,very good food with great service,rooms are clean and roomy. the staff are very attentive and always make you feel your needs are important to them. whats not to like pay it a visit.

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Thank paulinecongdon
cathy p, Guest Relations Manager at The Swan, responded to this review

Thank you for your review. I am glad that you enjoyed your visit to The Swan and the team were attentive and catered to your needs. Your review will be shared with them, we hope to see you again soon. Rob and the team at The Swan

Reviewed 19 December 2015

Friday night stay, bar with log fire, lovely friendly staff. Meal good value, though sirloin very grissly, lamb shank very good. Great value break, room small but adequate, old building, quaint and quirky. Our third visit.

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Thank SCHARL2273
cathy p, Guest Relations Manager at The Swan, responded to this review

Thank you for your review. It is great to hear that you enjoyed your stay and found the team to be friendly, your review will be shared them all. Rob and the team at The Swan

Bournemouth, United Kingdom
Reviewed 16 December 2015

More than happy with the stay staff interacted a very enjoyable stay, it's a very old coach house so don't expect 22nd centrary but it's lovely in a really oldie worldy village Wish I could have stayed longer

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Thank Coolwaterxxx
cathy p, Guest Relations Manager at The Swan, responded to this review

Thank you for your review. I am so pleased you enjoyed your stay with us and wanted to stay longer! Hopefully next time you can! Rob and the team at The Swan

Helsinki, Finland
Reviewed 9 December 2015 via mobile

Warm welcome by Nikita at reception. Rooms reasonable for an old village pub. Not noisy considering close proximity to Stanstead airport. Good atmosphere in cosy authentic bar. Well kept beer. Standard breakfast selections cheerfully served. Would be happy to stay again.

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Thank Aidan S
cathy p, Guest Relations Manager at The Swan, responded to this review

Thank you for your review, i am pleased to hear that we gave you everything you needed at The Swan and it was enjoyable for you. We hope to see you again soon. Regards Rob

Essex
Reviewed 8 December 2015

We have been visiting the Swan for many years now, its convenient for a short break away. However this time we felt the property needed some attention, its getting very run down and the bedroom/bathroom felt as though it needed a good clean - especially the carpet! It has just been taken over by new management and I want to...

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Helpful?
Thank AnonymousEssex
cathy p, Guest Relations Manager at The Swan, responded to this review

Thank you for your review and your lovely words! We are doing some minor redecoration at the moment so please do visit us again soon to see the fruits of our efforts! Regards Rob

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
The Swan
The Swan
Cuisines: Bar, British, Pub
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included

Additional Information about The Swan

Address: The Bull Ring, Thaxted CM6 2PL, England
Region: United Kingdom > England > Essex > Thaxted
Price Range: ₹ 4,086 - ₹ 7,922 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Swan 3*
Number of rooms: 21
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Questions & Answers

Here's what travellers have asked, with answers from The Swan staff and other travellers.
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Questions? Get answers from The Swan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request rooms 3 or 4”
 of 5 bubbles 719gemmat, 9 Jan 2017 | Read review
“Try to get a room in the pub itself”
 of 5 bubbles Ben460, 5 Jan 2017 | Read review
“If you don't mind road noise go for a room at the front, lovely views.”
 of 5 bubbles , 26 Nov 2016 | Read review
“The rooms seperate from the hotel were very good,”
 of 5 bubbles davehC5499OH, 19 Nov 2016 | Read review
“some rooms in courtyard will be quieter away from the bar”
 of 5 bubbles roberth554, 16 Oct 2016 | Read review
5 of 5