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The Swan

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The Swan
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360 Reviews from our TripAdvisor Community

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Showing 352: English reviews
Reviewed 2 weeks ago

Lovely hotel, staff are amazing and really helpful. The rooms have character but bathroom needs refurbishing. Quaint little town with gorgeous building. We was in room 7 opposite the church and a busy road, the church bells chime every hour and the road gets quite busy but did not stop us really enjoying our stay.

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Helpful?
1Thank Tracey K
Reviewed 3 weeks ago

The Hotel was good gor the price, it is clean and tidy, with very helpful staff. I would stay again. The room was quiet, I did not realise that the village was on a flight plan until the next morning after I had left the hotel.

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Thank Dave H
Bedford, United Kingdom
Reviewed 3 weeks ago via mobile

Room comfortable,spacious and quiet,the rooms especially the bathroom could do with a refurbishment. Staff were friendly and we particularly felt that Joan who served us breakfast in the morning is a great asset to The Swan, she made us feel very welcome and really accommodated for our 7month olds needs. Thanks for a nice stay

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Thank KatyPrice23
Nelson Bay, Australia
Reviewed 2 November 2016

We are a older couple from australia, we have stayed at the swan 3 times now, the last in early october 2016, it is a short drive to stanstead airport, drop the rental off and catch a coach to heathrow, saves the drama of driving to london. the hotel is friendly, good beer and food in a old english pub,...

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Helpful?
Thank mudcrab1947
Blackburn, England, United Kingdom
Reviewed 1 November 2016 via mobile

Now I've visited many hotels throughout the world and many in the U.K. - but this place just says potential !!! Anthony the manager and his team couldn't do enough for our family including my two disabled parents and our elderly Labrador ! Yes the place is a a bit worn round the edges but it's got character - it's...

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Thank HENRYA150
cathy p, Guest Relations Manager at The Swan, responded to this review

Thank you for your lovely review. Of course we will have you back, it was our pleasure to look after you all! The refurbishment will be very sympathetic to the age of the building and the character will not be lost! Antony

Seattle, Washington
Reviewed 21 October 2016

Bad experience. The room reserved was different than the one they allotted first. The condition of the rooms is really junky. They claim to be close to the airport, whereas you have to spend 25 pounds each way to the hotel. Carpet is old and stained. The rooms are smelly. Bathrooms are a nightmare. I have posted a few photos...

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1Thank GrumpyAmerican
cathy p, Guest Relations Manager at The Swan, responded to this review

Thank you for your review. We are aware that our hotel is in need of some TLC and a refurbishment is just around the corner for us. Antony

Reviewed 20 October 2016 via mobile

Went to this establishment on a previous night with friends, decided to go again. Both nights were excellent, great value for money, friendly helpful staff, food piping hot and plenty of it. Friendly atmosphere, it was great to see a pub/restaurant that allows dogs. Would recommend to anyone for any occasion, we will be returning for a Sunday roast. Many...

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Thank mandikins1906
cathy p, Guest Relations Manager at The Swan, responded to this review

Thank you for your review. It is fab to hear you enjoyed your visits with us and will be back again for Sunday Roast, we look forward to welcoming you on your return. Antony

Sittingbourne, United Kingdom
Reviewed 16 October 2016

our two night stay was excellent the staff and manager were so friendly and helpful stayed on 15th and 16th october with our two scottie dogs who were made very welcome a real dog friendly hotel i understand that the hotel is to have a major revamp in january the rooms are comfortable but to be honest do need a...

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Thank robert h
cathy p, Guest Relations Manager at The Swan, responded to this review

Thank you for your review. I am so pleased that you and your 2 furry friends enjoyed your stay with us and found the team to be friendly and helpful, we look forward to your return visit. Antony

Reviewed 16 October 2016 via mobile

Have. Just visited the Swan for 4 days. The rooms are a bit tired but from December this year they are having a refurbish. As the hotel goes the staff are very helpful and nothing is to much for them. The food we found to Be very good and quick service. The location of the hotel is ideal to visit...

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Thank Railwayma
cathy p, Guest Relations Manager at The Swan, responded to this review

Thank you for your review. We are indeed having a refurbishment so you will be able to see the fruits of our labour on your visit next year, we look forward to welcoming you back. Antony

London, United Kingdom
Reviewed 12 October 2016 via mobile

The staff were friendly and helpful but the bedroom was dirty, the electric socket was loose, the toilet may never have seen bleach, the calcium build up on the tap in the sink was unacceptable and the corners of the bathroom were in desperate need of a good scrub. I understand the property being somewhat "tired" but there is no...

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Helpful?
Thank Allan H
cathy p, Guest Relations Manager at The Swan, responded to this review

Thank you for your review. I am glad you found the team helpful and friendly, but am sorry your room was not to standard, this will be addressed with our housekeeping team. Antony

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
The Swan
The Swan
Cuisines: Bar, British, Pub
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast

Additional Information about The Swan

Address: The Bull Ring, Thaxted CM6 2PL, England
Region: United Kingdom > England > Essex > Thaxted
Price Range: ₹ 3,397 - ₹ 5,435 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Swan 3*
Number of rooms: 21
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Questions & Answers

Here's what travellers have asked, with answers from The Swan staff and other travellers.
2 questions
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Questions? Get answers from The Swan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you don't mind road noise go for a room at the front, lovely views.”
 of 5 bubbles , 26 Nov 2016 | Read review
“The rooms seperate from the hotel were very good,”
 of 5 bubbles davehC5499OH, 19 Nov 2016 | Read review
“some rooms in courtyard will be quieter away from the bar”
 of 5 bubbles roberth554, 16 Oct 2016 | Read review
“Try somewhere else until it has been refitted”
 of 5 bubbles walks1, 11 Oct 2016 | Read review
“Front of hotel quieter”
 of 5 bubbles jellylacy2015, 7 Oct 2016 | Read review
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