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DoubleTree by Hilton Cheltenham

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Traveller (581)
Room & Suite (106)
Dining (54)

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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.

About

#1 of 1 hotels in Charlton Kings
Location
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Value
A lovely four-star Georgian manor house, DoubleTree by Hilton Cheltenham has 148 bedrooms, including 70 premium rooms, and parking for 170 cars. Set in spacious landscaped grounds, complete with lake, overlooking Lilleybrook Golf Course, it’s just two miles from the centre of Cheltenham, with its historic promenade and impressive Regency architecture. On the edge of the beautiful Cotswolds, it’s an ideal base for walking and Cheltenham Racecourse and the National Arboretum at Westonbirt are also close by. Relax in the Health & Leisure Club’s pool, sauna and steam room before dining on lovingly-prepared local ingredients in the Lakeside Restaurant.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Electric vehicle charging station
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Special diet menus
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
Baggage storage
Non-smoking hotel
Outdoor furniture
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Residential Neighbourhood
Languages Spoken
English
1,304Review40Q+A100Room tips
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HopkinsLJ wrote a review 17 Mar
Cheltenham, United Kingdom11 contributions3 helpful votes
Went for a day trip to the spa and to say we were disappointed is an understatement.. Firstly the biggest issue is the hygiene. Went into the steam room and afterwards we wanted to shower off so used the showers next to it and there was clearly a bug infestation particularly in the cold shower. Very gross and off putting when you are in a spa and a problem as obvious and noticeable as this going untreated is unbelievable. Will include pictures of the showers… Have visited before a few years ago and had a great time but sadly it seems to have gone rapidly downhill. There was no water available which is shocking for a spa as clearly you’re going to need to rehydrate from the sauna etc! Was told there was only water available from the machine in the gym so had to walk in there whilst in my swimming costume and a towel wrapped round me.. my partner bought a coke (there was no bottled water available in the fridge at reception) and this was £3.50 for a small bottle! Very unimpressed and no apologies from the staff about the lack of water. All in all a bad experience and we left after only an hour or so and wouldn’t return. Very unhygienic and dated.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Chris B wrote a review Jun 2023
Kidderminster, United Kingdom267 contributions140 helpful votes
Hotel's Favourite
We had a really lovely experience at this hotel over the Easter break. The rooms were clean and comfortable. The leisure facilities were excellent with a very well equipped hotel gym and a lovely pool, although a little chilly for my tastes. We had an evening meal and breakfast in the restaurant and very much enjoyed both of them. Staff across the board were very helpful and pleasant and welcoming. We would definitely use again if in the area.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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kcoltart wrote a review 5 Mar
Brighton, UK2 contributions1 helpful vote
I am so angry - even before my visit has taken place. I booked 8 rooms for 2 nights for Cheltenham race week. This cost me £11,000 which is fine . . . . until it comes time to get my receipt for the transaction!! I have made so many phone calls and been passed from the hotel reception, who can view the transaction but are not allowed to send it, through to the central reservations who can see the transaction but are not allowed to send it and then now I need to speak to group reservations who apparently are not at their desk right now. I have wasted so much time chasing this and have removed the Double Tree by Hilton from our list of hotel providers.
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Date of stay: March 2024
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Maurice Plommer, Other at DoubleTree by Hilton Cheltenham
Responded 1 week ago
Good afternoon kcoltart, Thank you for recent comments regarding your upcoming stay for your group during the Cheltenham race week. The initial reservation has been made with the groups reservation team and therefore the central reservation and hotel reception do not have access to the receipt you are looking to obtain. I have forwarded on your request to the inhouse group reservations who will be sending the transaction receipt within the next 24 hours. If we can be of any further assistance please do not hesitate to contact us
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rebecca C wrote a review 3 Mar
1 contribution
+1
I was very disappointed with my stay, from reading the reviews i expected a warm and welcoming stay which i did not receive at all. We were shocked to find the room had mold and damp over the walls in both the bedroom and the bathroom, the ventilation in the bathroom being full of dust and from what looked broken and dirty being the probable cause. The room did not look clean having the lampshades coated in a layer of dust and dirt and hairs in bath and sink. When we raised this with the staff at reception and provided photos they simply changed our room with no apology, which i must say wasn’t much better than the first as there was still visible mold and dirt. Finally thinking after a three hour drive where we could sit down, shower and relax we were greeted by a gentleman who simply opened the door with his key card and said he had been booked into this room, he simply went to reception to resolve the issue but this meant we had to lock the room on the inside concerned anyone would be able to walk into the room. This then resulting with issues with our key cards while trying to return to the room. I don't like to be one to complain but there is a series issue with the health and safety of this establishment, we didn't expect the world of this hotel as it was just a short one night stay but the bare minimum would we a room without damp and mold, and perhaps a bit of an apology. The Clock Tower restaurant was a lot better quality friendly staff and good food, where we spent most of the time to avoid the hotel itself. Didn’t bother with the food of the hotel, the spa or pool as after the state of the rooms put us off being there completely. Honestly if it wasn’t a 3 hour drive and over £100 for the room we would have drove back home.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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SiameseCats wrote a review Feb 2024
Attleborough, United Kingdom20 contributions2 helpful votes
+1
We stayed here for two nights from Sunday 25th to Tuesday 27th of February in suite 101, we were very generously upgraded by Elle-May. Elle-May was just amazing, certainly has the customer at the heart of her role. We were warmly welcomed, and promptly checked in, being Diamond members we do get the best upgrades available. The Hilton Honors rewards scheme is very good, we stayed here previously and the recognition of the Diamond membership was no where near as good. However, this time Elle-May met the standard and expectations of the Diamond guest. She was courteous, gracious, polite and clearly had the guest at the heart of the Hilton brand and what the brand represents. The suite was clean, and well presented. Breakfast is a serve yourself buffet, and was beautifully presented. Burak welcomed us on both mornings and calmly explained the help yourself buffet. He was attentive without being over bearing. The manners of some other guests never cease to amaze me, not just at this hotel, but many of the chain where guests think it’s okay to take sliced bread, bacon, sausages and make a sandwich wrapped in a napkin for lunch. We also witnessed people doing the same with Danish Pastries. I find this totally preposterous, while breakfast isn’t cheap, lunch can be purchased in many establishments including this one. FYI, there is no such thing as a free lunch. We do like two of those little pots of milk in our tea or coffee in the room and we must also mention Kat she is also an amazing member of the team and no sooner than asking for water, or milk than she was at the door delivering it, extremely prompt and efficient service. A special thank you to Elle-May and Kat who made this mini break extra special thank you for your service and professionalism throughout our stay.
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: The Cotswolds is a lovely area for walks we use the Komoot app, loads of local walks.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ben Sanders, General Manager at DoubleTree by Hilton Cheltenham
Responded 1 week ago
Dear SiameseCats, Thank you very much for the 5 star review! I'm really pleased you had a such a great stay with us. I know that Kat and Elle-May have read your comments and they were delighted you mentioned them by name. Thank you again and we look forward to welcoming you back in the future. Kind regards, Ben
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Amy wrote a review Feb 2024
10 contributions8 helpful votes
Appalled by the service received by Hilton in Cheltenham. Ordered food at the bar; saw it sat on the bar a short while later where it sat for 20 minutes with no one bringing it over; upon asking if it was ours, was told they would bring it over in 2 minutes. 15 minutes later, still no food had arrived and no apology received. Ended up asking for a refund and having no dinner. Considering we have stayed in many Hilton hotels in the past and have always found them to be reliable and great service, we would not recommend Hilton Cheltenham at all, and will never set foot in a Hilton again.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Ben Sanders, General Manager at DoubleTree by Hilton Cheltenham
Responded 1 week ago
Dear Amy, Thank you for your review. I am very sorry that your experience in the bar was well short of what we'd both expect. We've identified what went wrong on the day you stayed and tweaked our ways of working to avoid a repeat in the future. Kind regards, Ben
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gavlin wrote a review Feb 2024
5 contributions4 helpful votes
We visited the restaurant and our waitress Jasmin was really helpful and friendly. I wanted to make it special for my wife on Valentine’s Day so brought a rose and table confetti in which the staff were more than happy to help with. We had lovely food and great service
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ben Sanders, General Manager at DoubleTree by Hilton Cheltenham
Responded 4 weeks ago
Dear Gavlin, Thank you for your 5 star review and fantastic comments about Jasmin, we'll make sure those are passed along. We're really pleased you had a good Valentines experience. Kind regards, Ben
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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raynormark wrote a review Feb 2024
1 contribution
Very nice hotel. Spacious and room was lovely. Encountered a problem with faulty lock on bathroom door and then the toilet flush fell through! Staff could not have been nicer. Super quick response to try and rectify the issue. When they couldn't fix it they got us transferred to another room and commped us drinks at dinner. Could not say enough about how quick they responded and how nice they were to us. T notch staff. Thank you very much
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ben Sanders, General Manager at DoubleTree by Hilton Cheltenham
Responded 4 weeks ago
Dear Raynormark, Thank you for the 5 star review! We hope that we can be of service when you're visiting Cheltenham again in the future. Kind regards, Ben
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Delia L wrote a review Jan 2024
Lakenheath, United Kingdom3 contributions3 helpful votes
Stay away terrible hotel,no hot water or heating in our room,they brought a plug in radiator and that didn’t even work,the breakfast didn’t even warm you up that was stone cold, had plain a weekend away with a mate racing,the hotel spoiled it all
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Date of stay: January 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ben Sanders, General Manager at DoubleTree by Hilton Cheltenham
Responded 4 weeks ago
Dear Delial, We're really sorry to hear about your disappointing experience during your stay at our hotel. Please be assured hat we take your comments seriously and have taken action to rectify these issues. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a much better experience. Kind regards, Ben
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sarah S wrote a review Jan 2024
2 contributions
I visited the Spa for a full body massage in December, it was fantastic!!! Becky who did my treatment did an amazing job. Everyone I met in the Spa and Gym was really helpful and friendly. Before my treatment I went and used the pool, sauna and jacuzzi. It was lovely and relaxing, the perfect mid-week day off treat! I'm looking forward to my next treatment next week.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: Make sure you book in advance and check to see if there's any roadworks on the air balloon...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ben Sanders, General Manager at DoubleTree by Hilton Cheltenham
Responded 4 weeks ago
Dear CFsarahs, Thank you for the 5 star review! We're really pleased that you enjoyed your experience of the Spa, thank you in particular for the kind comments about Becky. We look forward to welcoming you back. Kind regards, Ben
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₹6,715 - ₹12,270 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo charlton kings, cheltenham park hotel, charlton kings barcelo
FORMERLY KNOWN AS
The Cheltenham Park Hotel
LOCATION
United KingdomEnglandCotswoldsCheltenhamCharlton Kings
NUMBER OF ROOMS
148
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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DOUBLETREE BY HILTON CHELTENHAM (Charlton Kings) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about DoubleTree by Hilton Cheltenham
Which popular attractions are close to DoubleTree by Hilton Cheltenham?
Nearby attractions include SimAir737 (7.4 km), Walks With Hawks (1.4 km), and Escape Rooms Cheltenham (5.2 km).
What are some of the property amenities at DoubleTree by Hilton Cheltenham?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at DoubleTree by Hilton Cheltenham?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Cheltenham?
Yes, free parking is available to guests.
What are some restaurants close to DoubleTree by Hilton Cheltenham?
Conveniently located restaurants include Restaurant Journey, The Mahal, and L'Artisan.
Are there opportunities to exercise at DoubleTree by Hilton Cheltenham?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at DoubleTree by Hilton Cheltenham?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at DoubleTree by Hilton Cheltenham?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does DoubleTree by Hilton Cheltenham offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to DoubleTree by Hilton Cheltenham?
Many travellers enjoy visiting Cheltenham Town Hall (3.0 km), Whittington Court (5.0 km), and Old Baptist Chapel (7.2 km).