Should have read the reviews before booking but it was a Lastminute.com so just did it. Look at the pics from others as they are accurate. If I could I would have walked out. My biggest mistake was trying dinner. It was only a chicken Caesar salad and I pointed out that it was missing the anchovies. No big deal just I looked forward to them. Waited about 10 minutes and mentioned it again. “We ain’t got any”. Not sorry we don’t have any, not can I get you something else. I said it would have been nice to have been told. I asked for a refund as the whole experience was not good. “Shut up you whinny bitch and stop your belly aching” was Amy’s response. Wow there’s a keeper and really well suited to the hospitality industry. It’s not about the anchovies it’s about the service and Amy needs to understand that a simple sorry for the inconvenience is all it takes. There is the smell of paint so maybe they are upgrading but it’s going to take a lot to sort out this mess. She sort of fits well with what is a very poor hotel all round.…
Second time I’ve stayed here…. Hotel is lovely, really mordern, didn’t have any issues during my stay. The employees are nice, breakfast is definitely worth purchasing! Bed is 10/10, so comfy and cosy that you wont want to get out of bed! Bathroom is a nice size aswell! Everything was neat and clean upon arrival. Only suggestion I have is to allow the option to purchase breakfast when you book your room online
Hotel has a great entrance and lounge/bar However the rooms are in a state of disrepair with heaters loosely secured to the wall and mould/stains/rust everywhere. Breakfast was disappointing. We arrived at 8am to find most of the food to have gone and what remained was poor. On a plus though! The Sonos in the bar area is completely unsecured so you can play whatever you feel is fit. Please avoid unless there’s no other option, I guarantee a poor nights sleep
Rooms tired and need a complete refurb. Stains on walls carpets and furniture falling apart, room dirty and just not ready and to top it all the bathroom set was Olive green in colour so we know how old that is. The road noise through the damaged window that wouldn’t close properly because it was rotten also made the room just feel dirty along with the peeling wallpaper and stained walls. Went to the restaurant early as I was feeling peckish and ordered a salad and side of chips, who puts anchovies on a Caesar Salad? Asked for Chicken as a extra and it was dry and clearly a few days old couldn’t eat it. Music from the bar played quite loudly until 10-45pm. Apart from that over charged at £60 per night next time I’ll go to a Premier Inn. Avoid if you can,
Where do I start ..the pictures on booking .com were nothing like the room we were given , our roo was filthy, smelt and had black mould on the ceiling shower head hed been held together with black tape, walls beside lamps filthy, the bed and chairs had loads white stuff all over them I just don't want to know what that was, and the radiator was covered in stuff ..avoid worst hotel I have ever stayed in ...PLEASE MAKE SURE YOU VIEW MY PHOTS I am not sure how the hotel think its acceptable to put paying customers in these rooms
As a family of 5 we booked a triple and double room. My partner and 2 children in the triple, downstairs room; myself and our baby in the double, upstairs room. What a vast difference!! The triple was modern, sleek, comfortable and beautifully decorated. The double room upstairs was old, musty smelling, hot and the shower head was held together by duct tape! The bar facilities and food, both dinner and breakfast, were fantastic. The real shining star of the hotel though, is Shirley who works on reception. Her customer service was exceptional - she even managed to get our extremely shy daughter to talk to her. She is a real gem and absolutely made our stay.
If I could give a review of zero I would! This hotel is disgusting and I do not understand how anyone could describe at as anything else! We booked through booking.com and it was very falsely advertised (not the hotels fault). However, the rooms we were given were terrible! The bathroom was very dated. The tiles were cracked, the toilet had dirt and I hate to think what else, all over it. The bath panel was covered in cracks, the shower curtain was horrendous and had definitely never ever been cleaned or replaced. There were cracks and chunks taken out of the walls. The lights in the ceiling were uncovered and therefore, dust and dirt had piled up inside the lights/ceiling. I had no light bulb in my bedside lamp and staff didn’t even seem bothered to help. The place was covered in thick thick dust and it smelt of stale smoke. I was made to feel like an inconvenience if I asked for anything. It is safe to say I will never ever return to this place again and it is my strong recommendation that no one else considers a stay there. You will be disappointed!…
Traveling for work as a young female you look for a place that is safe with parking. I booked into this hotel and went to check it. They started my trip by giving me the wrong room and key! I walked into a room which someone else was in bed and there bags where there! Went down to let reception know, not even an apology. Walking into a room with someone in it Is not nice and to be met with a staff member who's response is 'well we are fully booked tonight so I'll have to see what I can do is not good enough.' No apology, no meal compensation or even a drink. Terrible service. Secondly the room is shocking, black mold in the bathroom. Shower went from hot to cold and not to mention the pictures online are nothing like the actual room. On top of that the lock on my door doesn't even work. DO NOT BOOK. I have attached 4 pictures of what the room is meant to look like. Followed by what I have actually received. If Wish.com did hotels this is what you would receive.…
I’ve stayed at this hotel previously, my allocated room hadn’t been cleaned and the bed looked as though the previous occupant had just left, I was allocated another room which had been recently refurbished really nice & clean. On my last stay my room was absolutely abysmal with mould on the ceilings, walls, and shower curtain the bathroom taps needed replacing and the over bath shower was too low and not adjustable, there was also no bulb in the bedside lamp, as per most hotels now breakfast is charging separately, however for £90 not unreasonably I expected much better, hence to say I will not be returning.
Went to the hotel for 1 night and by the time I had got to the hotel the price of the room had changed, when I asked the staff about this as I was quoted a much lower price on the phone the staff were rude and confrontational. The room was to a good standard but because of the price change and the staff I will not be retuning.