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Bintan Lagoon Resort

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2,512 Reviews from our TripAdvisor Community

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There are newer reviews for Bintan Lagoon Resort
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Showing 2,276: English reviews
Singapore, Singapore
Reviewed 11 September 2015 via mobile

My friend and I are currently checked in here for an overnight stay. I would have it given it 0 bu I guess the pros deserved at least a star due to the following: Pros: - Early check in at 12pm with a bit of top up. We get a nice room near the beach and Rice restaurant. - Great...

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Helpful?
6Thank JanelMisalucha
BintanLagoon, Manager at Bintan Lagoon Resort, responded to this review

Dear JanelMisalucha Thank you for your feedback. The time you have taken to write this review is greatly appreciated as it allows us to take the corrective actions where necessary. It is unfortunate that your stay with us was not perfect and we are regretful for this. Excellence in service is of paramount importance to us. We expect only the...

Reviewed 11 September 2015 via mobile

Beautiful resort. Has the most beautiful beach I've ever seen! I especially love the soft white sand! Very pleasant scenery, relaxing to take a nice long stroll along the beach and within the villa areas. Lots of amazing wildlife! We spotted a fishing eagle, some bunnies and a number of uncommonly sighted birds! Lots of things you can do at...

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Thank Seven X
Singapore, Singapore
Reviewed 10 September 2015

Stayed 2 nights. Really excellent service as staff tried very hard to smile and accommodate all of our requests. Water sports a bit too expensive (relative to what?), but land activities good value . "Rice" is the beach front restaurant, which has a lovely setting and good food options. But again, the prices made us look twice, but we still...

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Thank SingaporeSteveL
Singapore, Singapore
Reviewed 9 September 2015

A great trip to a very nice resport. the staff were very friendly and helpful. Pool was large and loverly, and not at all crowded. The golf was good too - we played the forgiving Jack Nicklaus course, althoguh the other course is said to be more of a challenge for those that desire such. All in all a very...

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1Thank SJD1815
Mumbai, India
Reviewed 8 September 2015

We stayed for 3 nights and had an amazing stay. The resort is huge and beautiful! It has lot of water and land sports. We enjoyed the jet ski and quad biking! the pool and beach were amazing!! The rooms were spacious and nice with beautiful views from the balcony.. the food was also good.. We were also provided with...

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Thank prachi775
Reviewed 7 September 2015 via mobile

We stayed here for 4 nights as downtime on our way home from Europe. Rooms were clean but place in need of an upgrade. The lift didn't work for two days . The staff were friendly but difficulty in understanding a big issue. Choice to eat dinner was limited and very ordinary for the price charged each night for two...

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5Thank Mareema
weCARE_Team_BLR, Guest Relations Manager at Bintan Lagoon Resort, responded to this review

Hi Mareema! Thank you for writing this review. We are always looking out for ways to improve ourselves and constructive feedback like this is useful for us. The entire Bintan Lagoon Resort is being refreshed and improved as we speak and as such many current ammenities are being serviced (much like the lifts) and we apologise for any inconvenience caused....

Singapore, Singapore
Reviewed 7 September 2015

We (ie 3 adults and 2 kids) booked a stay of 3 days 2 nights (ie Friday - Sunday) at this resort. Not wanting to wait in queue, we bought the "fast-track" tickets which cost sgd$5 each. When we reached the Immigration, a few families were also on "fast track" lane while the "normal lane" is still ok. Maybe a...

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4Thank icerpang
weCARE_Team_BLR, Guest Relations Manager at Bintan Lagoon Resort, responded to this review

Hi Icerpang! Thank you for taking the time to write this review. Our customer’s feedback is important to us and we take these matters into serious considerations. When the resort is full, waiting periods exceed an hour. Similar to an airline’s priority queue, the fast-track is to help our guests skip the hassle of a long wait at immigration and...

Queensland
Reviewed 6 September 2015 via mobile

We arrived by ferry late afternoon. After getting through customs and buying a visa, we caught the little bus up the hill to the resort. A warm welcome was extended with music and dancing, and a refreshing drink. Our well maintained and immaculate rooms had great views of the resort grounds and main pool. The balconies are not child friendly,...

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Thank KateM54
weCARE_Team_BLR, Guest Relations Manager at Bintan Lagoon Resort, responded to this review

Hi KateM54! Thank you for taking the time to write this review. We are thrilled that you got to experience Bintan Lagoon Resort with your loved ones. We always enjoy having families with us and we’ve catered many activities for great, memorable bonding. Haskell’s Cafe does have a brilliant view of our Jack Nicklaus 18-hole championship golf course and we...

Geylang
Reviewed 5 September 2015 via mobile

This resort is amazing! I love the pool! And the huge slide at the family pool. The food is not bad, especially at the rice restaurant. But a little pricey. :) This is my 4th time coming here. The staff are friendly and helpful. The leisure center has so many activities. The beach activities are also fun. I like the...

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1Thank Joyce T
weCARE_Team_BLR, Guest Relations Manager at Bintan Lagoon Resort, responded to this review

Hiya Joyce T! Thank you for sharing this review with other TripAdvisor reviewers. We like to think our Resort is amazing too! RICE Beachfront Bar & Dining provides a spectacular view of the South China Sea and a meal there is never a bad idea. You’ll be happy to know that we are currently refreshing our restaurant menus and pricing,...

Tanjung Uban, Indonesia
Reviewed 4 September 2015 via mobile

We Visited this resort on 29-30 july 2015 with my family, This resort is very nice. The staff are very friendly, helpful, and polite. They have clean and comfortable rooms Also beautiful beach.you will not be disappointed if you come here. we decided come back again next time.

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Helpful?
Thank Dessynh
weCARE_Team_BLR, Guest Relations Manager at Bintan Lagoon Resort, responded to this review

Hey Dessynh! Thank you for writing this review. We are happy that you had a great time with us! Since July, we’ve refreshed quite a few things in our resort, from amenities to activities and even our menus. Do come on over for a visit soon. You can always check out our Facebook page for more up-to-date deals and packages...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Bintan Lagoon Resort an Indonesian style resort with 470 rooms, villas and suites. A tropical paradise, only 75 minutes by our own private high speed ferry from Singapore direct to the resort. The resort has its own immigration terminal and fast track service. Sitting on the magnificent Pasir Panjang Beach, overlooking the South China Sea the 1.5Km beach is tranquil and unspoilt. Bintan Lagoon Resort is a tropical haven with over 300 hectares (766 acres)and includes 2 stunning championship golf course designed by Jack Nicholas, and Ian Baker Finch. The resort provides excellent meeting, incentive and team building facilities catering to groups from 10 to 1,000 people. Whether it is a family holiday, weekend break, romantic spa indulged getaway, a golfing break, or a company event in Paradise we are waiting to assist you. ... more   less 

Additional Information about Bintan Lagoon Resort

Address: Jl. Indera Segara site A12 | Bintan Utara, Lagoi, Riau Islands Province 29155, Indonesia
Region: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island > Lagoi
Price Range: ₹ 5,033 - ₹ 9,542 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bintan Lagoon Resort 4*
Number of rooms: 470
Reservation Options:
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Also Known As:
Bintan Lagoon Hotel Lagoi
Bintan Lagoon Resort Bintan Island, Riau Islands
Hotel Style:
#4 On the Beach Hotel in Lagoi
#4 Spa Hotel in Lagoi
#4 Luxury Hotel in Lagoi
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Questions & Answers

Here's what travellers have asked, with answers from Bintan Lagoon Resort staff and other travellers.
47 questions
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Questions? Get answers from Bintan Lagoon Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“lovely view with a sea view room”
 of 5 bubbles tamitoohey, 11 Mar 2017 | Read review
“Rooms are horrible. Rather sleep on the beach.”
 of 5 bubbles ateetagrawal, 22 Feb 2017 | Read review
“Isolated location, price gouging by the resort, bring booz!”
 of 5 bubbles billd98, 18 Feb 2017 | Read review
“View of the beach rooms were very good”
 of 5 bubbles christineawolfe, 12 Feb 2017 | Read review
“Rooms nearer lobby may have better WiFi. Rooms at higher floors may have less chance for bugs coming in from the balcony.”
 of 5 bubbles ArnoldG83, 7 Feb 2017 | Read review
5 of 5