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Imperia Hotel & Suites

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Imperia Hotel & Suites
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107 Reviews from our TripAdvisor Community

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Showing 49: English reviews
Vancouver, Canada
Reviewed 7 December 2013

A function in nearby Ste Therese led us to this pleasant hotel just off the freeway. Our room was clean, quiet, and, while not spacious, certainly adequate for our needs. The staff were friendly and helpful, especially Ramsiz on the night desk, who trudged out in the cold - without overcoat - to find us a parking spot when we...

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Helpful?
Thank eztraveller72
John D, General Manager at Imperia Hotel & Suites, responded to this review

Dear guest, Thank you for taking the time to let us know your opinion on the quality of your experience at Imperia Hotel & Suites. We take your comments very seriously and we are sorry to hear that your stay with us was not your best stay in a hotel largely due to our restaurant service. Be assured that we...

Ottawa, Canada
Reviewed 2 November 2013

We stayed at this St-Eustache hotel in late July 2013 and we were very pleased with this great discovery! It was very easy to find from the highway. We stayed in a suite that included a king size bed, sofa bed, a small fridge, a table and chairs, two large super comfortable chairs. It was a corner room with several...

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Thank happytourist36
John D, General Manager at Imperia Hotel & Suites, responded to this review

Dear guest, Thank you for taking the time to let us know your experience at Imperia Hotel & Suites. We are very happy to have met your expectations. From the entire team, we hope to have the chance to welcome you again on your next visit. Please accept our best regards John Despard Operations Manager Impéria Hôtel & Suites Saint-Eustache

Ottawa, Canada
Reviewed 8 August 2013

My family and I stayed at the hotel for two nights. The hotel was very modern and newly built. The man working at the desk was very friendly and spoke English which was very helpful. The room was amazing, the bed was comfortable, the room was spotless and very, very tidy. The bathroom was also spotless and looked very new....

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Thank JacobS158
Toronto, Canada
Reviewed 12 June 2013

The Operations Manager, John D, was very accommodating when I booked my stay for 2 nights. I was not able to have the normal selection of rooms as it was fairly booked and I ended up in a room with 2 Queen beds. I can only assume that the property was purchased and renovated. Most of the areas are very...

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Thank John A
John D, General Manager at Imperia Hotel & Suites, responded to this review

Dear Customer, I would like to thank you for taking the time to write us your comments about our staff, the room and the Bistro Martini Grill. We are taking notes of your comment about our facility (fridge, ice and elevator) for the future project in south shore and we will make some modifications. Thank you. Hoping to welcome you...

Toronto, Canada
Reviewed 8 May 2013

I enjoy this hotel when I travel to Saint Eustache on business. It's close enough to Montreal if you want to go there at night. The hotel is modern and very clean. The rooms are not large but the beds are very comfortable and the bathrooms are well appointed. They have a great restaurant bar.I have always enjoyed my dinners...

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Helpful?
Thank Helenecarmelle
John D, General Manager at Imperia Hotel & Suites, responded to this review

Dear Ms. Carmelle, Thank you very much for having stayed at our hotel and for giving us this improvement. Rest assured that your feedback has been sent to the maintenance that will tour all the rooms for the annual maintenance of air conditioning units. Thank you again for sharing your experiance and we are looking forward to welcoming you again....

Ottawa, Canada
Reviewed 20 February 2013

Ideally located just off the 640. I booked a Loft suite. Room was clean and very spacious, comfortable king size bed with lots of pillows. Lots of chairs and big flat screen tv. Fridge, snacks and liquor available for purchase in room. Free coffee. Free Wifi. Bathroom was spacious. Nice Shower. Jacuzzi is deep but it's the size of a...

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Helpful?
Thank BeenThere01
John D, General Manager at Imperia Hotel & Suites, responded to this review

Dear Guest, Thank you very much for staying with us and to give us an improvement. Be assured that your comment was already taking care by me personally and transmitted to the printing company which supplies us the drink menu to get some more by the end of next week. Thank you again for sharing your experiance. We are looking...

Syracuse, New York
Reviewed 31 December 2012

For two days now I have been trying to get my front license plate back. Why you ask? The snowplow ripped it off, with some of my bumper, in the middle of the night and I did not notice it in the dark morning when I left. The front desk has been extremely rude when I've called and the general...

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1Thank ACguy2007
John D, General Manager at Imperia Hotel & Suites, responded to this review

Dear Trip Advisor customer; The complaint was resolved with the client personally. The client wanted to remove his review but because of the political of Trip Advisor the client unfortunately can not remove it. Note however that the client has no more any negative comments about us and even return shortly. Negative comments should reach me before you leave your...

Quebec City, Canada
Reviewed 31 December 2012

A very nice, clean hotel, good bed. However even if we had stopped by the hotel at 3 p.m. telling them that we would be back just after 11p.m when we got there the 2 bedrooms were very very cold. We couldn't go to bed before 12:30am.

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Thank france l
John D, General Manager at Imperia Hotel & Suites, responded to this review

Dear France, Regarding the other rooms in minimum temperature (66 f*), we have in the action plan on environment and sustainable development as several prerequisites to use eco certified in our room and public space (toilet paper, handkerchiefs, soap, shampoo, conditioner, household cleaners etc ...) One very important point of this plan which also applies to both residential than business,...

Chateauguay, Canada
Reviewed 28 October 2012

We stayed in October 2012, in the King Suite. The hotel is fairly new so everything is in good condition, but the hallway & suite were very dimly lit. It's nice for "mood lighting" but in places (like the bathroom) it would've been nice to have it brighter. The suite was almost to big for the furniture leaving lots of...

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Helpful?
Thank DuncanDuo2
John D, General Manager at Imperia Hotel & Suites, responded to this review

Dear DuncanDuo, Thank you very much for staying with us and to give us an improvement which we could bring more available channels in English. Be assured that your comment was already transmitted to the company which supplies us the programming. For the fact that there are paying movies, if you can contact me directly so we can know the...

Minden, Canada
Reviewed 28 August 2012

We found it very easy with the help of Mapquest, although our GPS did not point it out, not sure why. It was very clean inside and outside , The decor was very up to date and elegant. It has a romantic atmosphere about the rooms. The beds very comfortable, I liked the comforters that they use, very snuggly. Our...

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Helpful?
Thank Susan D
John D, General Manager at Imperia Hotel & Suites, responded to this review

Dear Susan D, Thank you very much for staying with us and for your comments. I am verry happy you enjoyed your stay. We look foward to your next visit. Please accept, madame Susan D, the expression of my most humble greetings. John Despard Impéria hôtel & Suites Saint-Eustache

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Business Centre with Internet Access
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Lodging at the Imperia Hotel and Suites in Saint-Eustache and Terrebonne At IMPERIA, Hotel & Suites you will find the warmth and courtesy that have become our trademark. Rooms, executive suites, meeting rooms and banquet halls are comfortable and contemporary. Our hotels located near Laval, on the North Shore of Montreal, offer business packages perfect for your meetings or conventions; family packages with tickets to the Aqua Club, as well as golf and accommodation packages in season. For a holiday, a conference or a wedding our hotels in Saint-Eustache and Terrebonne, will welcome you with the utmost courtesy. ... more   less 

Additional Information about Imperia Hotel & Suites

Address: 570 Dubois St., Saint-Eustache, Quebec J7P 0B3, Canada
Region: Canada > Quebec > Saint-Eustache
Price Range: ₹ 7,002 - ₹ 9,064 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Imperia Hotel & Suites 3.5*
Number of rooms: 72
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Also Known As:
Imperia Hotel & Suites Saint-Eustache, Quebec
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Questions & Answers

Here's what travellers have asked, with answers from Imperia Hotel & Suites staff and other travellers.
1 question
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Kingston, Canada
over a year ago

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Questions? Get answers from Imperia Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the 4th floor away from the ground floor function rooms. if there is a function on lower floors can be a bit noisy.”
JohnRHalbert, 14 Oct 2015 | Read review
“If you want wifi on the room ask for a room on floor 1 or 2”
PAP2, 6 Jun 2015 | Read review
“Ours was on the third floor near the elevators on the front of the hotel yet quiet. (No road noise)”
BobandViv, 7 Nov 2014 | Read review
“Get a West Facing room so that the sun doesn't wake you up in the morning.”
  • Bedroom Entrance
  • Bedroom
  • Bug found
  • Bathroom
  • Bedroom
  • View from Window
andrewbN9893MO, 26 Jul 2014 | Read review
“ask for a room with breakfast”
horseshoeking, 29 May 2014 | Read review
5 of 5