It is a zero star hotel in my experience. Totally unprofessional, cheat and I booked two superior rooms for family visit on 10 may 2022. Deposited 13500 rupees vial net booking as per their demand. As soon as I reached to hotel their behavior was awkward they insisted me to deposit remaining money of approximately 30000. No warm welcome. When I saw their rooms it was smelly, dirty with dust all over. There was no ventilation in rooms. I requested to adjust my money for 1 day stay they refused and said to deposit total money for 5 days. They are totally unprofessional also.very very bad experiences with this hotel.
Disappointed with the maintenance of the rooms. Wash basin was broken and it seems has been like this for many months without a replacement. When complained the answer was it's not leaking, so fine. Was shocked at the answer. In our second room the TV had gone for repairs. Was fixed next day. Taps/shower was not working and plumber was called. Housekeeping is worst. Had a dirty towel lying in the cupboard when we checked in. Old milk lying in the kettle. Don't know how housekeeping is working. Staff are not helpful at all. Management does not wish to spend money on maintenance. Only earn money.
The hospitality of the hotel was mind blowing, the staff were amazing, polite and lovely. Every facility on your doorstep with a beautiful view mind blowing auro and awesome lawn of the hotel. I miss being there 😭.
The Vaikunth Hotel is close by the Dalai Lama Temple. The hotel has an impressive exterior and lobby area. The lobby area of the hotel is big compared to the rest of the hotel. The maps to the hotel are confusing and the reception staff helped us reach the hotel by guiding our driver over the phone. Check in was quite fast. The rooms were small but were good. The rooms had good interiors and an amazing view of the valley. We stayed here just for one night and had no issues. The buffet breakfast served was below average. Overall a good experience on our night stay here!
We had been to this Hotel from 11.01.2020 to 15.01.2020 and truly it is one of the best Hotel out of many, we stayed throughout India. The staffs are very cordial and sincere to their duties. Complementary breakfast and dinner provided were excellent. We recommend everyone to stay in this Hotel particularly to enjoy scenic beauty from room itself.
The food is horrible. The money they charge is not worth giving. Strict no for eating food there. You can stay there but eat local. The rooms are okay. The only good thing is the simple and honest staff people there who help you out in every way. Have tea, coffee and french fries. The management needs to invest money in a good chef. We ordered Poha and poori sabzi..Nothing was average. Only mix parathas was ok.
I didn't find hotel worth in any way. Rooms are small n services average. They didn't even switch on backup during frequent powercuts.The view from our room was not good at all and they didn't changed it on requesting despite of having minimal occupancy. The buffet breakfast they claim to serve was actually served only one in four days and honestly I have never seen any hotel serving 4 things in buffet breakfast(they claim to serve variety if Indian and continental breakfast). Restraunt was also very incapable if serving even the things they have mentioned in their menu. You have to keep 3-4 things in mind while ordering and still chances are you won't get any of them.Only housekeeping services were upto the mark. All in all the hotel was the worst part of our stay.
Management and Staff very good. The Manager Attend to your needs and make your stay pleasant . He goes all out to make the guest happy and stay comfortably. He even came to the Taxi point to welcome my group the first time. Also check with guess what type of breakfast we would like to have and same for Lunch and Dinner. Food was good. All staff work very fast. You ask for something and the staff gets for you immediately. Thank you Manager and Staffs of Hotel The Vaikunth Manager
The hotel is nice, newly built, situated at decent location aaprox 500 mtr from mcleodganj chowk, however management can be more friendly. The executive room which we booked had an awsome view of mountains..
Excellent place to stay with family. Stayed with family first week of Nov,took 2 executive rooms,wonderfull view of Dhauladhar range,excellent hodpitality by all staff,I will recomened to all my friend.