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    Moka Hotel

    Km 52 1/2 Autopista a Pinar del Rio | Candelaria, Las Terrazas 24700, Cuba
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    16/12/2017 17/12/2017
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    Traveller (467)
    Room & Suite (101)
    Pool & Beach (19)
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    Overview
    • Excellent16%
    • Very good48%
    • Average25%
    • Poor9%
    • Terrible2%
    Travellers talk about
    “la moka” (27 reviews)
    “el romero” (21 reviews)
    Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    3.5 Star Hotel
    All hotel details
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    Rooms
    16 Dec17 Dec
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    1 room, 2 adults, 0 children
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    Reviews (644)
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    1 - 5 of 362 reviews

    Reviewed 1 week ago via mobile

    Initial impression very good. Room large and spacious. Large bathroom however we were on the top floor and for our two day visit never had hot 💦 water. Staff were lovely but problem not fixed. Our friends on the same floor had no problem. Breakfast...More

    Thank jetiamulligan
    Response from Iralys G, Manager at Moka HotelResponded 1 week ago

    Dear Guest: Thank you for sharing your opinion about Moka Hotel on this important website. We appreciate all your positive comments about our hotel and this gives us strength to continue giving a good service to our guests. However, we apologize for all the inconveniences....More

    Reviewed 2 weeks ago

    Suprised by Carol's review. We had a fabulous couple of nights in this hotel - rooms more than adequate and clean. Blacony a joy to sit on and watch the trees and brids. Excellent lunches in the snack bar with excellent Cristal beer or cocktails...More

    Thank Judith M
    Response from Iralys G, Manager at Moka HotelResponded 1 week ago

    Dear Judith M: Thank you very much for writing your comments about our hotel on tripadvisor after your visit. It is always a pleasure to know that our customers feel comfortable in our facilities. We are also glad to know that you were satisfied with...More

    Reviewed 3 weeks ago

    This is a basic but over-priced hotel in an overrated location. The rooms were rustic, worn-out and not particularly clean, the best thing about them was the surprisingly efficient air-con. The service was poor, the food poor, the whole village felt run-down and energy-sapping. This...More

    1  Thank Carlo R
    Response from Iralys G, Manager at Moka HotelResponded 3 weeks ago

    Dear Carlo R: Thank you for choosing Moka hotel to spend part of your holidays in Cuba. We are sorry that your expectations were not fulfilled and we offer you our sincerest apologies. Your feedback has been an important tool for the whole team. They...More

    Reviewed 21 September 2017

    The hotel was the first to give us a quesstionaire to review the hotel. The service of the staff at the reception is excellent. They made us feel very welcome. The building is rather different. It is built around trees. And the Cuban touch of...More

    Thank Marjolein D
    Response from Iralys G, Manager at Moka HotelResponded 22 September 2017

    Dear Marjolein D: Thank you for sharing your opinion about Moka Hotel on this important website. We appreciate all your positive comments about our hotel and this gives us strength to continue giving a good service to our guests. However, we apologize for all the...More

    Reviewed 19 September 2017

    My husband and I stayed in Hotel Moka for two nights on our travels around Cuba, just to break up the casa stays. The hotel is a lovely base for a stay in the village and the hotel staff were helpful in organising our activities....More

    Thank HappiestTraveller_1
    Response from Iralys G, Manager at Moka HotelResponded 22 September 2017

    Dear HappiestTraveller_1: We are very grateful for your comments on the hotel, the staff and for your constructive opinion about some of our services. This encourages the staff members to keep up with the good work. We hope to welcome you back in the future....More

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    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Laundry Service
    • Multilingual Staff
    • Concierge
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Outdoor pool
    Details
    • Price range
    • US$ 143 - US$ 180 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Suites
    • Number of rooms
    • 42
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Cancelon and TripOnline SA so you can book your Moka Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Cuba >
    • Artemisa Province >
    • Las Terrazas
    • Also Known As
    • Moka Hotel Las Terrazas
    Add Photo Photos
    Traveller (467)
    Room & Suite (101)
    Pool & Beach (19)
    Dining (12)
    Hotel & Grounds (313)
    Bathroom (37)
    Family and Play Areas (7)
    Nearby
    Nearby Restaurants
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    .21 km away
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    salamiboy
    26 August 2017|
    AnswerShow all 4 answers
    Response from Iralys G | Property representative |
    Dear guest: All the information is available on our web site. The staff at the front desk can also help you with information. Hope to see you soon, Best regards
    1
    Vote
    C-Cambridgeshire
    20 April 2017|
    AnswerShow all 4 answers
    Response from Iralys G | Property representative |
    Dear Visitor: There is no weight limit for the zip wire. They have special equipment for that purpose. Hope to see you in Las Terrazas. Best Regards
    0
    Votes
    Google Translation
    marlene585
    4 April 2017|
    AnswerShow all 2 answers
    Response from binnsini | Reviewed this property |
    Sorry we booked via travel agent so don't know prices. It is the only hotel in Las Terrazes and so not cheap. But it was well run, clean, reasonable food (for Cuba) and Wifi worked!!!
    0
    Votes
    Room Tips
    "Any view of the valley"
    Read review
    "Heavenly nature experience"
    Read review
    "Most rooms have a good view, although higher is usually better."
    Read review
    "Make sure you ask about the special packages - like the one that includes the Canopy tour."
    Read review
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