Finding an ideal family-friendly hotel in Houten does not have to be difficult. Welcome to Van der Valk Hotel Houten-Utrecht, a nice option for travellers like you.
The rooms offer a flat screen TV, air conditioning, and a refrigerator, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.
Van der Valk Hotel Houten-Utrecht features 24 hour front desk, a concierge, and room service. In addition, as a valued Van der Valk Hotel Houten-Utrecht guest, you can enjoy breakfast that is available on-site. Guests arriving by vehicle have access to free parking.
If you’re looking for a pub, consider a visit to Restaurant De Colonie Houten, which is not far from Van der Valk Hotel Houten-Utrecht.
Van der Valk Hotel Houten-Utrecht looks forward to welcoming you on your visit to Houten.
On our way to the convention we booked a stay at the Hotel Van der Valk in Houten because it was the closest to the convention center. Upon our arrival we were notified that we could not bring in our animals. Which is fair, we should have checked first, no problem! So since we had just booked a few hours prior to our arrival and paid online we asked for a refund and we would find another hotel. Leaving the animals in the car was not a option because they are temperature sensitive. We arrived at the Hotel approximately at 12:45. The lady at the front desk told us she is not able to issue a refund because we booked thru Hotels.com.If I had booked directly with her she could work with me but with Hotels.com there is nothing she can do. So I contacted Hotels.com and they were so kind to call up the Hotel. The same lady declined the refund to Hotels.com. First she claimed it's because of Hotels.com, then she said it was because we did not cancel before noon! We were 45 minutes late. When I asked her if I could speak to someone who could make that decision. She said "Well they are just going to say no also! So it won't do you any good. It is not OUR PROBLEM that you have animals and can not leave them in the car!"... I just thought WOW! It is not your problem! I guess she is right. I, the customer am not her problem. We didn't ask for anything except a little courtesy and flexibility. But I guess that is not available here. Worst experience in any hotel by far... ... it's just sad that she wouldn't even try to understand our situation and try to help, never asked a manager or supervisor. But things like that seem to come from the leadership down as she told me it would make no difference who I talked to. Very disappointing, very rude...…
An unfortunate experience that left us unsettled.Staff upon check in was extremely rude, never experienced such arrogance and bad attitude in a hospitality environment. The room was very dirty and so was the bathroom. Dust everywhere, carpet was horrible, scum in the shower. Our room was not cleaned and bed was not made. Left a day earlier.
Found this hotel on trip advisor as it was close to the Expo Centre. Great location and Property well kept and clean. Stayed on the 8th floor in a standard room which was spacious and quiet at night. Very busy most days but hotel well able to cope with the demand. Staff very helpful and always pleasant to deal with. Even tried the hotel main restaurant which was surprisingly good! Absolutely will stay here again.
I mainly chose this for its proximity to the motorway in my way back to the UK. But I was pleasantly surprised by the room I was given. At one of the top levels facing west (enjoyed the summer sunset) it was massive and very luxurious. Very large and nice bathroom as well. This place also has restaurants that seem well visited by people around (I didnt make use of them). Would stay here again, although not sure I would get that lucky again with the room!
Excellent stay, as always, at this hotel. Room, food, service, facilities, location, price are all very well in balance. It is difficult to find better for this price if at all. Always a treat! The only thing I wonder about already for years why it is not changed, is the floor outside, in front of the revolving door. It looks great, but a few drops of water are enough to make it very slippery. Too slippery. I never fell but there must have been incidents and other wise it is a matter of time. It is not enough to rate down this hotel, but every time I forget to ask or tell someone in charge I feel a bit guilty. So, here it is and hope it will be picked up.
I was not expecting such a good hotel when I booked for business. Everything went fine, dinner was good, rooms large and comfy. Also the breakfast is very generous. I would just ask for a better gym room with more equipment and open earlier than 7am. I also prefer king beds rather than 2 twin beds with separate duvet cover... Will come back!
Hotel is very good. Rooms are very good an clean, bathroom is perfect. Breakfast quality is very high. You can have your dinner in hotel restaurant. Menü is enough for the dinner. Hotel personel are very friendly.
The hotel is very big (high) and that can be the only negative thing you can say about it. The rooms are very spatious and the breakfast is excellent. The location leans more to business than leasure even though the city is not that far away. The surroundings are quiet and there's plenty of parking space.
I have stayed at this hotel on many occasions. It is a little off the beaten track, however there are two bus stops close to the building. The rooms are clean and very quiet. The shower, towels and bed linen are unsurpassed for cleanliness.
From the moment we stepped in to register our stay the staff were willing and able to oversee our requirements. The rooms are spacious and peaceful. Food is second to none...amazing delicious and reasonably priced. Nothing was impossible to be attended to. Only a brief 15 min drive from Utrecht so easy to stay and pop on a local bus or taxi to avail this picturesque city with its canals and restaurants. Locals say its a little Amsterdam without the tourists. Although we were a tourist, we fell in love immediately with this quaint place.