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Cross Keys By Good Night Inns

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Cross Keys By Good Night Inns
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225 Reviews from our TripAdvisor Community

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There are newer reviews for Cross Keys By Good Night Inns
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Showing 224: English reviews
shepton mallet
Reviewed 11 May 2016 via mobile

Well after I had tried to have a satisfactory response via email yet not even a reply to my complaint I said I'd write on trip advisor. Booked quite late on roughly 9pm arrived 10pm very last minute as had an emergency of travelling. When we arrived had to wait for the booking to be printed I did think an...

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1Thank gabrielle h
Derbyshire, United Kingdom
Reviewed 3 May 2016 via mobile

I am one of those people who never write bad reviews or moan about nothing, but I was so shocked by the treatment we received. 10pm the night before we were due to stay at this hotel we had a call to say one out of two rooms had been double booked and they could not accommodate us. This was...

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Thank Rebeccahelen1
Spirit P, Guest Relations Manager at Cross Keys By Good Night Inns, responded to this review

Dear Rebeccahelen1 Thank for taking the time to provide us with your review. I would like to apologise that we failed to meet your expectations at the Cross Keys with regards to the service you received. I can confirm that I have passed on your concerns to the Management Team who would like to investigate your feedback. We have sent...

North York Moors National Park, United Kingdom
Reviewed 25 April 2016 via mobile

Myself and my husband went here for date night. They had a fish promotion on and we both love seafood - plus with it being Wednesday we could use our gourmet discount card. We ordered a fish platter to start which was really delicious with lots of variety. For mains my husband had seabass on a bed of seafood risotto...

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2Thank Nicolisis
Sheffield, United Kingdom
Reviewed 25 April 2016

Booked here at short notice as it was the closest we could get to whitby during Goth weekend, the room was large comfortable and quiet despite being next to the road. the breakfast however made the stay fantastic, a wonderful selection to choose from all tasty and fresh would definitely stay here again

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Thank rikbrown73
Hunstanton
Reviewed 19 April 2016

Once again we have stayed at the Cross Keys at Guisbrough. Our stay was very comfortable once we had managed to get a room at the back of the hotel. The front room we stayed in for the first night was noisy once the traffic started up early in the morning on the main road outside. The meal we had...

Review collected in partnership with Good Night Inns
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Thank StephenCK
Reviewed 18 April 2016

We went to Guisborough hall hotel to participate for one of our friend's wedding and we choose this hotel to stay night. Very friendly and welcoming staff. Nice size room to short breaks and also very clean hotel.

Review collected in partnership with Good Night Inns
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Thank Dinesh H
North Wales, United Kingdom
Reviewed 16 April 2016

Questionable hygeine standards, noisy rooms, poor wifi, an underpowered shower, occasionally grumpy staff (to be fair they are understaffed when busy)and food that makes wetherspoons look classy. Yes, I know its cheap but some standards should still apply. We were there during the Easter hols so maybe they were overrun, thats as charitable as I can get.

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Thank superted2016
Spirit P, Guest Relations Manager at Cross Keys By Good Night Inns, responded to this review

Dear superted2016 Thank for taking the time to provide us with your review. I would like to apologise that we failed to meet your expectations at the Cross Keys with regards to the service you received. I can confirm that I have passed on your concerns to the Management Team who would like to investigate your feedback. We have sent...

Teesside
Reviewed 14 April 2016 via mobile

Visited here a few times for tea with the family and the same things seem to niggle at me hence this review. Visited last Friday afternoon when the restaurant wasn't that busy. One plus point, our drinks order was taken quickly and brought to us just as quickly closely followed by the food. My first two grumbles: the food arrives...

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Thank anonymous2012_12
Barnsley, United Kingdom
Reviewed 11 April 2016

Definitely gone down hill since the Premier inn. No WIFI, when asked if there was a problem with the HIFI the arrogant and ignorant receptionist said "well no one else has complained so it must be ok" which i replied, "i may be the first one to query the issue and Im not complaining, she replied "like i said no...

Review collected in partnership with Good Night Inns
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1Thank Simon C
Spirit P, Guest Relations Manager at Cross Keys By Good Night Inns, responded to this review

Dear Simon C Thank for taking the time to provide us with your review. I would like to apologise that we failed to meet your expectations at the Cross Keys with regards to the service you received. I can confirm that I have passed on your concerns to the Management Team who would like to investigate your feedback. We have...

Manchester, United Kingdom
Reviewed 5 April 2016

This was our 7th or 8th stay in the last 10 or so years and it's always been consistently good. The staff have always been helpful and friendly and service in the restaurant is prompt without being hurried and relaxed without being slow. It took us about 90 minutes to eat two courses and finish our wine which suited us...

Review collected in partnership with Good Night Inns
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Thank Reg H

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking

Additional Information about Cross Keys By Good Night Inns

Address: Middlesbrough Road, Guisborough TS14 6RW, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Guisborough
Price Range: ₹ 3,658 - ₹ 6,402 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cross Keys By Good Night Inns 3*
Number of rooms: 20
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Also Known As:
Premier Inn Middlesborough South (Guisborough) Hotel Guisborough
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Questions & Answers

Questions? Get answers from Cross Keys By Good Night Inns staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“very quiet even though on a busy road”
 of 5 bubbles stuartp1960, 20 Oct 2016 | Read review
“The poor rating for service does not relate to reception or bar service”
 of 5 bubbles rosieslatt, 19 Sep 2016 | Read review
“We have always had a ground floor no noise at all and the rooms are spotless”
 of 5 bubbles keithoct1966, 30 Jun 2016 | Read review
“Until the refurb has been done, I would recommend booking a room at the rear of the hotel away from the very busy main road.”
 of 5 bubbles 857stepheng, 27 Jun 2016 | Read review
“Our rooms were on the back ,very quiet even with window open”
 of 5 bubbles caroleg639, 16 Jun 2016 | Read review
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