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JW Marriott Guanacaste Resort & Spa

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JW Marriott Guanacaste Resort & Spa
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2,325 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Guanacaste Resort & Spa
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Showing 2,135: English reviews
Norristown, Pennsylvania
Reviewed 22 January 2015

The Marriott is a beautiful hotel with an incredible service staff. They were always smiling and asking how they could help you. Most of them spoke English very well. As one of our tour guides said, the people of Costa Rica want to make you feel welcome in their country...to make you comfortable...and they certainly achieved that!

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Helpful?
Thank Diane M
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Diane M, It is gratifying for me to know that we make you feel like at home. Ticos are very accommodating and helpful and I am pleased that you have experienced that in our resort. Sincerely, Jesus Gonzalez General Manager

Surf City, New Jersey
Reviewed 22 January 2015

Like many others, stayed here for two nights on a Caravan tour. Was a well deserved spot to rest and relax. Beautiful pool area and adequate beach for swimming, though not really for hanging out on the beach. We've stayed in several upscale all resorts in Riviera Maya Mexico, and this place doesn't quite come to that level of service...

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Helpful?
Thank njbeachbum56
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear njbeachbum56, Is great to know that you and as part of Caravan group enjoy your stay with us and that you liked the beach and pool. I hope you enjoyed your room too. We appreciate your feedback about the buffet at Mansita Restaurant. I have shared your comments with our Food and Beverage team and improve this service. Your...

Pittsburgh, Pennsylvania
Reviewed 22 January 2015

top notch hotel. probably the best JW i have been to. staff was outstanding. wait staff, room staff, everyone was extremely helpful and friendly. The food was outstanding also. from dinner on the beach to a sandwich by the pool. Only downside is you are a minimum of a 30 minute drive to anything including the closest town. the resort...

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1Thank Puma0661
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Puma0661, WOW thank you for your wonderful comments about our resort, staff and services. For us it was a privilege to serve you. Best regards, Jesus Gonzalez General Manager

Saint Louis, Missouri
Reviewed 21 January 2015

Great spot! We looked at several potential locations on the Pacific coast of Costa Rica and selected the JW Marriott and we're very glad that we did. The facility is first class, only 5 years old, no complaints. Our room #261 was a suite with a pool and ocean view, great spot. This location had the pool right outside our...

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Helpful?
Thank Dan R
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Dan R, Thank you so much for such a wonderful review. I am pleased to know that your stay with us was enjoyed and have encountered relaxation and fun at the same time. Suite 261 is very nice and the location is perfect since the pool is just right there and also the beach. Azul Grill Restaurant is one...

Chicago, Illinois
Reviewed 14 January 2015

Booked 2 days here for New Years anticipating some pampering midway through our trip around Costa Rica and couldn't feel more let down. There was no one on staff that had the slightest concern for our well being. The service at the pool and restaurants was basically self service because the staff were much more concerned about chatting with each...

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Helpful?
3Thank TrevorS4
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear TrevorS4, Thank you for lettings us know your feedback since is very important to us. I am glad to inform you that we took corrective actions at the pool area to improve our service. On the other hand I am glad to know that you liked the resort and location. Kindest regards, Jesus Gonzalez General Manager

Minneapolis, MN
Reviewed 14 January 2015

I was part of an awesome tour package from Caravan tours. We were fortunate enough to stay here 2 nights. Location and hotel are awesome! Hotel staff superb! However, the dining room left a lot to be desired. They knew we were coming, yet the service was slow, they didn't have enough room to accommodate our large group.

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5Thank Louisem
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Louisem, We apprecite you wonderful comments about the resort and our staff. We are glad you have like it. On the other hand I am glad to let you know that we already took corrective action to improve our service in our Mansita Restaurant when we have very high occupancies. Kindest regards, Jesus Gonzalez General Manager

York, Pennsylvania
Reviewed 14 January 2015

We stayed at this hotel on our escorted tour with Caravan. This place was FABULOUS - far exceeded my expectations. The pool was one of the nicest I have ever seen and I spent most of the day enjoying it. The food at the hotel was great and a nice variety - they even cooked us a turkey for Thanksgiving!...

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6Thank PomMom2828
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Your recommendation and comments are very valuable for us. Thank you LKuhn2828. We hope to have the pleasure to welcome you back soon and you can continuing enjoying the infinity pool and service. We are pleased to know that you enjoyed our special Thanksgiving celebration for our guest. Sincerely, Jesus Gonzalez General Manager

Reviewed 13 January 2015

This was a great place to stay! The rooms were very nice but most of all the staff was superb! Everyone went out of their way to be helpful and make sure everything was to our liking. The restaurants were great also. The only downside to it was that it is really far removed from things and you have to...

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4Thank kathyg49
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Kathyg49, You are right, we do our best to provide our guest the best service and experience so you would like to come back as you are mentioned you will. Our location is not in town where you can just walk outside and have everything there but we are in a private property, safe and with a very tranquil...

Reviewed 11 January 2015 via mobile

We just returned from a wonderful week at this hotel. The property is beautiful and the pool is just gorgeous and steps away from the beach. We were treated very well from beginning to end. The staff has been well trained in providing great customer service to its guests. We ate at all of the restaurants and they were very...

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Helpful?
6Thank Christine L
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Dear Christine L, It is great to read your review and know that your vacation was enjoyable from beginning to end. We appreciate your positive comments and also clarifying to our readers that there is much to do around this area. I am sure that all appreciate your great recommendations about places to visit while they are staying with us....

Reviewed 9 January 2015 via mobile

Beautiful property, excellent service, the personnel is always looking to assist. Still to work on the open restaurants but generally speaking good. Definitely a must to visit hotel in Costa Rica.........

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5Thank Fabrizio L
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa, responded to this review

Thank you so much Fabrizio L for your recommendation and great comments. It is pleasant for us to know that you enjoyed the resort and service. Sincerely, Jesus Gonzalez General Manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Live an authentic Costa Rican experience in a luxury hacienda style resort in Guanacaste, Costa Rica. The JW Marriott Guanacaste is surrounded by the splendors of Costa Rican rich biodiversity. This resort & spa sits oceanfront and is the only international branded hotel close to Tamarindo town. The resort is located right at Mansita beach and guests can choose from four other beaches within Hacienda Pinilla. Next to the resort you will find an equestrian center, tennis courts, and an 18-hole golf course with coastal layout. Off-site activities such as surfing lessons, zip lining, horseback riding, white water rafting, kayaking, bird & monkey watching and ATV tours can be arranged on site. You can also arrange tours to nearby locations such as Arenal Volcano, Rincon de la Vieja Volcano & National Park or Guachipelin thermal hot springs. Enjoy surf beaches with excellent year-round waves and warm water, visit turtle nesting sanctuaries or observe a great variety of wildlife. The hotel features the largest infinity pool in Central America, outdoor Jacuzzis, a fully equipped fitness center, biking and jogging trails and a Kids Club with professional care. Relax in our world class spa, ranked one of the top five spas in Latin America by Spa Magazine. Within the resort, guests will find an array of gastronomic options such as Azul Grill our beach front restaurant, Tamarine our Asian fusion cuisine restaurant, Sabanero is a genuine Guanacastecan Steakhouse or Mansita Restaurant. One of our guest's favorites is admiring Guanacaste's spectacular sunset while enjoying a handcrafted cocktail either at Nau Sushi Lounge or right in front of the beach at Aperitivo Lounge. All guestrooms have balconies either with garden, pool or ocean view. In-room amenities include LCD TVs, soundproof windows, alarm clock with mobile docks, streaming speed internet, total blackout curtains, plush pillow-top mattresses, 300 thread count Egyptian cotton linen sheets, rich woods, and marble bathtubs. The charming surf village of Tamarindo where you will find restaurants, bars, shops and souvenirs in a "Pura Vida" laid back atmosphere is just 10.6 miles away. It's easy to discover the essence of Costa Rica at the JW Marriott Guanacaste. ... more   less 

Additional Information about JW Marriott Guanacaste Resort & Spa

Address: Hacienda Pinilla, Playa Avellanas, Tamarindo, Costa Rica
Region: Costa Rica > Province of Guanacaste > Tamarindo > Playa Avellanas
Price Range: ₹ 13,168 - ₹ 39,635 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Guanacaste Resort & Spa 4.5*
Number of rooms: 310
Reservation Options:
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Also Known As:
Jw Marriott Guanacaste Resort And Spa Costa Rica
Jw Marriott Guanacaste Resort & Spa Costa Rica Hotel Santa Cruz
Jw Marriott Santa Cruz
Marriott Santa Cruz
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Guanacaste Resort & Spa staff and other travellers.
141 questions
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Questions? Get answers from JW Marriott Guanacaste Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Garden side rooms are quieter”
 of 5 bubbles mangosong, 26 Mar 2017 | Read review
“Ask for high floor ocean view or ocean front (worth it!)”
 of 5 bubbles dizzyb1987, 20 Mar 2017 | Read review
“Great service, cleanliness, pool, expensive food, secluded, quiet, rocky beach...”
 of 5 bubbles fernandodP7906LG, 18 Mar 2017 | Read review
“Great views”
 of 5 bubbles A9849YNcarolineb, 14 Mar 2017 | Read review
“Hotel laid out hacienda style, so some mild walking to get to restaurant, pool. Some rooms face the Pacific - other rooms face the gardens.”
 of 5 bubbles DavidW980, 13 Mar 2017 | Read review
5 of 5