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Hotel & Spa Arzuaga

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270 Reviews from our TripAdvisor Community

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Showing 26: English reviews
Reviewed 5 weeks ago via mobile

This place desperately needs some serious help to improve the quality of service and staff training in hospitality. Such a pity because the installations are really well done. Way too expensive for a hotel that has no more to offer than a 90' spa at an extra cost... mediocre food superb wine appalling staff/service

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Helpful?
Thank AEMOR L
Barcelona, Spain
Reviewed 15 October 2016 via mobile

The Spa facilities are excellent, so is the location and the authenticity of the winemaker. With a few exceptions (Jessica was really kind in reception and the breakfast waiter was also really helpful) everyone else was borderline rude!!! Trying to call several times from the room but no one ever answered, when checking out we were told they were "too...

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Thank JLSalazar
Reviewed 5 October 2016 via mobile

We had a great dinner at the restaurant and the tour of the facilities and winery was excellent. Strongly Recommend it!! There's not much to do at the town but if you go wine searching it's perfect. Did not stay at the hotel but had dinner and tour next day! Very nice and courteous people!!

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Thank Stephanie M
San Juan, Puerto Rico
Reviewed 27 August 2016 via mobile

Excellent hotel!!! Very friendly staff, the receptionist was very helpful at all the time. The food at the restaurant was very good. They have a bar in the hotel that have all the Arzuaga wine by the glass. We love the experience and the service.

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Thank Sue0721
London, United Kingdom
Reviewed 17 August 2016

I don't think many English people find this place. A few years ago we needed a stop on a long drive back to the Santander ferry - and Arzuarga was just the right distance. This place is wonderful. Huge spa, gourmet restaurant, brand new hotel with large rooms, all attached to a working vineyard / winery. What a watering hole....

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Thank TheChiefWineOfficer
Reviewed 21 May 2016 via mobile

We wanted to stay at a five stars hotel and at same time, visiting some winery. As we arrived 15 minutes late, our tour was over and had to go to another winery to do it. When we entered the lobby our first impression was a lot of money spent with such a bad taste. The lobby looks like the...

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Thank jjsmonaco
Cambridge, United Kingdom
Reviewed 1 January 2016

This is not a five star hotel. No did to take your luggage from car to room. A small lady offered to get our heavy luggage out of the car which I did then myself. Room was nice and large but in the bathroom tiles came of the wall in the shower. Unfortunately the hotel had a wedding on the...

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Thank Max2MS
Madrid, Spain
Reviewed 11 December 2015

A very mixed experience from one day staying at Hotel & SPA Arzuaga , within the Bodegas Arzuaga premises . The hotel is a mixture of two buildings , the "classical" one , which is decorated in very old-fashioned castilian style and the attached ( and also massive ) new building which is very nicely decorated with spacious and very...

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Thank HipolitodlC
Zwartewaal, The Netherlands
Reviewed 12 September 2015

When we went to the room after checking in, it turned out there was work in progress right in front of our window within a few feet. The room was very nice, modern decorated but this was unacceptable. According to the receptionist the hotel was full, they had only 1 suite left. This was the only option for us. Although...

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Thank John Z
Arzuaga, Director de Relaciones con Clientes at Hotel & Spa Arzuaga, responded to this review
Google Translation

Estimado Cliente, Queremos desde Hotel Arzuaga & Spa darle las Gracias por haber dedicado su tiempo haciéndonos llegar este comentario...

Reviewed 15 August 2015 via mobile

The old part of the Hotel is probably not up to top standards , but we stayed at the new Building with Spa and the quality was very good. Modern rooms, clean and very kind personnel. The guided tour through the wine cellars and wine tasting was OK, a bit rushed. Restaurant has good food quality but a service is...

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Thank D E F
Arzuaga, Director de Relaciones con Clientes at Hotel & Spa Arzuaga, responded to this review
Google Translation

Estimado Cliente, Queremos desde Hotel Arzuaga & Spa darle las Gracias por haber dedicado su tiempo haciéndonos llegar este comentario...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Breakfast
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Hotel & Spa Arzuaga is settled down inside our winery, surrounded by an outstanding scenery. A place where you will be able to enjoy a world that turns around wine. Our facilities are quiet and clam that will make your rest be more pleasant and refreshing. A world full of comforts where we will treat you as if you were a king like we treat our wines. ... more   less 

Additional Information about Hotel & Spa Arzuaga

Address: Crta. N. 122, Km, 325, Quintanilla de Onesimo, Spain
Region: Spain > Castile and Leon > Province of Valladolid > Quintanilla de Onesimo
Price Range: ₹ 11,163 - ₹ 12,388 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel & Spa Arzuaga 5*
Number of rooms: 96
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Questions & Answers

Here's what travellers have asked, with answers from Hotel & Spa Arzuaga staff and other travellers.
2 questions
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Questions? Get answers from Hotel & Spa Arzuaga staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to the new building !”
 of 5 bubbles HipolitodlC, 11 Dec 2015 | Read review
“We stayed in the new part at the back.”
 of 5 bubbles simonk193, 17 Nov 2014 | Read review
“Over looking the vineyards”
 of 5 bubbles sallyr797, 13 Nov 2014 | Read review
“Go for a corner room in the new side of the hotel. There are two areas, one set of rooms located in the new building and others located on the original building.”
  • view from cafeteria....
  • the view.....Beautiful sunset
 of 5 bubbles MSoca, 2 Jun 2013 | Read review
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